August 2016 by Matthew T.
This is not the place to get insurance, We had a car that got impounded and in order to get it out we needed to file insurance with the DMV. we were very clear and they promised that it would be filed right away. It was 11am when we paid the money to get the insurance on the car. All day went by and they never verified that the insurance went through. at 5pm they called and said that we needed to pay 14 dollars on top of the 100$ we just gave him to add insurance on an already existing policy. By this time the dmv was closed and we were not able to get insurance added that day, Because of this we waited until Monday to get it filed with the DMV while the car was in impound. This ended up costing us hundreds of dollars extra on Monday to get the car out. If they were to have lived up to their promise and guarantee that it would be filed immediately then we would have not had to pay an extra 250$ in storage fees over the weekend, Also during the same visit we were up sold on an SR22 that we did not need. We paid $100 toward an sr-22 that we did not need. and they had my girlfriend forge the signature. in order to start the sr22. in addition, We paid 100$ to add a car on the policy, but a few days later we got a letter saying it should have cost 40$. I called to talk about how we did not need sr22 and i wanted my money back. They said they would refund me and that was all good the lady at the office is real nice and professional. today, I got a txt from Mr Luna today saying that if we did not go pickup the 100$ today that it was going to be to late and he was going to send it to insurance. I called him to find out why he needed to do this and if it was necessary, and it was not necessary he was just trying to put a timeline on it for reason unknown. After I brought up how he had my girlfriend forge my signature.... he started mocking me and brought up that he has been doing this for 19 years and he knows what he is doing and he does not care. that he is going to send my 100 dollars to the insurance company if i do not pick it up by 5pm today. I went to these people with good faith, they seen a s***** in my girlfriend and if she would have had 25$ they would have took it and started the policy. but they found out she had 2 100$ bills, they made sure she gave that money up , no matter how they had to get it. Then when she came home and showed me the paperwork and what was paid for and how much, that is when I started on these people and it has been a battle since Friday. they are very unprofessional, they do not follow up and verify. they do the minimal, and they take advantage of people. they see money and they will do anything to take it all from you. we were already going through a hard time, and these people were supposed to do a service for us. we paid good money for that service and they failed. on top of that because of the service failure we had to pay extra $250 in storage costs. Please think twice about getting your insurance from these people.
