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February 2024 by Claudia S.
I went to this express store to place an online order since they didn't have the item in store. The sales associate was rude and had an attitude. She was a short thicker Latina girl I didn't get her name. She was in the middle of like training someone. I was having trouble pulling up the style number on my phone cell service is finicky in the store. I asked if they had wifi she's like umm no the mall does but not us. As soon as I jumped on wifi express guest came up for wifi. I let her know you guys actually do have wifi. She just rolled her eyes at me. She's like just let me know when you are ready. I gave her the item number she said I couldn't use my rewards to pay for the order. I have been shopping at express for over 15 years it's not the first time I place an online order in store and have always been able to use my rewards.
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February 2024 by Dylan C.
I visited Express yesterday to look for a law school graduation dress, and had been having trouble finding any store with classic, graduation-style dresses. Immediately as my mom and I entered the store, Manny greeted us and asked us if he could help us look for anything in particular. He asked a few questions such as the venue, what style I was looking for, and whether the dress would be worn under robes. Manny then showed us several beautiful dresses and a few accessories that complemented them so well. Although the dresses weren't what I would have ever considered trying on or would think even look good on me, all the dresses were so gorgeous and absolutely chic and perfect for graduation. I found a beautiful dress for graduation, and it's 100% thanks to Manny! He's an amazing asset to this company and I can't recommend him enough!
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September 2023 by Delmy Lovo
My favorite place par excellence and the excellent personal attention, my purchase is always satisfactory ?
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August 2023 by Jeff L.
Ridiculous how the employee don't really let you shop, soon as you walk in they ambush you with questions. Don't even let me walk 3 steps without asking if u need help. Like I wish I was able to walk around a bit and see before . Since I didn't need help this curly head kid with glasses was rude, condescending, and very sassy. He seemed bothered with what I was lookin for and answer in a rude way. Like my questions were to dumb to ask or something. Also not sure the employee know that their convos carry through the store. All they did was gossip about people, and say stuff that I feel was inappropriate and should be talk about in the back or outside of people. Very unprofessional.
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August 2023 by Stacy H.
We came in to shop for some business clothes wardrobe staples for my soon to be college graduate and not only did we find some great fitting blouses and slacks, but also received the best customer service. Vivianna greeted us and then helped us out cheerfully and professionally. She pointed out the sales and deals which we had overlooked and because of this, we found several items we would not have and got some really good deals. We walked out excited about some nice pieces and happy with the value. Fantastic customer service is so hard to find these days but Vivianna was wonderful. She is a great asset to this store and we hope they appreciate her as we did. We will be back. Thank you!
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July 2023 by elba lime
the manager (name was manny i believe) was so rude :/ worst customer experience i’ve ever received from any shop i’ve ever been at
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July 2023 by vanessa s
terribly rude manager named manny and his coworker named gabe who were both so strict and wouldnt price match online? they literally had a problem with such specific details when i tried to return clothes. but a whole different story when i drove to west covina. they were much nicer and actually price matched the clothes i had in store to their online price. horrible staff.
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July 2023 by keely taylor
Terrible customer service from Manny, who I believe was the manager. I tried to return an item with a tag that came off when trying it on. He refused to return it, so I went VG instead. And they were more than happy to help me out.
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June 2023 by Mrs. D.
This store is very neatly organized and clean, today the employees were super friendly and nice. The clothes in this store are super expensive, $98.00 for a Hawaiian shirt, $70 for a pair of shorts for men, for women the clothes only get more expensive, they don't have a big selection .....Good luck ..
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February 2023 by Troy D.
Entire staff was friendly and helpful. I was offered assistance from several different employees I would like to personally recognize Genesis for her awesome customer service. She was a delight to talk to and she was very positive. It was a pleasure speaking with you. Thank You for reading
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December 2022 by Lindsay D.
Most items are 50% off right now good time to shop. I came in to get a Chris party outfit. Black velvet strapless dress and black satin pumps that look pink Sarah Jessica Parker's Manolo's from Sex n the City. $139 for outfit not too bad with inflation these days. The girl working the floor was also very helpful and bought me extra stuff to the fitting room.
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November 2022 by Rudy S.
Just had the most amazing experience and one of my favorite stores. Leticia in Genevieve were extremely helpful and so kind to me and my family today.
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November 2022 by Mauricio C.
Just want to make take the time to commend the extraordinary customer service skills of two associates - ASHLEY and GENESIS. Both employees were courteous, professional and answered all my questions in full detail and found a resolution to my online order. Express at Montclair has a true gem with these two employees.
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October 2022 by Mary Seea
Favorite place
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July 2022 by Kyle Dwyier
I think I turned into an adult... all of my clothes come from here now