-
May 2024 by William Hedge
I would give zero if I could this location they will lied to you and steal your refund on 02/23/24 met with Cynthia Wang she provide me false information about you needing a police report for a castrophic event such as hurricane or flood which is not asked to file an amendment she refuse to do so spoke with levier and Paul both of her managers they have no remorse for anything that's been done have reached out to corporate regarding this matter so can be addressed the call center representative are not even helpful they are rude and like to raise their voice at you I have been doing my taxes with HR BLOCK For the last 3 years now ever since I visited this location it has told me differently about the consumer service I definitely will not be returning as a client to them.
-
March 2024 by Kevin McGuire
Created a friendly environment to get my taxes done. Staff was courteous and cared about results.
-
March 2024 by Darren Faire
Great service, Aaron was very helpful
-
February 2024 by Fernando Ruano
I ? the color Green.
-
February 2024 by Eileen Donovan
Very pleased with the assistance I have gotten from H&R over the years.
-
August 2023 by Shauma Llama
My old tax guy retired, forcing me to go elsewhere. I remember my parents being at H&R block a whole evening to do taxes. Not any more! One hour, everything input into the computer and paid my fee by card before I left. My old tax guy did it all "by hand" and I had to pay him by check, which he might not cash for a month. I wish I'd gone here years ago. ?
-
April 2023 by Lilith Costas
My old tax guy retired, forcing me to go elsewhere. I remember my parents being at H&R block a whole evening to do taxes. Not any more! One hour, everything input into the computer and paid my fee by card before I left. My old tax guy did it all "by hand" and I had to pay him by check, which he might not cash for a month. I wish I'd gone here years ago. ?
-
April 2023 by Cecilia Castillo
Tax “professional” said I couldn’t write off books I bought for school because I bought them from Amazon and not from my college. Made no sense. His last name is Beck, beware.
-
April 2023 by A Quevedo
Aaron is the best!
-
March 2023 by Jim H.
UPDATE: After dealing with this scumbag in H&R Block, I then had to look for a professional cpa. I can't believe I was dealing with this person for 4 years. Luckily, a friend of mine referred me to the best cpa in Arcadia Tax Corr. I highly recommend Arcadia Tax Corr bc when I go there and I meet the cpa. His name is Coy. When I explain to Coy my issues with H&R and IRS and show my 2022 tax documents and the letter from IRS. Coy then looked at the letter. Without hesitation, he immediately explained to me what the IRS wanted. Within 20 minutes, Coy corrected the problem so fast. I am very happy that I will get my refunds within 3 weeks. Now I am very happy to say that Coy will be my cpa. BIG THANK YOU to Coy.
-
March 2023 by T C
Called H&R Block customer service line to try and make an additional appointment for the same tax preparer. I was directed to Janet on 3/9/23 around 9:25 am and she never listens and always try to talk over me. I asked if she knows when my tax preparer is coming into the office and all she tells me was do i not know when my initial appointment is? I asked multiple times if she knows when my preparer is coming in and she keeps dancing around the answer and finally i got it out of her that she does not know. Why can't she just answer me this simple question in the first place and instead of asking me if i know my appointment time? How rude and unprofessional. I asked to speak to a supervisor and she said none is available. This will definitely turn customers or potential customers away. Stop using unprofessional people for your customer service. It will kill your business.UPDATE: H&R Block really outdid itself. I wrote this negative review and they gave me an auto generated reply hoping no one will actually call. Well, the number they provided to call is their general number and when I talked to a live person on 3/15/23, they can't even send me to a supervisor to talk to. They don't really care if you have a complain and what the complain is. They just want to throw out a reply so the casual reader THINKS they care and will do something when in fact they have NO intention of making things right or improve upon their process. I guess I should not be too surprised. Just make sure you know that before thinking about using H&R Block. If you have a complain, they just throw you a general number to call and have absolutely no intention of improving their process or do any corrective action. NEGATIVE STARS if available.
-
March 2023 by Jason Comtpon
Always helpful and professional
-
March 2023 by Sean F
Excellent service as always. I highly recommend Shahira.
-
August 2022 by Eugenio Ruano
Good reason for it...
-
August 2022 by Virginia Bowers
Mrs Bocter at Monrovia H and R office.
