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January 2024 by ArticruciA
Went above and beyond upgrading my shipping to make sure I got my order in time after an error happened with my order. The shoes are perfect. Support is very fast and their sales prices are great I love shopping for shoes on ruze
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January 2024 by Andrew Franciscus
Lies to their customers. Instructions specifically state to contact their customer support to obtain a prepaid return label. I followed the instructions and was told that is not available to Amazon customers and to instead pay to return the item. I think this is very shady business practice to mislead people into thinking the return would be free if the item is incorrect. Which, in my case, the size I received isn't even listed for sale on Amazon so I believe this to be an error or incompetence on Ruze shoes part. Would not recommend in any capacity.
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December 2023 by Virginia L.
I ordered a pair of boots, waited quite a while for them to arrive. When they came, the color was wrong, and after speaking to a customer service agent, I found out the color that was advertised was not available. They gave me a refund and promised a discount on a future order. I feel they tried to make sure I was satisfied with the resolution.
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December 2023 by Donna C.
Customer service was responsive to my online questions. Package arrived on time. The Wolverine boots look great!
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November 2023 by Jeff C.
Ordered two pairs of boots through Amazon which said free shipping and returns. The Ruze policy on the amazon page said free return labels. When I tried to return Ruze sent a different return policy saying I had to pay for shipping and I could only get store credit. Amazon was no help.
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October 2023 by Jimena C.
demaciado demorado los pedidos no te contestan al correo de servicio al cliente no volvería a pedir absolutamente nada
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October 2023 by Leo Kayach
0 starts for being reasonable with customers…. I placed an order after business operating hours. The very next morning, I contacted Ruze to cancel my order obviously before they even processed the order and opened, but I was told my item had been shipped already and that I would need to return at my expense once I received the shoes. Complete bogus move on their end. A shame they are not willing to work with the customer on a case by case, especially for such an honest and fair request like cancelling an order. Take your money elsewhere
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August 2023 by JC messengers official
I didn't expected to be fast delivery i order and got them 2 days later...thanx so much RUZE SHOES
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July 2023 by Stephanie Miller
This is the first time that I had ordered from this company. One pair of shoes was too small, and the other pair of boot were too big. I contacted customer service regarding this issue, the representative was very polite and professional. He resolved my problem in a timely manner. I would definitely this business to family, friends, and co-workers. Lastly, their prices and merchandise is outstanding. Thank-you.
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April 2023 by Phuck Marri'age
Idk whether it's this company or DHL, their shipping carriers fault, but delivery is ABSURDLY slow. Gotta love the this Era of being able to track stuff in detail. I used the free shipping option(4-8 days)being as I live in Northern California and the ruze shoes is located in Southern California. Easy right? WRONG! In 6 days it's moved 28 miles, with an expected delivery date 3 or 4 days after the expected latest delivery date. Maybe I clicked the "delivery on foot or horseback option..
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April 2023 by D. D.F
Idk whether it's this company or DHL, their shipping carriers fault, but delivery is ABSURDLY slow. Gotta love the this Era of being able to track stuff in detail. I used the free shipping option(4-8 days)being as I live in Northern California and the ruze shoes is located in Southern California. Easy right? WRONG! In 6 days it's moved 28 miles, with an expected delivery date 3 or 4 days after the expected latest delivery date. Maybe I clicked the "delivery on foot or horseback option..
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April 2023 by Gil
Rip off alert Ruze shoes is terrible! Absolutely a scam! They charge you and never send you the shoes. When you try and contact them they are non responsive.Cant get refund will have to contact my credit card company.Do not buy from them. Complete waste of my hard earned money time and frustration.
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April 2023 by Max Gregory
Definitely a ruse if you're expecting something within a certain time period. So called 2 day delivery yet I've been waiting for my order since March 18th as of March 28th! I will never order from this #$&##?! company again.
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March 2023 by Jayrenee Ar
Not happy at all i ordered a pair of shoes size 10 1/2 and they send me a size 4 then they have this guy that cant speak at all and now im stuck with a pair of shoes size 4 and they wont honor return or send me the right pair so that means i lost my money last time ill order from them and everyone i know will know not to even look in this ste
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March 2023 by Nunu 6.
I am a fashion head, I hunt down pieces from whoever has what I need, safe to say Ruze Inc was clutch in getting me a rare pair of Osiris D3 OG Skate shoes, I ordered on a Friday and got my package on a Tuesday, don't play wit Ruze, they may be small, but they're on top of business. Not to mention 10000% authentic products.
