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December 2023 by Nelis A.
Such great customer service!! We had an amazing camera guy help us out when we were looking for a beginner camera today. He was very patient and knowledgeable, answered all of our questions & concerns with true answer not just upselling recommendations. His name was Connor and we will definitely be coming back to this specific location in hopes to see him again! Thank you Connor!!
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November 2023 by Susan L.
After making a purchase from the sales last night, I have had to be on the phone 3 times Less than 24 hours later to try to fix mistakes that they are making on my One order. Each time I've called to fix issues such as them telling me by text that one item is supposed to be delivered ( as I had set it up to be done when I made the purchase) but another small addition to the same order is supposed to be picked up at the store. Since I did NOT want to fight the traffic I did not want to drive 30 minutes to pick up a cord that was purchased to go along with a large appliance. After calling the first time and waiting over fifteen minutes I was able to explain to a person at the store that I didn't want to drive over for a potion of my order that I had been told were to both be delivered. The person I spoke with apologized and changed it so that both items would be delivered on the same day (the way it had already been set up to do) - so I thanked her and she apologized again for their error. I thanked her. But soon after that call was over I was notified by my financial institution that she apparently charged me again for the cord that was now supposed to be arriving the way I originally had set it up to be done. But I have already PAID for the cord. So I had to get Back on the phone and was given the option (supposedly faster) to "CHAT" with an agent. Thinking that might be less painful -I tried that route. The notification said and agent would be on shortly - over an hour and a half later someone came on line to chat but I had given up and got busy doing things and missed the chat person. So then I got on the phone again- 15 minutes later - it is NOT a person from the store who I spoke with before, it is now someone in a call center from another country - one that can not speak English very well and I could not understand what they said and they could not understand me either. So I gave up. Called AGAIN - and was transferred to a call center (AGAIN) but at least this time it was a person who I was able to communicate with. So - once again after being on hold for a Long time, I had to explain the whole thing again and this person apologized and said that the EXTRA CHARGE was being refunded - they apologized and told me that I was not the Only person who this had happened to and that others were both having orders split up and changed as well as the system charging additional when things were changed on an order - so that others were also being charged more than once. So after FOUR attempts to correct errors which were not MY mistake but Best Buy errors - it finally was corrected. But - if you buy anything from Best Buy - you need to check your orders carefully for double charges especially if THEY make any changes in your order or delivery set up. At a time when people are already busy and a lot of money is being passed over - I hope others are keeping a close eye one THEIR orders and the charges for those orders! Buyer beware (as the old saying goes). Also - other than apologizing for their repeated errors as well as the extensive Time required to correct those errors - no offers were made to compensate me for the necessity of correcting their mistakes and/or all the time it took to correct the mistake. While I am not a person who is greedy or tries to milk the system for money - it is evident by not even offering anything in apology for the inconvenience that they inflicted on paying customers - not even a $5 off coupon on your next purchase or ANYthing - that they really are Not truly sorry about what they are putting others through with the system which is not operating very well. It is not worth the hassles that I had to go through to get the dumb thing 10 or 20 dollars cheaper at Best Buy! If you can find the same item somewhere Else - even if it is just a bit More Expensive - - PAY the extra few dollars to get better service and fewer mistakes! And keep an eye on what they are DOing!
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November 2023 by Schoolyard C.
if there was a zero star I would put that but there service is terrible especially the geek squad got the membership for them to take my pc desktop for a week and then said they couldnt do anything about it have to spend more money going to someone else after they had it for a week
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October 2023 by Eddie F.
Imade a 5100.00 dollars purchase on home appliances little over a year ago.. the oven range .(L.G ) digital lights started to malfunction. Thinking that we had bought the extra warrenty on all the appliances we bought .. mind you as the sales person was telling us about the best buy customer club she never mentioned that the coverage would be charged to us on a yearly basis, not one time did she mention this .we thought like other thingswe have bought like t.v. s, .computers. that we had had puchased extra insurance for two or three years.. come to find out that we would be paying 199 .00 dollars a year .with auto billing.. so please people ask questions about services that they sell you. Make sure you under stand what you are getting . Since my credit card was compromised at least tree times this year.the card they have on file is not in effect .. so not know this and them ( best buy) not informing us that the card on file was not working .we are shit out of luck on getting our oven fixed. I feel like we were had like an old used car saleswoman. Only inform them the things you need to make the sale .and your commission.. so be on your guard . Theirs still alot of a lot associate sales persons that will smile and be nice to you as they stick it to you.. hope this helps the next costumer that goes to best buy modesto .on sisk rd.. and keep from getting screwed ..
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September 2023 by Peter G.
Geek Squad is a joke. Two weeks without refrigeration, two appointments, one canceled, the other to be told sorry, they were not authorized to do warranty repair, although Best Buy's was the original purchase vendor. Implied warranties are a sham and Geeks only wasted our time. Think twice
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August 2023 by Bonnie B.
I just need to give a shout out to Best Buy for hiring some terrific agents.We have been buying all kinds of products including electronics from there for years.We are a member of total tech so that we can have Geek Squad Tech come here and help us with our technical issues. We have been so lucky to have two especially great agents. Come here numerous times and help us out as well as a gal at the actual store. Many thanks to Carly Roman and Byrum for all the help you've given us in a positive manner. It is very obvious that you truly care and kudos to Modesto Best Buy for hiring the best people.
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June 2023 by Julia R.
Angelo helped us out with picking up a new sound bar for our TV. He was informative, and gave us direction with choosing a system to fit our needs and budget.
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January 2023 by Leah B.
My review is for Christian who is the Google Chromebook Rep. He was extremely helpful... and when I say extremely helpful, I mean it! He picked my things up when my children dropped them, helped carry my things when I had my hands full, and walked them up to the counter for me! You don't find helpful and kind like that very much any more. In addition, he was very nice to chat with and answered all my questions about laptops. He mentioned being partial to Chromebooks, obviously, but gave me what I felt was unbiased advice in regards to Chromebooks and the other laptops I was considering. Thanks Christian!
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December 2022 by Jill W.
My 5 stars is for the employee Winter. She was absolutely amazing! So smart, kind, and helpful during a very busy day!! She made my day, and answered ALL my questions! Thank YOU Winter!
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December 2022 by Tierhog S.
A reality check. Your stuff is out of stock? Order online and pickup at the store. How much storage space do you think they have? Want to know why everything is behind glass? Because animals come in every two or three days and rob the place. Want to know where security is? They fired them as a cost savings measure. Want to know where all the staff went? They've trimmed positions and reduced their hours. Want to know why the closed the Riverbank store? It underperformed. You vote for a liberal hellhole environment and are all put-out because your to ignorant to plan ahead. Order online or not at all. Vote to put felons behind bars. Use your brain!
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October 2022 by Roxanna S.
I've worked with a specific person in the large appliance department and tried to cancel a gas stove top from being delivered and wanting to replace it with a Jennair. I was transferred three times and all I wanted to do was to talk to my salesperson that I've done business through. They said they could not transfer me to the appliance department but could order the Jennair for me. Doesn't make sense to me. I wanted to make sure that Michael gets credit as I know they are on Commission. Over 30 minutes on the phone and I guess I have to drive 30 minutes to see if he's working today. They said I couldn't leave a message for him to call me. Crazy!
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October 2022 by Fredo C.
I like Best Buy but at this location the video games are never stocked. I always have to order online for store pickup and as a customer I would like to have the products stocked daily so I can enjoy my shopping rather than waiting in the parking lot waiting for my online order to be fulfilled when it's clearly in stock at the location but not on the shelves. I hope you guys see this and take action.
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October 2022 by Lisa W.
Had an EXCELLENT experience today exchanging a laptop I recently purchased that was giving us charging problems. From the greeter at the door, to the Geek Squad guy who went above and beyond (I didn't catch your name) to the dude in customer service and the guy in the Computer Department. You all worked flawlessly together as a team should. Your manager should be proud. I usually dread going in to places like this but my experience today was awesome. Also....I don't normally write reviews. So this is special.
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October 2022 by Rjc C.
I was in there Wednesday afternoon, thinking I'd be in and out. Not so.... When I was ready to pay/checkout. No one would help, no one helped for at least 10 minutes , no body at the check outs. finally one of the employees came up and asked if I'm ready.. I said I've been ready and they didn't even say sorry for taking so long. I think I'll shop at the riverbank location for now on. More employees in there than customers at this time of day, didn't matter, No one bothered to ask if I need help with anything..
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September 2022 by steven l.
It would be nice it they let everyone know they are not letting any customers in the store to shop because of remodeling.