-
December 2023 by Israel G.
The customer service was like walking on egg shells. The attendant Bobbie (female) was very knowledgeable about the facility but, she lacked interpersonal communication skills. The actual facility is very nice and fair priced. Unfortunately the facility is not practical for a big move, I'll explain. I was recently moved in from out of state by a large moving company. The facility is built to accommodate big semi trucks, however the service attendant verbally attacked myself and the movers when we tried to access the super large access point. She told us that the facility strictly forbid access to large trucks. This was due to the neighboring business. The truck driver spoke to the neighboring business and was allowed access. This is when the service attendant blew a gasket and threatened to through me out of my unit. In the end we were able to load from the street but, it wound up costing me and extra $700.00 for the extra time. The extra time was because the street to entrance into the facility is over 900' ft. Away. I can only recommend using this place for extra Christmas items and hiding tools from your wife.
-
December 2023 by all day
The gentleman at the front desk was awesome. Much better experience than with the female I dealt with in march.
-
November 2023 by Kelsey Echevarria
I love the fact that you guys have the inside storage units, it really makes me feel at comfort knowing my personal belongings are double secured. And Bobby at the front desk is absolutely amazing & she has great customer service. Please do not get rid of that woman!
-
November 2023 by Albert Arquiza (AJ A)
Worst place ever. Never going back here. It is roach infested. Found a lot of needles in and around the facility. Site manager is a…(you what) they should hire a new manager with better customer service skills.
-
August 2023 by Susan Bower
I just wanted to say that this storage facility is the best run, friendliest, cleanest, and has a wonderful, front desk personnel, Keasha, who really cares to have your experience storing with them a positive one.I am so pleased that I found this place & seriously, you won't be disappointed.5 star staff & facility.
-
July 2023 by Maria Croom
I have been with Stor quest for over 2 yrsNow very professional willing to tackle any problems professionally. I am well pleased with the service that has been providedThank you
-
July 2023 by Jovanna Vega
The lady in the front was very nice and helpful. The place looked nice and clean and the process was easy to get started.
-
July 2023 by mando gonzalez
Keisha was very helpful and made sure I had the best deal. Definitely best customer service!
-
July 2023 by Ross Jackson
We had or Rv stored here for about a year. Unfortunately during this time our fuel tank was siphoned out. When I brought this up to the management they said they would review the camera footage. Despite all of the cameras and the gate’s being locked, the advice I was given was that I should buy a locking gas cap.For the cost, I would look elsewhere. The manager is apathetic with a slightly rude tone. I had expectations that with the security system and the higher cost, our property would be better protected.
-
June 2023 by Frank Cromer
The place is clean ,most of the staff are super helpful and understanding over all my experience has been great ..
-
May 2023 by David Alcocer
Area is clean easy access to RV’S, front gates are high enough for no intruders, but the sides and back are too low, anyone can jump the fence and break in to RV’S..Price is good!!
-
May 2023 by Ariana Rodriguez
Keasha was very help and respectful and went into detail and answered every question we had for her . She left us with no questions asked and feeling at ease.
-
May 2023 by Wosick W.
Manager Bobby gets mad at the drop of a hat. Was mad that we asked her and later her associate about how hot they've seen it get, we just wanted to know the range. Then We took a picture of the unit we were shown so we could remember what it looked like and how to get back to it and she was mad about that, didn't know it was a rule snd kinda curious why , never seen a rule about a storage unit before. Then my husband chuckled cuz he thought it that was a weird rule , and she got mad at that! She said she was offended by that and wouldn't accept his apology. It was late afternoon and We wanted tostart the contract tomorrow and even though our reservation was not up til tomorrow she refused , said if we wanted to do that we'd have to drive all the way back there tomorrow to sign it. . just read 5 reviews all having problems with Bobby. She got herself so stirred up by the above she canceled the contract, and sent us away! Then I come to this web site and see alll these reviews , all problems with Bobby , if Stor quest cares about customer relations , why is she allowed to behave this way. I work with the public daily and if was that hot tempered with them , I'd lose my job. We found another storage company and asked all the same questions and took pictures and rented the unit all without any hassles at all! I I think it was probably a good omen she canceled the contract, we will be happy not to deal with that temper again !!!
-
February 2023 by Anna Westmoreland
My fiancé and I Rented an RV storage space and had some issues with information not being accurate so I went in to try and get it fixed. I was met with attitude and no help. That even though I was also on the account that because I was not listed as the primary owner that she would not give me any information at all. The spot that I had chosen was not the spot that I was given. The area here is what I call ghetto at best, I would not recommend parking anything of value here.
-
February 2023 by Tammy Galton
This isn't all they make it out to be .they never have the gate working and the doors are always broken.they never have a garbage dumpster to use .I don't recommend this place to no one
