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March 2024 by Raffi Minassian
The incompetence and indifference displayed by the employees here was truly remarkable. The young lady completely ignored helping us so she could continue having personal discussions with others about "partying" and her upcoming plans. Very unprofessional, rude and apathetic.
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December 2023 by Luna Quest
Great customer service! Fast in and out ?
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October 2023 by Andrew Wong
This is my go to place for printing. They are knowledgeable and friendly. I moved a few miles closer to another kinkos location and still come back to this one. Shout out to Kevin the assistant manager here. He is super helpful and knowledgeable. He always takes his time to help me get my prints done correctly. I’ve done wedding decor, baby shower decor, regular copies and other printing projects here and I will not go anywhere else. Prices here may be a few cents higher per print than Office Depot but the quality is worth it. I highly recommend this place. Look for Kevin.
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July 2023 by GLM
Star rating should be 0.Going above and beyond, are key costumer service characteristics which should be inherent in an employee. Unfortunately, what I was asking from Melanie today was not even close to "going above and beyond" but simple basic service. Walked in to drop off a package, as I approached the counter Melanie told me I can leave the package on the counter. When I asked her for a receipt, she then told me to obtain service at the kiosk for a receipt. Surprised, to find someone who is hired to assist costumers point me to a kiosk because she rather scan other boxes instead of assisting for a few seconds. I asked Melanie for her supervisor's number and shedeclined to provide me a means of communicating my concerns directly, instead telling me I can reach out to FedEx's 1800 number - yet another sign of inefficiency from Melanie. BTW, Melanie, shared she is the office manager.....YIKES!!!
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July 2023 by Jos A.
The person at the counter was courteous in his demeanor and professional in his conduct, he even checked to make sure the package that I picked up was intact. Overall satisfied with the service.
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May 2023 by Michelle K.
Convenient store for shipping, packaging, laminating or any office needs. I've been to this location a hand full of times. Always been simple to ship a fedex envelope or send a package. Also, I needed to laminate something for work and it was simple. Will return, thank you FedEx Monrovia.
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March 2023 by Raz Z.
Zero stars. Poorly functioning/poorly maintained printers at a printing venue and equally poor customer service. A 5 minute print job from a code took 30 minutes because nothing was functioning in the store. Clerk responds, "What do you mean? We still have to charge you for self service even though we could charge you extra for behind the counter services."I wouldn't need behind the counter services if a printing store's printers worked properly.
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March 2023 by Jose Bernal
I ship through usps ,ups ,and sometimes fedex, and when I do I get whining about how I wrap my packages…. Not worth the hassle!2 stars because they’re open later than 5:30.
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February 2023 by Debra D.
FedEx Monrovia location really went above and beyond with their customer service. I was in need of some printing and both Staples and Office Depot were not able to assist. FedEx was able to fulfill my request in a timely manner with an excellent quality of product. I am very grateful for all of the staff at this location!Specifically Reuben, Monica, & Chris - THANK YOU!
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February 2023 by Honesty C.
I just wanted to say that Linda gives AMAZING customer service. I had never been there to print before and all I had to do was tell her I didn't know how to and she came right over to help me as soon as she could. She explained EVERYTHING very clearly! She showed me how to work the machine. She was also so very nice and sweet and complimented my hair and showed interest in my necklace charm. A wonderful first time experience, indeed!
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December 2022 by Adrienne Ordonez
Service was amazing and quick! Thank you for my baby shower sign that came out beautifully. Thanks Justin and the Team for helping me out.
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November 2022 by Mirna Morales
Quick and easy with great service and attitude!???
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August 2022 by Leonard Dolan
Great customer service, manager was great, all employees pitched in to help when I had a technical request...I would definitely ask for Melanie's help forsure!..over great experience
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August 2022 by G.E. K.
FedEx lost my package (not the fault of the store) and after hours of phone callS to customer service they said it was located in this facility but when I went in the store employee said it wasn't there. I asked for a manager and got Melanie. The reason for the negative review is the lack of diligence on the part of the store manager Melanie. She was reluctant to do anything in terms of finding a solution and frankly didn't seem to care about finding my package. Things happen, things get lost, misplaced, or even damaged, it's not the end of the world but how you handle those situations determines the outcome. I don't like leaving negative feedback and I've actually slept on this for some time but when your in the customer service industry you have to learn to service your customers properly. Hope this helps, I would still use FedEx but would definitely try avoiding this location at 935 W. Huntington drive.
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August 2022 by Wendell Zheng
I went to pick up my printings at the appointment time they made for me. But they didn't get my things ready,for no reason.Instead of giving me any explain,two ladies work there gave me a bunch of attitude and yelled at me after making me wait for extra time.