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March 2024 by LA Woman ..
Thank you Pep Boys Monrovia! Special shout-out to COBE! The Monrovia team was so great to me. I brought my VW Jetta in at around 9:30am for a coolant leak and they were able to diagnose and repair the issue within the same day. Cobe checked in with me throughout the day by phone. He was so polite & respectful! He explained my car's issues and gave me the repair cost over the phone. When I arrived and there was an error in the price quoted, he was able to resolve the issue within a minute and was so helpful. It made my heart melt to be treated with such kindness after a very, stressful week. I hope this crew realizes how appreciated they are. Big big THANK YOU!
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March 2024 by Melina D.
Came for an oil change on a Tuesday morning 9am appointment and there was one other car besides mine. 3 hours later I'm still here writing this from their service waiting area. Friendly service and staff, but do better on wait times, please.
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February 2024 by isidra cano
I had a was in Monrovia and notice a screw in one of my tires, luckily there was a Pep Boys near by and they had the same tire available. Everyone was pleasant.
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February 2024 by Kevin B.
I used to purchase tires here way back in the days of living in Monrovia. I was here a month ago to rotate some tires on my car since i was in the area. They did the job for a good price, and i was happy. It took a 25 minute wait. I was out the door like the wind. Great staff, never had any problems here.
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February 2024 by Hector Ayala
Great service! Mark and Javier thank you for your prompt service! Took good care of the issue with my car!
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February 2024 by Kamran Anis
I recently visited Pepboys for a wheel balancing service, and I must say, the experience was exceptional, all thanks to Gary and Kobe! Despite the place being packed with customers, they went above and beyond to ensure my car's wheels were perfectly balanced. Their professionalism, efficiency, and dedication truly stood out. The seamless service they provided amidst a busy environment speaks volumes about their commitment to customer satisfaction. I highly commend Gary and Kobe for their outstanding work and will undoubtedly return for future automotive needs. Kudos to the team for delivering top-notch service!Update:Kobe Arroyo's outstanding service at Pep Boys truly stands out. His dedication, expertise, and customer-centric approach make him deserving of not only recognition but also a promotion and raise. I strongly believe that Kobe's exceptional qualities contribute significantly to the positive reputation of Pep Boys at this location, and he is an asset that should be rewarded for his outstanding performance.
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February 2024 by M Castaneda
Gary & Kobe were very helpful. Service was complete on time as told.
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February 2024 by Alfredo Juarez III
Excellent customer service, helped me with better pricing (missed promo)
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February 2024 by susan n
They fixed my brakes. The price was affordable. They were friendly and repaied my car quickly.
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February 2024 by Yihan Pan
Fast service
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February 2024 by T Agu
Very friendly and experienced with what they do
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February 2024 by CS V
Called for specific tires, was told that they had them in stock. Showed up 40 minutes later because thats how far I was and the guy said he had different ones. They just want money not business. Very fustrating to drive out there and be lied to.
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February 2024 by David Earnhary
Great job/very friendly and great price
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February 2024 by Ella Gruber
This is my go-to shop. Always excellent service!Everyone is very helpful, courteous, and honest.
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February 2024 by S H
Mark is the best! The best and pretty funny.