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November 2023 by claudia llamas
I went in to purchase my Qx60 in May of 2023. Jorge helped us out with our puchase. He was very knowledgeable with my car option. He knew what he was saying and added a few stories to go along. I love it when they make us feel at home. I went back in 6 months later for service on my car. They got it back to me in a timely manner and all the staff was very friendly. From the moment i got off my car to the moment i picked up my car. Great experience at Infinity of Ontario. Will be coming back for sure and will refer my friends and family.
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November 2023 by Carlos Moz
I went to Infinity of Ontario dealer and ended up purchasing a 2024 QX60 for my wife. The sales consultant was Jorge Aragon that helped us through the purchasing process. From the time we arrived to the time we left we were treated with professionalism and respect. He is very knowledgeable with all the features and specifications of the car that we had no questions as to what we were buying. This was an enjoyable experience as compared to my previous ones that focused on deception and high pressure sales. This experience was completely the opposite. Jorge is a very down to earth individual and easy to talk to but most importantly he listens. I would purchase another car from him in the future. Individuals like him give a good name to this industry and the brand.
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November 2023 by Mary K.
Dishonest! Although they are "considered" a luxury vehicle Company. They are most definitely not! You are not treated as a luxury vehicle owner. I should have went with a "real" luxury vehicle company. My mistake. Also, keep an eye out for mechanical glitches when buying a used car here. My dash and screens went dark for about 20 seconds at least twice. They made me feel like a liar when I mentioned this issue. Best of luck and ask a-lot of questions if buying here and remember this post.
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November 2023 by ADAY H
Always a great experience. Got into a lease in 2020, gave me the best vehicle at an incredible value. Ended up buying out the lease just yesterday. One of the best dealerships I have done business with. Straight forward, no horsing around trying to be sales men. They will make you a straight offer, and have you close the deal without making you feel as if you wasted your time. I highly recommend the team, I don't think they charge any mark ups, and I did not see any such behavior when I was at the dealership.
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October 2023 by Cyndi Haddad
Always fantastic treatment when we come here. This is my 4th Car I’ve gotten from Infinity of Ontario and I make it a point to always come to this location. Everything from their highly skilled and knowledgeable background on all their cars to the paperwork we are well informed and are treated with the Utmost respect from beginning to end! Miki, Eric, Cordy, Louis, and of course Mouris Haddad will have you feeling like family and answer ever one of your questions as well as introduce you to all the workings of your new Baby! Ask for these guys by name as they will have you feeling like family and get you in and out efficiently with snacks and drinks in hand as no detail is too small!*Mouris, Miki, Eric, Cordy, Louis
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October 2023 by E G
Wanna give a big shout to Jackie we Had a great experience was not expecting to get a car at all because we had had prior bad experiences at other dealerships but Jackie made it happen!! She was so friendly and kind made us feel super comfortable and we walked out with my dream car ! Luis was our finance guy very friendly and helpful as well
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October 2023 by Cyndi H.
6:33 4* Google: CopySpeakSpeak...Pause^ 4 days agoAlways fantastic treatment when we come here.This is my 4th Car I've gotten from Infinity of Ontario and I make it a point to always come to this location. Everything from their highly skilled and knowledgeable background on all their cars to the paperwork we are well informed and are treated with the Utmost respect from beginning to end! Miki, Eric, Cordy, Louis, and of course Mouris Haddad will have you feeling like family and answer ever one of your questions as well as introduce you to all the workings of your new Baby! Ask for these guys by name as they will have you feeling like family and get you in and out efficiently with snacks and drinks in hand as no detail is too small!*Mouris, Miki, Eric, Cordy, Louis
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October 2023 by Tree T.
Ben provided good service overall with service mind, recommended!!. :) I had an oil change service recently, and overall service has improved, and also quick. Thank you.
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October 2023 by Leslie S.
Great service and kept us informed. Brought in for 90,000 service, they found something else under warranty and fixed that as well. Very pleased.
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October 2023 by Allen L.
Huge shoutout to Olivia, Tony and all the experts and techs at Infiniti for going way above and beyond. They spent months and did everything in their power to solve a steering issue that was very difficult to diagnose. The failure could have been caused by quite a large list of parts that they had to replace one by one. The nature of the repairs was incredibly costly, I believe the total in the end was $22,000. Long story short; be very careful who you bring your vehicle to. The issue was caused by another Nissan dealership. My assumption that since Infiniti is a parent company of Nissan, it would be safe to service my QX50 there, was totally wrong. There's technology in Infiniti vehicles that are not shared with Nissan vehicles. Mistakes do happen and Nissan did step up to make it right. In the end, Infiniti also ultimately covered a significant portion of the cost even though they had nothing to do with the failure. Not only that, they provided a loaner for the entire duration of the repair. It was an incredibly stressful situation at first but the whole team at Infiniti really stepped up. I have so so much gratitude for everything they have done!
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September 2023 by Holly V.
This place exceeded expectations. Jorge was our sales advisor Andrew GM and Mickey the sales managed were all absolutely outstanding!! I am so in love with my Infiniti QX55 & this team made the process seamless... They went above & beyond. It has been about a month and Jorge is still checking in to make sure things are good. I will definitely refer friends & family. They have earned a lifetime customer.
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September 2023 by Alexius Andujar
I had a wonderful experience purchasing what I believed at the time was my dream car. Then the nightmare came after when the car spent a ton of time at the shop with multiple issues. I would put my services in the area of 10+ issues. When the engine needed replacement at 38000 miles Brooke did her best to help me and tried to make things as smooth as possible. My car is in the shop again and again I feel like it's always a fight for service. I have been thinking about getting a new car and my live for infinti has changed and I won't be purchasing another vehicle here because of the car issues and service mainly.
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September 2023 by Tristin Cabezas
Mike the man in the sales department is the absolute best person I could’ve ran into going into the dealership. He made my buying experience easy, very informative, and had no pressure at all. I’ve been to every Infiniti dealer in CA(literally)and not one person has the amount of professionalism and honestly that he has. If you are looking to get into an Infiniti ask for him he will save you the stress of going back and forth and being taken advantage of. He set the tone for what a high end brand should be. Highly highly highly recommended seeing him.
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September 2023 by stephanie cortez
Late night deal done with the best sales rep Jackie ! 10/10 best customer service, worked with us until the very end !
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August 2023 by Michael Merrow
What an amazing experience at Infiniti of Ontario! Mom is 80+ and wanted to trade her 2014 Infiniti for a newer model, and Jackie made it happen quickly. Mom was hitting dead ends working on her own with the San Diego area dealerships so I drove her up to Ontario where Jackie exceeded every expectation. No high-pressure, no hard-ball tactics. Jackie was considerate, informed, and courteous -- a true professional. Once the deal was done, TJ in finance was equally as impressive. Best car-buying experience ever! It was worth every minute of the drive. Mom is happy -- thanks Jackie and TJ!
