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March 2024 by Alejandra Serrato
Worst store! Second time I go in to try to get my bracelet cleaned and they are full of excuses. Lazy!
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February 2024 by Ann Marie Hendricks
Store hours said close at 8 however employees shut down the store early. Turned me away at 7 PM.
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February 2024 by Susan Moore
Absolutely the worst service! Received a pair of Huggy earrings for Christmas. So I have barely had a month. One of the earrings doesn’t stay hooked and will randomly open while wearing the earring. The assistant basically bushed me off and told me the earrings hook just fine. I finally had to ask for the manager. She was definitely not any better. So I put my earrings in and left. As driving home, my earring came unhooked! I have purchased several pieces from Pandora…will definitely have to think twice about purchasing from them again! So disappointed in them not backing up their product.
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January 2024 by Deighn 's
Poor customer services needs to step it up the girls there are rude. Also, not a great selection of products, you're better off shopping online. Pandora is great just don't like this store.
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December 2023 by Antonio Romero
Good place
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December 2023 by Diane James
I don't usually write reviews but I guess I will because I have never seen worst customer service than this store. The employees are rude and do not try to fix your issue. Even the managers there was one named Maria that did not know the return policy and was just plain disrespectful. She didn't even try to resolve my issue and straight up lied to me.I recommend not buying from this store because if you have to return your item, they will give you a headache and they will not try helping you out. They will go to extreme measure to make sure you cannot return. It's a bunch of young women that roll their eyes at you when you try to use logic to bypass their stupidity and ignorance.Rude customer service. Pick another store. Trust me.
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December 2023 by Kendall Brightwell
Love the bracelets and charmsVery helpful staff
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December 2023 by Jim Campbell
DONT SHOP HERE EXTREMELY RUDE!! I bought my wife a $200 gold charm bracelet and it was too big she went in to exchange it for a smaller size. Maria was sooo rude she decided to just return it completely. They wouldn't return it unless my wife had my credit card. With today's technology that's ridiculous. So I had go in and return it. The lady with a bull ring in her nose was also rude. When I returned it she said my wife was screaming and yelling and that's extremely rude to say . very poor customer service. These young kids have no idea how to sell jewelry now a days. You have robed me of the joy of buying jewelry
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December 2023 by Rafael Padilla
A charm bracelet we had ordered came in on December 4th at 9:45 am in the mail. It was oversized for my girlfriend’s wrist, and we tried to exchange it this same day that we had received it, we decided to return it in store so it’ll be quicker,When we walked in the sales associate saw the bracelet and wiped it heavily down with a dirty little cotton cloth, She then proceeded to say that the bracelet was non-returnable due to it being “Worn” how she decided that this was the case makes no sense since it was literally shipped in this same day.We then asked to speak to the manager, so the sales associate went to her manager whispered to her and then they spoke to each other for 30 secs and then went into a small room for another 30-45 secs and we assume talked to each other about the bracelet,they came out the manager walked up to us and stated right away “oh it’s worn we can’t return” we just left the store unhappy at this point.What a ridiculous customer service and lack of effort to help out a customer I don’t understand how the bracelet was “worn” when it was shipped in this same day and we just wanted an exchange not a return or refund. Unfortunately not a sales nor store manager here at this store is helpful definitely don’t buy from this place.
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September 2023 by Dariel L.
WORST CUSTOMER SERVICE. Manager has the worst attitude and think she's the owner of the store. You are just an employee, store can fire you anytime. Be polite and helpful!!!
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September 2023 by Lori S.
I wouldn't give this place my business because of their employees.twice I have went in there with a online order and both times the girls working have been very rude. I walked in today and a girl walked in after me and the worker looked straight past me and asked the other girl for help. So I had to stand there for 10 mins waiting for her to look thru a catalog. I'm done with this Pandora Vintage Faire Mall .
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August 2023 by Tanisha F.
Do not try to get an item that broke fixed! They are not "corporate store" via sales associate Alex! I purchase a bracelet in May and it's already broken.
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May 2023 by Angelica Garibay
Store closing hours posted are from Monday to Friday at 9pm. We got there more than an hour earlier prior to closing and the young ladies said they were closed. We let them know store closing hours were until 9pm and we had drove 30 minted. They advise they were short staff and that was the reason of closing early when there were 5 staff members still there. I don’t understand why pandora would have inaccurate store hours.
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March 2023 by Mariam Sampuor
I was there standing for 10 minutes and no one helped me or asked me if I wanted something so I just left and didn’t get anything also that’s not the first
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March 2023 by Hean Crazy
Employees are very rude it seems like they don’t want to be there that’s the second time I go there to buy something u end up leaving the store because they don’t help
