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February 2024 by Jason H.
They are rude and discriminate to clients like LGBQ. They promoted the guy who seriously offended them, because he was the boss' son. Discriminate to Veterans, the boss will yell and scream at everyone and force PTSD meds to be changed. HR just sweeps it under the rug, even with several employees complaining. They find ways to not pay you, this is worse than any job has ever done before. They know they are breaking Federal laws and don't care. They nit pick on uniforms they provide. Except if your family, then it's whatever you want. I would have been in serious trouble if I played VR when I was supposed to work. Pictures wont upload for some reason.
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June 2022 by Veronica Ines
Very helpful on printing and printing large plans. The latest Canon is impressive and dropping in the paper roll just aligned itself and voila!!! Staff is knowledgeable and patient. Thank you.
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September 2020 by Tom Underhill
Mo-Cal is the best! We have been using them for our office for years. On the rare occasion we do have a technical issue, one of their crack technicians is on our doorstep as quick as can be. Their technicians are exemplary, their phone staff is courteous and knowledgeable, and their regional reps go out of their way to check in on us regularly just to be certain we're well taken care of. The entire organization is a great example of how a business SHOULD run. Five stars!
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September 2020 by Jacob Wolf
We have been with MoCal for approximately 5 years. At the end of our maintenance contract and machine lease I was given an invoice for $2500.00 + tax (see attached). I have with other companies in the past did a machine buyout. Not my first time doing this. In all previous cases the buyout amounts have been below $1,000 dollars and has always been an odd amount. So right away I questioned the payoff amount. I called US BANK Equipment Leasing and asked them for the Fair Market Value (FMV) payoff amount. (In all my previous payoff experiences with other copy machine maintenance companies I have always done the payoff directly with the equipment leasing company, which was also a red flag). The representative told me my payoff amount is $963.88 and she also put me on hold to confirm this amount with the payoff department. This was the correct payoff amount and I paid over the phone and you can see my emailed receipt with correct amount. I told MoCal this was unethical and might be illegal as my equipment lease states I would pay FMV at the end of the lease. Why would they be charging me almost 3x the confirmed payoff amount…… I asked for a written response from the owner Tom Adrian. A week went by with no response. After a week someone from US BANK Equipment Lease called me because Tom Adrian wanted them to tell me they made a mistake. I told the representative two of their employees from two different departments confirmed the $963.88 was the true amount. She told me this amount was correct, but there is also other FMV amounts. I told her this was not my first time doing a buy out and was never given different amounts. She told me well, we also have an amount of 2,873.46. Then I asked her why would Tom Adrian charge me 2500.00 + tax…..? She did not know why they invoiced me that amount. I expressed to the US BANK representative I feel they were covering up the unethical behavior of MoCal.
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September 2020 by Jacob W.
We have been with MoCal for approximately 5 years. At the end of our maintenance contract and machine lease I was given an invoice for $2500.00 + tax (see attached). I have with other companies in the past did a machine buyout. Not my first time doing this. In all previous cases the buyout amounts have been below $1,000 dollars and has always been an odd amount. So right away I questioned the payoff amount. I called US BANK Equipment Leasing and asked them for the Fair Market Value (FMV) payoff amount. (In all my previous payoff experiences with other copy machine maintenance companies I have always done the payoff directly with the equipment leasing company, which was also a red flag). The representative told me my payoff amount is $963.88 and she also put me on hold to confirm this amount with the payoff department. This was the correct payoff amount and I paid over the phone and you can see my emailed receipt with correct amount. I told MoCal this was unethical and might be illegal as my equipment lease states I would pay FMV at the end of the lease. Why would they be charging me almost 3x the confirmed payoff amount...... I asked for a written response from the owner Tom Adrian. A week went by with no response. After a week someone from US BANK Equipment Lease called me because Tom Adrian wanted them to tell me they made a mistake. I told the representative two of their employees from two different departments confirmed the $963.88 was the true amount. She told me this amount was correct, but there is also other FMV amounts. I told her this was not my first time doing a buy out and was never given different amounts. She told me well, we also have an amount of 2,873.46. Then I asked her why would Tom Adrian charge me 2500.00 + tax.....? She did not know why they invoiced me that amount. I expressed to the US BANK representative I feel they were covering up the unethical behavior of MoCal. Even though I specifically requested a written response from Tom Adrian he tried to call me, which i did not take as I wanted a written response. email received 09/15/2020 below: Jacob, I am not going to get into an email discussion regarding the US Bank buyout. US Bank quoted you the incorrect buyout on your lease. The FMV buyout from US Bank should have been $2,873.46 + tax not including payments owed and maintenance owed. I received information from US Bank explaining their mistake and conversation with you and it is their loss and your gain. If you want to discuss this further, please call me. I will no longer discuss this via email. Thank you, Tom Adrian General Manager Below is my email response to the above email 09/16/2020 "US Bank quoted you the incorrect buyout on your lease.(from above MoCal email)" They did not give me the wrong buyout amount. The representative that called me told me that I was given a correct amount, but there can be other fair market values, so they claim. I let her know I have done multiple buyouts on machines and never was given or told there are different FMV amounts. She did not dispute this. We had a long discussion on the phone about why they thought there could be different FMV for the same machine. I asked her if she had ever heard of a payoff FMV that was and even number like 2500.00. She had not and did not know why I was billed 2,500.00 + tax. I also asked her where the original representative got the first amount? She said well that is also a FMV for that machine. Your statement of "it is their loss and your gain (from above MoCal email)" is a false statement. SO, THE AMOUNT WAS RIGHT. The first representative I spoke with even confirmed the payoff amount with the payoff department. I asked her, so what you are telling me is both employees from two different departments made the same error..... doubt it. She had no logical answer to how two employees came up with the same FMV payoff amount and she reiterated that $963.88 is also a FMV. This is dishonest and I told her they are trying to cover for MOCAL. "The FMV buyout from US Bank
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July 2020 by Jeff Jensen
Mike has always gone above and beyond when it comes to customer service. In this techno world, his drop-ins just to check on how things are going is something vary rare these days! It goes without saying Mo-Cal Office Solutions entire staff is awesome & highly recommended!
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July 2020 by Kelly Manzanares
We have worked with Mo-Cal for several years! They are the best and always give us the best customer service. Mike is our salesman and he always goes above and beyond. We look forward to many more years of doing business with Mo-Cal. We would highly recommend them.
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July 2020 by Dena Beratlis
Excellent service! Always show up the day we need them, always follow up with me. Just great!
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July 2020 by Lindsey Roemer
Excellent service when we need our machine cleaned or new toner. Super friendly staff!
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July 2020 by Michelle M
We have been doing business for Mo-Cal for years -- anytime we call they answer and take care of us promptly. You Guys Rock!
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June 2020 by Heidi Hidalgo
Thank you Mo-Cal for providing such great service to the Stanislaus County Parks & Recreation department. We love Mikey, who always answers his phone and emails so quickly. We have quick deliveries of toners too! Thanks so much!
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February 2020 by Lynne V.
For a business that has their logo strewn onto a corporate car, proper driving is imperative. We were at a complete stop at a red light and the car in the picture decided to cut in front t of me as the light turned green.y car was already in motion and I had to brake quickly with my newborn in the back. Let's see if the company calls me back with my complaint. You are driving a car that has a company logo. I would assume that it would driven as if your job depended on it.
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June 2019 by Gghs G.
We have been working with Mo-Call for over 20 years, they go above and beyond with customer service!! Mary is all about taking your office to the next level with her knowledge of new printer technology. I appreciate the team over at Mo-Cal!!
