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“I am mind blown at the kindness I received today at this Post office. Thank you so much lady for helping me reduce the size of my package to save a few dollars. I’m trying to save for a road trip with my family and have been unfortunate to all of the sudden need car repairs as well as a dental procedure due within weeks of my trip I’ve been trying to save for that I will now have little to bring on the trip since these pressing circumstances are very costly. Every little bit of money helps. Thank you thank you ?”
“I have had a POBOX here for 10 years nearly. Eventhough I moved 15 miles up the 210 I still keep my Box there because they are so amazing in service. Even the new employees are amazing”
“Besides being open on a Saturday for passport application processing, which was a great option, the staff is very knowledgeable about all the verification stuff, polite and attentive. The passport was for my 16-year-old daughter and Delia made sure we had all the stuff required to complete the application. I suggest you ask for Delia because she's on it! Although we live in Pasadena, it was definitely worth the drive. Keep up the good work!”
“The best post office, because Cindy and the other ladies are always friendly. Majority of the time I get the clerk Cindy who is always nice about scanning my packages. I always get a receipt and she’s never refused me unlike the workers at the post office on Elliot street. They’re extremely pushy about leaving your packages in a bin. It’s too risky not having them scanned in and getting confirmation. Anyway, Cindy is great and so is this post office!”
“Took a while to get through the automated phone system but I was able to connect with someone pretty soon after. Not only did they answer my questions, but I did submit an investigation and have been thoroughly followed up with through the whole process!”
“It has been 2 years for my son. Two years before he was 4 years old. Now he Getting better and better and Had lots of fun！Coaches are strict but kids all like them”
“Great post office, not busy at all @ 10:20AM on a Wednesday. The employee working today was so friendly. Definitely not used to nice and helpful USPS employees so that was very refreshing.”
“I have been to 4 post office locations in the city of Pasadena CA. This one by far has the most friendliest and helpful staff out of all the locations I have been to! Seriously, I have received attitude and even hostility at 2 of the 3 other post office locations that I have done business at. If you need to do any business with the USPS in the city of Pasadena CA, this is the location you want to go to!”
“I was dreading going to the post office as I had to take care of some unpleasant matters, but Emidio made the process smooth and was very polite. Not to mention how beautiful the building is.”
“Tracy is the kindest postal office worker I’ve ever met! She is so sweet & makes going to the post office, which is usually a drag, a surprisingly pleasant experience. She should be recognized for this!!”
“Postal Services in Sierra Madre, Los Angeles, California...We had just finished breakfast nearby when I asked my friend, Hannah, if there was a post office nearby. She pointed and said that there was one right around the corner! Yay!Sierra Madre's post office is cozy, calm, and mellow. I felt like I was in a safe, small, quaint country town. I parked in the back of the building and walked in the building from the side door.Other people parked in the front, on the street, and walked in the front door.It wasn't crowded, so, I walked right up to the letter slot, tossed my postcard in, and left.Easy as pie!”
“Ive been in and been visiting this post office for 15 years strong. Never have I experienced any issues with US MAIL, nor anything needed, when shipping packages to Friends and Family members. The postal team in here also are very helpful and benevolent to customers needs, a very pleasant place, that I love visiting. Thank you guys, keep up the friendly attitude and all the smiles added to your service. Thank you.”
“junior was super helpful and kind! took care of all the customers quickly. a good post office experience and they have a big drop box for pre-labeled packages. super easy!”
“Wonderful service from Javier, who helped me with a large number of packages. I've had multiple great experiences with Charles as well. I tried to leave an internal review, but the QR code on my receipt isn't working. I'd leave a great review there as well.”
“I love this post office. Not only is it closest to me but they're always pretty fast, I know I'll be done in 5 minutes whenever I come here. They also sell gift cards and birthday cards which I feel is a nice touch :)”
“Very Helpful at this post office. Everyone there has been nice and respectful and they get the job done in a timely fashion. Thankful this post office is close in town and love the old fashioned structure as well :).”
“The staff at most post offices near the city are always angry and unfriendly, but here is different.
Especially Miss Lupe and Mr Lopez are always kind and smiley.
They are professionals.
Even when they're really busy, they always do things like professionals.
They are much more than -good-.”
9:30AM - 4:30PM
10452 Rush St, South El Monte
Post Offices
“Everyday there are no long lines like other post offices near by. Plus the staff is knowledgeable and helpful. I prefer this location over all others. Not sure what the other people are talking about with their reviews.. 5 STAR'S from me.”
“I came here to process my passport application for the first time, Michelle’s customer service is exceptional, she really knows what customer service means, as I was waiting in line I observed her helping a family of four with their passports and she was always smiling even though the office is super hot, I had a very pleasant experience thanks to her! Thanks Michelle you’re are truly appreciated!”
“Edit : 7/8/24
Today I got service from Nam, he was just awesome. He helped me alot! Always I'm getting great service from here.
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Here Ms.Tawarn gave me phenomenal service. This morning I sent a courier to India on a regular post but after I left from here, I changed my plan and I came back after an hour, then I requested for a change in sending that courier from regular to priority. With a smiling face Ms.Tawarn made a lot of effort to make the change, She found my courier which was already scheduled for sending and she made all the procedures to send that as a priority mail. I always get good service from this Post Office. But Ms. Tawan is a Gem of a person. Such employees are always a great asset to the company as well as to the society.
Thank you TAWARN!”
“It's a very small post office, right off Irwindale Ave and Arrow Hwy, on a side street directly across from a city park and the Irwindale Police Station. The parking lot has 4 spots, one is disabled only, however, there is parking permitted at it's curb on the street, which is why 4 stars. If you arrive at 2:00pm during weekdays, you'll have to come back at 2:30pm to allow the employees their lunch break. There's also the drive-up out-going stamped mailbox with the Priority Mailbox and Express in the parking area. It isn't as big as the Covina Post Office on Rimsdale or the West Covina P.O. nearby the West Covina Fashion Plaza which may discourage some but I find a bonus for no waiting, generally. It has a handicapped entrance and ramp next to disabled spot. And I've yet to see any of the postal employees being rude or unhelpful to any of the customers and there definitely is no woman by the door asking if you need stamps (really? it's so small, she'd get in the way if she existed) as one review claimed. I just like it because it's quick and easy if I need to go inside.”
“This is a small US Post Office in Montebello that offers all the services made possible by the USPS. It is open Monday through Friday until 4:30 pm. They close right on the dot. You can drop off letters, packages, rent a postal box, buy greeting cards, gift cards, and obviously buy stamps. The front desk postal workers are always friendly and very helpful. But please be patient when you decide to come here. They usually have one cashier servicing customers.”
“As someone who used to work at usps in nyc as a carrier, this station is a great station and whoever thinks otherwise plz visit a po in the Bronx, nycYou’ll be wishing you were at this location”
“Nice and friendly staff. Moderate wait time, you can tell they’re trying their best it’s just a smaller more remote office, if you tailor your expectation to what it is you’ll be fine.”
“called because i was having some trouble with my package. elias answered the phone and was supper helpful, solved my problem so quick i ended up getting my package like 10 min after the call. he was very professional and kind. first time i got good customer service at this office”
“Was here when they just open @ 8:30am. Two worker in front, with 4 customers. If everyone was all ready with their packages and labels should be fast. People didn’t fill out label or seal their packages holds up line. Worker tell them go to side and finish then they will call them back in line.Please peoples get your stuff ready then wait in line not in counter then starts writing address in label.Got my certified mail done and out in less than 5 mins.”
“Government building/service. Overall, pretty good post office. Cleanliness and look and efficiency is expected of a government run building. I am sure dealing with incompetent customers (and those that don't speak English well and feel entitled to be treated like royalty) on a daily basis would make me hate my job, so I give the workers slack. I think they are doing great.Workers don't have an incentive to sell more or upsell you on any services. They just want to do their job, get no complaints, and go home. If you don't like it, go to UPS or FedEx. You will find comparable or more expensive prices there.”
8:30AM - 5PM
396 S California Ave, West Covina
Post Offices
“Would like to thank the boss that call me for being understanding and the guy that delivered the letter deserves a raise. I completely understand his side think back and I really appreciate the professionalism.”
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“The friendly staff at this USPS location are always going the extra mile to provide top-notch, patient, and kind customer service to me and others. There’s also a self-service kiosk that’s 24hours, and a small indoor package drop to help speed up simple transactions.”