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March 2024 by rose lost
This is scam and offer $12000 car for $4000.To sell after $12000 in order to have $8000 profits!!!!
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March 2024 by Michael R
These guys are not "good guys". They sell you a car then find a way to make you return the car. Then they keep $750 of whatever is put down. Seven fifty is what your told the restock fee is but when they give you the paperwork to sign they say $250 is for whatever they make up and $500 is the restock fee. These guys are not truthful not trustworthy and all around bad.
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March 2024 by Samantha Bizness
They sold me a bad car issues within 24 hoursThey said it was minor and would fix it then brought it back with a bigger issue and each time they took the car they brought it back worse and more damages to the exterior. My car is shaking and the idling is off feels like the transmission is slippingThey do this im assuming so you don't take it back to them to fix anything. They don't keep their word and they tell you one thing and do anotherThey all lie to you I would stay clear of this place avoid being sold a lemon avoid hidden fees. I'm not the only one I came across others who said the same was done to them .You're dealing with shady twoface people here.It's a Nightmare.
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March 2024 by Kendee Gako
Adan is really professional and really helps out the buyer. Milford is very helpful. Overall visit was smooth and easy.
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March 2024 by Erica Goring
Adan was really nice super helpful he knew my situation and worked with me and worked wonders with getting me a car for a low payment with my credit score not being so high he was patient and took his time and fought for me to get the car that I wanted without settling
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March 2024 by Jason Schmid
Contradictions, Lies, and Broken Promisesvery bad experience that could have been made better, they just didn’t want to trybasics:Bought the car on 2/18/24Made verbal promises to me that they would fix a broken rear wiper (see pic) and they would cover my gas to drive the 50m round trip to their nearest service shop from my home, but when buying the car, made me sign a document that said any verbal agreements would not be kept!Made me sign a document that said any and all dealer add-ons were not required and I did no need to buy them, but Milford the salesman told me I needed to buy at least two add ons to make the dealWhen I arrived at their shop in Bellflower on 3-6-24 for the wiper repair, the part was not there (even though they’d asked for a photo of the part so they could order it ahead of time), and after waiting 4 hours, was told the part was not available until the next day, and that they would not cover my gas. Wendy in Bellflower attempted to get verification from Kar Genie that they’d promised to cover my gas, but Mgr at KarGenie denied ever having promised thatDetails:Milford the salesman told me that the advertised price is a fake price that’s artificially low to get people to come in, and then they make you buy add-ons to get the price back up to where the deanship wants the price. I felt the advertised price was pretty low, so even after being forced to buy $1,100 in dealer add ons (GPS I did not want $795 and clear stickers on the doors $350).When I bought the car, (2008 4Runner list price of $9175), I was also trading in a 2021 Lexus UX250h with less than 18k miles they did agree to buy the Lexus for $27k (what car max had already offered me)I knew they will make at least $5k when they sell my Lexus, yet they were still upcharging me for dealer add-ons for the 4Runner. I told them I did not want ANY upcharges, but again, Milford said I had to buy add-ons. Even with the upcharges the price was still decent, so I bought the car and signed the ridiculous documents.When I first came for a test drive on 2/17/24, I noticed the rear wiper was broken, and Milford told me, ‘no problem we’ll take care of that.’ The next day when I came to sign the deal and pay for the car, the wiper was still broken, Milford claimed he’d forgotten, but assured me they’d repair it at whichever STG (parent company of Kar Genie) service center I wanted. So, when signing I made a point of the contradiction of signing a doc that says ‘no verbal agreements will be honored’ and his response was that I needed to trust him. I reluctantly agreed.A day later, I called Milford and inquired about getting the wiper fixed, he got his boss Sal on the phone, Sal assured me Belfower service would call me, which they did.As soon as my schedule allowed, I made an appointment with STG Belfower, they asked for me to send a pic of the broken wiper, which I did. Belflower STG is the closest to me, but still 25m away, but again, Milford had promised to take care of my gas so it was only my time.A 1hr drive there, and then I waited 4 hr until Wendy (very helpful) from service finally called to tell me they could not get the part that day. I said the whole point was that I’d sent them a pic a week earlier so that they could have the part on hand. She said that the part would be in tomorrow so I could leave the car or come back tomorrow. Neither of those worked for me, so I had to drive home in the rain with no rear wiper 1.5 hr homeTotal of 6.5 hrs of wasted time. Before I drove home, I texted Sal (Milford’s boss at Kar Genie) relayed what a bad experience I had, and that Wendy was told by the Manager on duty at Kar Genie that they never said they’d comer my gas. That was 3 hr ago, no reply.I’ve included a screen shot of an online store that sells the part for $12, so you can see how totally frustrating this is to be contemplating spending $25 in fuel and 2 days of my time for a $12 part.The only good thing I can say is that my mechanic looked over the car and it’s fine, the experience was not
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March 2024 by Jordan Cucci
Your man is Dante; that'shands down the best advice I have for you. That guy is solid, and he does his best to get whatever you need regarding pricing, financing, and really, any way you'd like a salesman to behave like, that's him. He's remarkably honest and really good natured to boot; we came from out of town 2 hour drive and he and the rest of his team stayed almost 2 hours after closing, all while remaining completely accommodating and kind the entire time: good natured, good personalities... man, you couldn't ask for better, really.All of that and even made sure we got sent home with a full tank of gas (which ISN'T a standad; so, on HIS dime) since we had the journey ahead, all with coffee in hand for the drive.I'll point out the obvious though, yes, you're in the right place! It's smaller and does not resemble most car dealerships these days, in fact almost looks like one from yesteryear, but they work closely with the larger dealership of the road and I think it's that larger dealerships overflow lot or something, either way, don't let it sketch you out; you won't see any salesman flooding your car up on entry either, which is real nice.Great work, guys! Oh, and Dante, I'll be back for MY car next time. It's been a pleasure, man!
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March 2024 by Edward Jenkins II
Excellent service. Adan Hernandez was amazing and tremendously helpful. He got me into my dream car!!!!
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March 2024 by Rick Weaver
Car is nice, car was prices good and transaction went smooth!
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March 2024 by Cyndi Struven
Adan was very knowledgeable, energetic, helpful, friendly, and easy to work with. Looking forward to driving this detailed car off the Lot.
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March 2024 by Mike Struven
Adam did a great job for us. I was a little surprised by the add-ons, but we were able to work everything out to our satisfaction. I made him work hard for his commission!
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March 2024 by nobody special
i came to kargenie and was helped by aldo. he was very considerate and helped me find the perfect car in my price range. would recommend this car dealership to anyone looking for affordable vehicles
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March 2024 by jackie rivera
Adan Hernandez is the business thank you for your help getting me in my 2016 kia seranto with t2 repos on my credit and my credit not being the best he got me a great deal with low payments thank you
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March 2024 by Lucy Barrientos
Aldo is really good salesman. I came by to see a couple vehicles. He was never pushy really chill. Excellent worker.
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March 2024 by Jamaicaa Boutte
Came to look for a car due to a total loss and adan was very helpful and understanding helped me look for a nice car at a nice price! Would totally recommend him to help you look for your new car as well !
