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December 2023 by Crystal Marie
Literally went in there at 8:30 with 20 minutes to spare and look at the jewelry they don’t close until nine I called ahead of time and this woman stood there at the door, asking me repeatedly if she can help me. I don’t know if she had somewhere to be but it was just completely uncomfortable. It wasn’t even rude. It was just uncomfortable. If someone Tell you they’re OK they don’t need help I think it’s very weird to sit there and ask five more times And then to lie and say that they’re closing right now I don’t know if it was racist or she had somewhere to be, but it was completely uncomfortable. I don’t have the energy to call her manager tomorrow so I’m voice typing this review I don’t know why, but it just reminded me of a horror movie the way she approached me seemed creepy I’m gonna leave the date and the time, so hopefully if a manager does see this, they’ll be able to find out which woman this way. Again, some thing about the way she approached me was very creepy and then to ask me about five times. If she can help me I get it. Maybe she hated the fact that I came in 20 minutes before they’re going to close but it’s a mall I was just going to look at earrings and then leave And sit there and ask me if I need help about five different times just to tell me that you’re going to close because I don’t want your help. That’s just so weird.Nov, 30,23
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November 2023 by Katie Grace
cashier woman was absolutely rude and they stole money from me wont shop here or at any forever 21 again greedy coorprate company
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April 2023 by Gabriela Canedo Mala
It was clean and a funky variety of clothing. No one greeted us, and it was not busy at all. They saw me but never said hello and if I needed help finding anything. I do like when friendly staff acknowledge the guests/customers.
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January 2023 by Natalie H.
Mely is such a sweet helpful girl !! I wish there were many more people like her ! Keep up the good work
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November 2022 by Jessica B.
I have just two questions:Who the hell hired Melly? Also, what the entire f*ck is up with Melly?!Because they both need a talkin' to.I'm not here to complain about the customer service because there were a couple employees there who were friendly and helpful. But MELLY was not one of them.I watched her interact with three customers and all three times she was super rude for no reason. People would ask normal shopping questions like 'do you have puffer jackets?' or 'where's the plus size section?' and were met with a scowl and attitude. For why?! I don't get it. Melly, this is your JOB. I get that you don't want to be here, but you *are* here and you're getting paid to be, so at the very least be a decent human being. Or be a decent human just because why would you not? Why would you want to be this angry, this wretched and this rude at such a young age? You've got plenty of time for that later!When I got to the register myself, Melly was weird. She had this really angry, ugly vibe and the whole interaction was painful. I feel awful for the people she was incredibly rude to but also for Melly herself. It was sad to see such a young person be this ill-mannered. She seemed to enjoy making people feel bad, and that is one of the loneliest characteristics there is. I'm still going to shop at Forever 21 for cheap gifts, but I won't be back to this Montclair Place location again.
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September 2022 by Lucía Massion
I always find something nice at forever 21 :)Happy I live so close to the mall!
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June 2022 by Samantha R.
Not so much of great customer service here and they take VERY LONG just to ring you up. Reason for that being is because the girls working there at the time seemed to enjoy having their side conversations with each other. Not because there was a big line there was only about 2 people ahead of me so that for sure wasn't the reason why. Came in about 12pm ish. (06/17/22) The store first off doesn't even look appealing there's a bunch of stuff just mixed in and the sale section is horrendous. A lot of the jewelry is a bit pricey and made very cheap. oh and lots of the necklaces are all tangled up with each other. Not sure why they would leave them out like that I don't think anyone would want to purchase tangled up necklaces. This store needs a bit of work. Quite disappointing to what this store has come to over the years. ):
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January 2022 by Kristine S.
Went in today with my daughter I had to return my Brown pants but unfortunately I didn't have my receipt then the girl up front madeleine found the recipe in my bag , the manager Marlena I believe that was her name she was very polite and exchanged my pants to the black ones I wanted they both were very helpful and super generous I hope management takes this in some type of consideration .. customer service was most definitely on point today ! Thank you ladies for your help in my exchange!!
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December 2021 by Pascale L.
I don't usually like to leave reviews like this however they leave me with no choice. Walked in to see if they had any puffer jackets and as soon as I walked in the door was interrogated asked if I had a mask I said I don't and they offered me one. I declined their ritualistic chin diaper shame mask and they refused to let me shop. As if they even had quality items to begin with?.... also no one is happy to be working and they are short staffed. I will not be entering another tyrannical forever 21 ever again. Your stores are knock off cheap clothing that fray after a couple of washes that teenage girls wear.
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December 2021 by Belinda Delgado
Terrible customer service for online orders- pick up good- employee was knowledgeable and quick- need better signage for pick up in store orders
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July 2021 by Donna Dana Anaya
Found an aaliyah shirt and some nice necklaces
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May 2021 by Marla Freed
Very nice selection of clothes for young (almost a teen) clothes
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March 2021 by Paty De La Cruz
Mall closes at 7.... stores close at 7... please tell me WHY the registers at this store close 30 mind before?! Better selection and friendlier staff at the Mills!
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March 2021 by Luis Perez
Friendly n helpful
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January 2021 by Shalini Chatarpaul
This location is aweful...customer service is bad. They don't answer their phone when you call to follow-up on an order or have questions. Chino and West Covina locations are nicer and better service. And they have nicer styles.
