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February 2024 by Andres Guadiana
The workers there were very helpful and polite, they helped me pick out my new phone and didn't mind that I got it cheaper somewhere else. They helped me set it up and got us three new free tablets, one which made a great gift for my Mom. They also had no problem with me being an android. ???4ME.
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January 2024 by Dani
Worst customer service ever I lost my phone and had gone in for help and needed directions to some other retail phone seller place the girl was sending me to and she wouldn't let me use her phone I was so upset I didn't get her name I'm so upset about how she treated me I will never ever go there again she made me feel like a piece of garbage and too busy to help me
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January 2024 by Kristina Brace
I called about a half an hour before closing and Alexander had awesome customer service and even gave me some good advice ❤️ thank youuuu!
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October 2023 by Sebastian Gonzalez
I went in to this Metro location man the customer service was terrible not even a hello or how you doing or even you need help. Went in to try to get a phone but once the worker was done with the customer he proceeded to hide in the back for legit 40 minutes plus. So, I decided to leave that’s is unacceptable to treat customers having to wait almost a hour for service. I’ll take my business elsewhere the workers looked like they didn’t want to be there Smh ?♂️! If you decide to come here be prepared with no customer service and a loooooong time waiting in line!
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September 2023 by Chuy S
Manager is lazy and rude I asked to speak to manager and he hid in the back very unprofessional
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July 2023 by Michele Foushee
Metro store closes at 8 o'clock. I got here before 7 and the doors were closed and they refused to let me in. After they knew I was on my way!!!
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February 2023 by ALEXANDER FRANCO
Very friendly and patient!! Needed. PUK reset because on a phone and they helped my mother access her phone.
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January 2023 by Kisha Jackson
Most deserving in customer service!! Mimi Store Manger Rocks. Mimi was able to assist me with my smart ride device. I have been working with the call center an IT support was not able to resolve this issue. Mimi was able to troubleshoot my device re register my app. Thank you Mimi for going beyond measure to assisting me with your Awesome customer service.
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November 2022 by Saul Martinez
Never had a problem with in store customer service until recently. New staff and management seemed lazy to help and told me to call 611. Went to another nearby metro store where they were more than happy to help and resolve the issue.
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November 2022 by Rich Monday
Great customer service under pressure from complaining customers. Job well done by staff, thx!
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November 2022 by Edie Sherwood
I've been with Metro for years. Always so very helpful and knowledgeable!
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January 2022 by Daria Vallentiny
I always go to the Plaza Parkway in Modesto when I have a problem that no one else can resolve. It is a company site. Everyone is more professional here. They take the things to listen. They help you figure out a solution. They never say not their problem. Thank you Noemi Flores for helping us to get the info we needed from a metro dealer in another city. Your knowledge, professional and compassion were appreciated. You were the 4th call we made. You were out last chance. And you were able to help us.
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January 2022 by C Franco
Awful. Sold me a defective product and wouldn’t return it because it was 6 days over their 14 day return policy. Left me waiting on hold for an hour with customer support at the store refusing to help.
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January 2022 by An Maldonadao
horrible horrible service they didn’t even activate a phone that I bought I had to go to another metro and they had to activate the phone for me ??? NEVER COMING HERE AGAIN DO UR JOB
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December 2021 by Brandi Wilkins
Very great customer service alexis was very patient and knew how to transfer information on my old phone to my new phone fast, she was also multitasking which is rare. I’ve never seen that in all my experiences at metro so thank you very much alexis you were amazing !
