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January 2024 by Mary Polizzi
Pup taken in for vaccinations with appointment without a wait
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November 2023 by Samantha D.
This Petco bummed me out I admit I am not knowledgeable about the vital rewards and I went here to pick up dog food and cat food. I had a free bag on my vital rewards which they never mentioned anything to me at the register so I spent $192 no rewards applied, the thing that I find funny is when I visited any Petco The employee at the registered always offered me to sign up for the vital rewards. Finally I decided to go ahead and do it now that I've earned a free bag of dog food worth $89. The employees never ask about vital rewards like do you have any rewards? Can I see if you have any rewards? Can we check your rewards, it really bother me that they didn't even offer to find out please if people have rewards available, let them know it's better business makes people want to come back make people want to have the rewards to pay the extra money for the rewards
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October 2023 by Mary Jane Cosme (JANE)
Very pleasant and efficient.
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August 2023 by Gary Lok
Very good. Easy peasy! However, information I received on the text was not clear as to the canine influenza shot. Was able to get for my dog but they intially said they were out of stock.Other than that it was great!
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May 2023 by Jamie K.
Best experience I've had at a pet store and really any customer service based store. I started looking for vaccination programs that were reasonably priced and didnt include an exam fee since Petsmart charges for everything even an exam fee for just routine vaccinations. I made an appointment for my cat and it was easy. The vet and her assistant were so good with my cat. It was super quick and I had mentioned that I had another appointment to get her nails cut since Unleashed doesnt do that and the vet said that she had clippers and didnt want to distress my cat with another appointment somewhere else. Not only that, she showed me how to cut her nails which I have asked Petsmart to do a hundred times but they always have a reason why you cant watch. Will definitely be using Unleashed Vetco services and also regular vet options too. Also, the young woman helping me look for some cat treats and nail clippers after was so sweet and helpful. The whole experience with Vetco and Petco was wonderful, quick and easy. Highly recommend and less expensive than a lot of places including Petsmart.
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April 2023 by Richard D
Helpful!
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March 2023 by Nikki R.
Do not go to this store!I had signed my dog up for training and day of was denied that same training. While I was upset about that, that is not my main issue. On the first day of training I was unable to go due to work. I had my friend go with my dog and then call me saying the denied the training. This is where my issue starts. They had decided to refund $300 to his card without the receipt, proof or purchase, or call to me to verify it was okay to give my money to someone else. I called the store 2 days later to talk about this and the store assistant manager told me that this is there policy, and they have no access to see who paid. I told her that this seemed like a strange policy and again you gave a lot of my money to someone who is not me, so what if they decide to keep it. Then I'm out $300. She stated she understood and that it was something they would bring up to corporate, but that they were just following the policy. This didn't seem believable to me and I called another petco to verify this "policy" the other petco verified that this was in fact not the policy and that they lied. She did advise me to call the store manager. In the end I did not call the store manager because I do not trust anyone at this store. They just lie to cover their mistakes and that makes the whole situation worse. Most unprofessional place I have ever been to.
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February 2023 by Michael B.
This facility is only interested in training small lap dogs. Trainer discriminates against larger breeds because she is scared. Arrived to take the class and was denied. Dog breed was confirmed in advance and they said it was ok. Waste of my time.
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December 2022 by Katy Y.
Cute little store. Love their clinic! I tried it today with my very high maintenance dog. He is a rescue that is very particular with people. They were SO good to him and it went well. I will be returning! Customer service was top notch from cashier to the vets.
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August 2022 by K L.
We took our two puppies who are about 10 weeks old for their first vet first for series of vaccination, deworming/flea medication as well as microchipping. I'm quite impressed as the process was smooth and they run a well-organized schedule and smooth operations. The information provided to us was informative but it was given to us too fast and I can't recall much the instruction. I have east access to medical records for both puppies. The price is fairly reasonable but for two, it adds up but you got to do to protect your puppies. We love ours as they are our family.
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August 2022 by Marijo N.
I just had the worst experience at this store and I'm so upset. Normally this store is so great. I was about to buy over $100 of dog food my normal monthly run. The app was not working and I always have issues with this app. I asked the cashier to apply my rewards to my order and she said she had to call and wait for customer service. Meantime she can see my account and my rewards but wouldn't apply it to my order. I'm standing right there in front of her waiting and we have to wait for customer service to Answer the phone!! We'll it's now been at least 15 minutes and I can't wait any longer so I had to walk out without my purchase. I was so upset I refuse to give them my money after such horrible service. What happened to this store and their great service???? Why is the app so horrible and why can't you empower your cashiers to override so they can complete the purchase in the store. Management please contact me this is not right. This was such a waste of my time.
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April 2022 by Jane D.
Beware, VetCo is a scam. They're not related to Petco at all and are the most irresponsible. No one is accountable to their actions and results. Petco isn't related to them so cannot take any responsibility, so if something happens to your pets, you're left hanging and they send you online to self service.Don't trust them with your pets health. Horrible service and attitude
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November 2021 by Antoinette Harmon
Went in to get supplies for my brother pet.. Staff was super helpful..
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November 2021 by Tanya Regan
Did not go. No appointments availabile...
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December 2020 by Eugenia L.
Came here this evening to get help on an online order return I was having issues with previously at another store. From the beginning of stepping into the store, the employees were friendly and happy to help! Natalie was working with me to help me with my online return and she was able to resolve the issues quickly. She was SUPER helpful, more help than I received talking to customer support online. She was extremely knowledgable of looking things up in the system in order to help me with return. Happy to come here to shop with great customer service!