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September 2023 by Chloe B.
My husband and I recently moved (200 miles away) and needed to rent a trailer to move our things. One of the workers helped us out and gave us a really great deal on the trailer for 1 day! He even let us grab the trailer the night before so we could start early! Then when we turned the trailer in, we got $20 off our price for turning the trailer in before 4pm!!! We had to purchase a ball thing for our car so we could hook the trailer to it but the guy taught us how to install and take out the thingy! (And taught us how to properly hook the trailer up) Thank you so much for making our move that much easier!
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December 2022 by Brett H.
This place was a joke. I waited 1.5 + hours for a car trailer while they tried to figure out how to assign the trailer to me on the computer. It took all three KIDS working to figure out the trailer was already reserved for Monday and it was a Saturday. So all they had to do is change it from a one way trip to a return to the same location and problem solved. They need more training.
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March 2022 by Yvonne J.
Everett had great customer service so helpful and very friendly and very accommodating to my change of pick up time and day very patient and I'm so glad I choose this location to help move my family.
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August 2021 by Bethany C.
The staff is a joke. Rude, condescending.The cherry on top of it all is that the quoted price for a TRAILER was not accurate, and to get my rental trailer I had to move a bunch of other trailers and equipment out of the way because they were too lazy to grab one of their trucks and move them. They treat their customers like shit.I won't return.
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July 2021 by Nicole A.
Pretty straight forward. the people are nice :) I always come here for boxes and supplies. i've never had any problems.
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June 2021 by Ruben N.
I had the worst experience with u haul that I never expected. They wouldn't extend the truck rental for more than a day because other people needed to rent it too they said. I questioned why wouldn't I get priority when the truck was still being in use by me. The answer was: what makes you think you are more important than other families? Really is that how they conduct business? I had to unload a 26ft truck onto Penske trucks just so that I can put my belongings somewhere for the weekend. Oh and they wouldn't honor my reservation for a second truck because I was refusing to bring back the first one they said.
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May 2021 by David S.
Absolutely the worse customer I've ever received. Reps (Danielle White) more concerned about her own conversation instead of greeting the customers that walk-in. Tries to treat you like an idiot when there touchless payment function doesn't work and "I'm" supposed to know that? Walked to front desk and received blank stare like i was bugging her. Don't waste your time or hard earned $$ at Uhaul of Modesto.
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March 2021 by Grace G.
I only had the worst experience at 3941 Security Public Storage 3941 McHenry Ave next to movie theater in Modesto. I used to rent alot from Uhaul but never at this location and now I know why!!! This is the very worst experience I ever had with Uhaul! First nothing about mileage was mentioned if they would have I would have rented a bigger uhaul for 50 and could have kept overnight! But no I get this dirty truck ,that you can barely look through windshield! The inside wasn't even wiped down you can tell cause it was dirty! Now because I'm on fixed income i had to drive to pickup used bed frame, just to be charged 200 for sacramento and back REALLY!!!!! I WILL TELL EVERYONE I KNOW HOW YOU DID ME!!!!!!NICE WAY TO SERVE YOUR COMMUNITY AT A TIME LIKE THIS!!!GRACE GUILLEN
