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December 2023 by G T.
Update Review December 28 2023No one is available to take any calls. The car I purchased at BMW Of Monrovia has a broke seal on the oil pan. The car was reconditioning at BMW and was not properly installed. Oil pans last for 100s of thousands of miles. This vehicle only has 55k miles. The person Khal won't do anything to help. Didn't bother with a phone call. He sent a text saying they won't don't make any repairs to the defective car they sold me.Don't bother wasting your time of money at this location. Horrible customer service. Selling lemons This car has very low miles and should not be leaking. Review 6 months ago:June 2023.I bought a car here last month.I need to speak to financing.No one answers my calls to the store. It's always voice-mail and no one returns any calls. I've left numerous voice-mails and have yet to hear from anyone in financing.What do I need to do to get some help?
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December 2023 by Fiona L.
I came to pick a car for myself and the staff were so responsive and patient. Billy is the best sales! He handled everything from beginning to the end very professionally and patiently. Very satisfied with my experience!
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December 2023 by Dengke J.
Came here to get my G87 M2. Billy and team were super helpful! Would highly recommend to anyone who's looking for a BMW. BMW of Monrovia is full of are professional and friendly advisors!
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December 2023 by Lauren D.
We recently worked with Billy and Edwin (GM) on our first BMW, a 2024 BMW iX xDrive 50. From the very first interaction, Billy worked diligently to get us in the right car for us. Billy & Edwin both made the buying process seamless & worked hard to get us a great deal. I would highly recommend paying a visit to Billy & Edwin if you're considering a BMW. A++++++
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December 2023 by steven d.
We just purchased 2021 Certified Pre-Owned BMW X3 with Billy Tran of BMW of Monrovia. Billy was Prompt, courteous, helpful and a big positive part in our decision to purchase the car. He was thorough, gave us lots of good information but not too overloaded. He called to follow up to see if we have any questions (which we might once we start to learn). We felt that we can continue to get help from Billy if we need any further help down the line. More importantly, we didn't feel pressure and we felt comfortable with Billy and his words.To be fair, there was no price negotiation since the car was well priced. I would buy a BMW again with Billy Tran at BMW of Monrovia
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December 2023 by LV H.
***Please DO NOT bring your vehicle here for service!!***This place has gone downhill! The management is terrible and non responsive, the service director is not very good at his position. His lack of customer service, attention to detail and care for the vehicles is a grade F!! Took my vehicle for a simple oil change, when I picked up my car it had been hit in the front and had small scratches all around the car. I was told to bring it in so they can check it and then was given an appointment for them to fix what they had done to the car. Brought the car back to the dealership 2nd week of September. I left my car thinking it would be completed in a week, nope almost 2 and a half weeks! When I went to pick up my car, there were new blemishes and missing covers on the front bumper. The back bumper scratches were still there. The incompetent service director Raul asked for the car to be left again. 2 more weeks pass and I'm called to check the vehicle again, when I arrive to the dealer the back lights are not aligned to the car and Sticking out of the body, the back bumper has left over paint accumulated and the car just looks terrible. The mileage on the car had also gone up 30 miles!! My front seats were dirty and I mean black dirt dirty! The incompetent service director Raul apologized and said he would have car cleaned and bumper fixed. We are now mid October and I've been to the dealer 3 times. The level of incompetence, lack of customer service, waste of my time is just absurd! Still nobody in the dealer showed any care for my vehicle! I continue to come back 2 more times to the dealer due to the front bumper not being aligned properly and it was due to a missing bracket!! Whoever they work with for body work is completely clueless and unprofessional!! I gave up trying to get my car to the condition it was in when I initially brought it. The service director is a complete incompetent joke of a man!! I picked up my car in NOVEMBER!!! Yes it was there sun September!!!I have yet to hear from the general manager Ronald Brown whom I've been copying on all the email with all the pictures taken during this nightmare.It's sad that such a reputable brand as BMW is being represented by clowns who have no clue what their role is or how a customer should be treated!!
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November 2023 by Stephanie R.
From quick response to inquiry (thank you Monica) to leaving with the car took hours but we got the car and a very fair price. Please see Monica or Bently. The experience could have been tedious but we enjoyed our time believe it or not. Our thanks to the whole team for making this expensive decision so much more pleasant.Thank you also to Abrahim in Finance and Sarkis for sealing the deal.
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November 2023 by Louis C.
I was looking to place a custom order 750e and I contacted 10 different dealerships in SoCal to get quotes and discounts. Monrovia was the only one that offered zero discount while everyone else offered thousands off right off the bat. This has been my experience with this dealership over at least the past 10 years. I ended up ordering the car from, ironically, another Sonic owned BMW dealership with $11,000 discount over the $125,000 MSRP. Don't be a sucker and come here and pay full MSRP.
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November 2023 by Jeff Lau
Came here to service my BMW and Tim West was my service advisor. He did a good job explaining what service was required and helped get me a loaner vehicle since service took longer than a day. Tim had good customer service and kept me updated on the service. Prices are as expected for a dealership as you are paying for quality service and BMW parts. Would have gotten 5 stars if the pricing was more competitive.
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November 2023 by MELISSA LUNA-WILSON
Had a great experience. Matt Clark is always polite and accommodating while maintaining the up most professionalism. Satisfied with both the service performed on my car as well as the customer service provided.
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November 2023 by Raj Sardesai
Great service. Matt Clark is the best service advisor - knowledgeable, caring and friendly. He has always made sure that my cars are in top shape. Thank you Matt.
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November 2023 by Michelle Olden
BMW of Monrovia is amazing. I live more than an hour away and my husband and I still chose to come here instead of two other closer BMW dealerships. On 11/8/23 my husband took our car in for a water pump issue and oil change. Steve in the service department was absolutely wonderful. He took the time to explain everything and took extra care to ensure my husband was taken care of, including giving him a ride to get some lunch since he was therw literally the entire day. Thank you BMW of Monrovia and an extra special thank you to Steve in the service department - we will continue to be loyal customers because of you!
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October 2023 by Lizzette Nunez
Serviced my new Mini Cooper countryman. Service was great! Appointment scheduling was very simple, the wait for the oil change was not bad at all. The waiting area/lounge is comfortable with great amenities. Very good experience. Would highly recommend.Service: Oil change
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October 2023 by Dev Por
I had an appointment to service my BMW i3 with Jeff Liu and I had the best experience! I’ve been to many different dealerships for different cars/trucks and this one by far is the best. Jeff was so polite, fast and friendly. I dropped off my vehicle and it was ready within a couple of hours. I want to say Thank you to the service mechanic who worked on my vehicle too! I took my vehicle to the Ontario BMW service center about a year ago and they left me stranded with out a vehicle for 7 days just to change the small 12 volt battery. BMW of Monrovia will now be my first choice, always! Thank you!Service: Air & cabin filter replacement
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October 2023 by J Eubanks
I made an appointment for wiper blade replacement at the latest time possible on a weekday and waited for my car. The wait time was very reasonable. My service tech, Greg H., who was my service tech on my last visit, was again very prompt, couteous, and friendly. My service request was 100% fulfilled. I was also there to visit the finance department regarding warranty service, and Rafi was also very prompt and courteous with my inquiry. I like having a place to call my dealership.Services: Vehicle Inspection