Bath & Body Works offers hundreds of quality products like fragrant body lotion, shower gel, and candles. The place is nice with cool stuff, though one visit found it disorganized like a dirty room with products tossed everywhere, making it hard to find items. However, many report wonderful customer service. Store associates are very helpful and ready to assist, often going above and beyond to find products in back stock or help with exchanges. Customers note you can score great deals using points, coupons, and promotions. Some find recent policy changes on exchanges and returns a bit disappointing, but overall it provides a great experience for finding the perfect scent or gift.
