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February 2023 by Rob Kellner
This dealership sold me a lemon. I purchased a 2107 Ford edge in 2021. 3 months later I had to get the entire long block engine replaced, $5k; Bill offered to take $1k off the total, which was appreciated at the time. A month ago, the transmission had to be replaced, $3k and this past week the fuse box needs replacing $700. Never buying anything from this place again. This car has been the worse purchase of my life, thanks to Highline Auto.
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June 2021 by NicoleStarr Daniels
good place nice rides
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April 2021 by Sipong Buranasiri
Bought a 2018 Toyota Rav4 from here. Honest good people at Highline. Would definitely do business with them again! Thank you!
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November 2020 by Gerardo B
Nice people that helped a lot. 100% recommend
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June 2020 by Bryan Shipley
Very professional and on time company, I would definitely recommend for anyone in need of a good mechanic shop.
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April 2020 by Steph R.
The lady that runs the financial services is rude. Does not make you feel welcomed at all. Got a way nicer car then what I saw there anyway at another dealership.
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February 2020 by victor ifegwu
Amazing service , they were willing to help and down to earth. Great family business and they don’t try to add all those extra Nonsense fees you don’t really need . Bought my 2018 Mazda 6 here and so far loving it. They also have a custom shop which I would love to check .
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February 2020 by Allison White
We have a problem with the car we bought from them, they are taking car of it! Awesome people
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September 2019 by Alex Mejia
Everything!! My wife and I purchased a vehicle from here this past weekend and the service was amazing fast efficient and the definition of hospitality! Mark you truly are a miracle worker. Thank you for everything!
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August 2019 by Sergio Avila
great service no bs take care of the customer Mark was a great help kept his word on the price not like other dealers.......thanks highline auto group
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June 2019 by Cody Weaver
Was helping my friend go buy a car and after dealing with terrible salesmen at OTHER dealerships we found this gem. Mark Gracia helped us with what we wanted which was a ford fusion. He was very laid back and relaxed and let you make your choice without extra unnecessary pressure to buy immediately. They were super nice to us & very straight forward and cut us a nice deal to save us a few dollars along with some advice on payments to help build credit which was appreciated. Definitely considering going back when I want to buy a different vehicle if I can. Excellent service & a nice car buying experience. Highly recommend!
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May 2019 by Schmo J.
Where do I begin? This is going to be long, but trust me you'll be better off reading the entire post. I purchased a 5 series BMW from this junk yard of a car lot the last day of JulAlong with the car, I purchased an extended warranty. In 3 days the engine blew and I contacted Bill. Man what a crooked liar of a business man. If this guy says he's your friend and cares about you and your family, watch out because he's about to get you GOOOOOD. Be very wary of a car dealership that has a body shop and mechanic off site. (Which was also cited for operating without a license.) Highline Auto Repair in Montclair just in case you're wondering. I was told that the car would be taken to somewhere and then they ended up taking it to a BMW dealership that said the engine needed to be replaced and would be in the neighborhood of $28,000. Since the car was under the dealerships "30 day" warranty AND my extended warranty, I figured it would be no worries and I'd have a new engine. Or some suitable solution. Boy was I wrong. I was told that my problem would be "pre-existing" and that the warranty company would not cover the repairs. Bill said he'd find an engine and we would discuss moving forward. What he actually did was replace the engine without my consent with some junk yard engine that had 20,000 MORE miles on it than the car actually had!! He then had the audacity to tell me that I owed him 1/2 of the repair. Which was only $3,000. How it went from $28,000 to $6,000 you could probably figure out. At any rate, I didn't want to go that route but I wasn't given a choice. He did the repairs even after I implicitly told him not to. I guess he forgot when we signed the contract it was MY car and MY property. After I refused to pay, he had my car on his lot for about 4 months. I was making the payments and got fed up. I had a spare key so I went to pick it up. Keep in mind these guys held my plates and registration. On the same day I freed my car from this guy I had a drivetrain malfunction light come on and the car didn't idle right. It had no power and acted like it was going to die. So I took it to a mechanic who said the spark plugs were all corroded and one of the coils needed to be replaced. Also the air filter was nearly completely clogged. So after $555 I was back on the road. What Bill didn't know was at the time the engine blew I contacted an attorney. I asked Bill several times to just take the car back and let's unwind the deal. At least 5 times I asked him in about 10 days. He said my only option was to pay to fix the car. I told him there was another option, but I'd rather not go there. I gave him several chances to make it right but the greed of this guy made him act like he had me pinned. The Auto Fraud Legal Center in San Diego immediately got on it and although it did take some time because this slimeball likes to stall, Bill finally took the car back and returned my down payment, all of my monthly payments, the insurance premium paid while he held my car hostage, the $555 repair bill, my court costs and my attorneys fees. All in all like $30,000 plus he ate the cost of the used motor. So, if you're there and see a White BMW 535i cream colored interior with 63K miles, just know the car actually has like 85,000 miles. I'm sure they'll show you a Carfax and everything. But I've got the invoice from BMW with the VIN that says otherwise. Oh, and I have the settlement agreement too. Just do yourself a favor keep driving past this cesspool. Because yes, dealerships don't have a crystal ball to see how a car will be a few days after it leaves their lot. I understand that. Most dealerships use that as a defense. But they have COMPLETE control over how they handle the situation if it arises. Frankly, Bill did a fantastically poor job of handling this situation like a professional. It took a court case to get him to budge. Very sad. I ho
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April 2019 by NATEDOGG 626
I was very impressed and would like to acknowledge the way Mark who I believe is the general manager conducted himself, when your about take on the financial responsibility of paying thousands of dollars for a car, noone wants to feel pushed or rushed, and Mark was far from that person, I took my sweet time inspecting and test driving the vehicle and never once did he attempt to steer me or be persistent. He knows how to put the customers interest first and row with the flow. That's how every salesman should be. Further more I explained my budget and financial situation in witch he replied, ( we'll work with you and we'll find a way to make us both happy) that was the most genuine answer I'd ever heard a salesman say. I believe I received a really good deal considering my credit and financial situation. I was introduced to Susan during the paperwork process and once again was surprised at how compassionate and dedicated she was to answering any questions and explaining any fine print details that I was unsure of, between Susan and Mark both assisting me, the whole process went smoothly and stress free, I couldn't be happier. After buying many cars , I find the biggest problem to be dealers and their mechanics being dishonest about what maintenance and upkeep that has been done to the vehicle, I was assured by Susan and Mark that a list of parts were updated to further upkeep the vehicle. And after getting the car home and having it inspected thoroughly by my mechanic and myself, we found their word to be upmost truthful and in my book, that's a rare quality to find in the car business these days. So kudos to highline auto Group for being genuine, honest, and overall dedicated to helping people get what they want!!!!.
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January 2019 by Lorena R.
So here we are 2-3 months later and this BMW is still under our name. I'm trying to switch insurance and this car is still under my name. High line Auto Group this car is under your possession and for sale. Why do you still have it under our name???
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December 2018 by selena mejia
Got a camaro today at an amazing price !! I had no credit and they worked with me got me a great deal happier than ever !! Owners go the extra mile !
