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January 2024 by Lee Lozano
Not happy with this place. I bought a phone charger for my phone. The gal that sold me the charger said if I had any problems to bring it back with the receipt. I had problems, the cord did not work with my Samsung and I ended up getting another one @ AT&T. So I came back three days later to only be told that they did not refund money. And that all sales were final. And said so rudely like I should've known this. So I kindly asked for the manager, and very smarty replied, I am the manager. This place lacks customer service, people skills, and should never tell a customer one thing and then another worker says something else. This place could use better training. I only gave it one star because it was close to my house.
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September 2023 by Roni Lively
Great service
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July 2023 by Carl Tigner
Great serves, and they like there job
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June 2023 by Viola Paz
They're so friendly and always know the right answers for everything I'm very happy
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December 2022 by Joel Hunter
Lady behind the counter was not helpful and downright rude.
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October 2022 by Lucille Robledo
Very helpful and courteous
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January 2022 by Andres Galarza
The person who help me, she was very helpful, she when the extra mile to resolve my issues, and able to do itThank you very much
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November 2021 by Savanna Rivas
I believe the woman who helped us today's name is Erica. She was amazing! Super helpful and patient with us as we kept changing our mind on what phones we wanted. She related to us as we joked around about funny experiences. She was also so polite to our 5 year old son who was being impatient. Thank you! We will be returning!
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October 2021 by Gigi Saenz
Thank you for welcoming us when we entered and offering us a place to sit as we waited. The service here is excellent, we will be back. And thank you to the helpful and patient staff in the afternoon of Sept. 27, 2021. Excellent service and product knowledge. :)
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September 2021 by Selena Rodriguez
Great fast service
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March 2021 by J C
Buyer beware! This store sells defective merchandise. I purchased a phone less than two weeks old and battery was defective. As opposed to offering a replacement phone or battery they suggested I take the phone to a different phone repair business. Since when do merchants not stand by the quality of the merchandise they sell? I went down the street and purchased the same phone from a competing Metro PCS store who corroborated that my defective phone should have been taken care of under the manufacturer's warranty which lasts one year from purchase date. My dollar will NEVER return to this store EVER! If it were possible I would give a negative rating but one star is lowest possible.
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March 2021 by christina hiebert
Great service and friendly staff.
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August 2020 by Workout N Read
Edgar was professional polite and very helpful.
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April 2020 by Nicholaso T.
What can I say other than I'm very satisfied with how I was treated over at the McHenry branch. Scarlet was so very nice to me. Made me feel welcomed in the store this definitely means a lot to a lot of customers so Metro take note this is why I'm here. 5 star customer service is she gave me. I felt is as though I walked out of her store with the best product that the store carried very pleased. She helped me put a case on my phone she helped me put the screen protector on my phone and even help me link my google account she is very good worker a keeper for sure. Thank you very much Scarlett I appreciate you. See it pays to be nice . Be safe Metro and God Bless!!!
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November 2019 by Blanca Paola
Very bad service just one person front desk when they selling phones they took for ever.
