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September 2023 by Phyllis B.
I had a wonderful experience. A friend referred me toRick who works at Macys furniture. He was so so helpful. He knew everything about the sofas I was looking at and explained the brands and quality. The fabrics all so varied and his input really helped me to understand which would work well in my living room. I highly recommend him. Although my one complaint was the store floor was very dirty where I was looking at sofas.
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March 2023 by John Jay 3000 Z.
I was told by one of the Maceys furniture associates that the item in the stock and when I paid the money they called me back after 10 days that delivery is indefinite and may be 6 months or more. then I requested cancel the order and refund, they told me it takes 2 weeks so basically they used my money for a good month to do investment. total scam! I'm very unhappy. I never recommend this business to anyone
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February 2023 by Elle D.
I purchased a leather sofa, a leather ottoman coffee table and a leather recliner from here. All were on sale for decent prices. Theresa and Rick go above and beyond to make sure you get the best deal you can get. They don't try to upsale you like Lazy Boy and other furniture stores. They are super nice and they do not pressure you to buy anything. I would give the store 5 stars but you just can't get through when you try to call the store and that is frustrating. It's the Macy's automated system so it's no fault of the employees at the store. We will continue to shop here when we need furniture.
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December 2022 by Ajshe L.
I purchased furniture from Macy's Last year on Presidents day. I waited 8 months for two cocktail tables. One table was fine the other was defective. I called on the same day and asked for an exchange. I had to wait till December for the exchange, which was today 12/13/22. This table was worse than the first one. I refused it, they called and said that they don't have anymore. Now I have to go back to the store in January to choose another one with only a 10% discount! I can't believe how they allow this defective furniture out of their warehouse. I have purchased furniture from Macy's for many years. I tried calling and now no one answers the phone!!
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December 2022 by Patricia M.
I ordered a bedframe/headboard online and realized that I had ordered the wrong one. The mattress would be delivered soon and I needed the frame to support the mattress. Within a couple of hours, I notified Macy's that I ordered the wrong one and asked them to cancel the order as I was putting in an order for the right frame. The item had not shipped and no delivery was scheduled. They refused to cancel the order. I am never doing business with this company again. I will have to pay a fee to return it after it is delivered. It's crazy that they would not honor my request to cancel it seeing that I was purchasing another one and seeing how it was not set up for delivery yet. It was ordered 10:00 at night and canceled they wouldn't cancel it 2 hours later. Bad business!
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November 2022 by Darcy V.
Friendly staff. Large showroom. Teresa was a great help as well as the rest of the staff.
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October 2022 by Jenny J.
Management needs replacing ASAP! This store needs to clean up its act. Especially in the women's department. This used to be a very nice high end store. I spent years giving them major money but now it's a pig sty. Absolutely filthy. Clothes unorganized and on the floor. The women's dressing rooms were so bad that I didn't take my shoes off. Disgusting. What? Macys can't afford janitorial services? Penny's was nice and clean. I get the feeling that this store will soon be out of business in Modesto. I have gone to Macys in Stockton and it's in way better shape. It's out of the way though since I live in Oakdale. I plan on complaining to corporate but they must know by now so I guess Macys will soon be gone from Modesto. Wouldn't it be wonderful if Dillard's came in and cleaned house and sent these employees to Walmart where thy would fit in better.
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October 2022 by Tiffany M.
Folks, I've waited over a year and finally got my couch and side chair delivered today October 2022 and I'm so flipping happy I'm in tears. Mario, sales associate, assisted me Labor Day in 2021; he's a super nice man. They anticipated a few months delay due to COVID restraints in other countries but it actually took 14 months. I got a great deal on the couch and side chair set during clearance sales at that time. Folks, when I make large purchases, I research every aspect; comfort for long sit times, will my guests like it, convenience, durability, craftsmanship, etc. I sat on so my couches in so many stores I was exhausted. I kept coming back to speak with Mario about this set. Before making my final decision, I fell asleep on the showroom couch for 2 hours while I waited for Mario while he was assisting other customers. Ha!! That's how you make the final decision. Very pleased. The leather and side stitching is really nice quality. Macy's furniture delivery staff were flipping phenomenal! The 3 ninjas moved these heavy, massive items up a flight of stairs with ease! Very respectful and courteous. Unfortunately, the couch would not fit in my building's elevator. They moved it slowly step by step up the stairs. Promote these guys they're genuine assets to the organization! I'm very pleased with everything, however, I will reach out to customer service about getting some sort of credit to my account for the wait time.
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September 2022 by Gladys E.
I went to Macy's in Vintage Faire Modesto and the cashier who assisted us is so sweet and polite. Her name is Shania and she helped us when it literally was 5 mins until closing. She didn't rush us and made our shopping ecperience a great one.
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September 2022 by John G.
We spent an hour picking out an expensive leather sofa , and an exceptional leather high back chair . The salesman had been helpful and even added levity at times when we were torn about our decisions . But once we gave him my ID to add the purchases to my Macys Amex card ,he couldn't complete the transaction on his electronic pad .he said he would go to the connected computer to put a hold on the items we wanted since none were available to deliver (out of stock) . But when I got there he had moved on to a woman who had apparently walked up and asked him to help her . He dropped our $7000 order immediately and took up her issue. I stood there waiting for him to finish or give me some idea how long that would be . He couldn't get the terminal to work so then he turned away with 'give me a minute ' and walked to the other end of the store . I was so shocked and upset. We left the store immediately, empty handed . He never turned around or came after us . Apparently customers are not the prime concern of these salespeople . Or perhaps it's just this one individual. Despicable and unacceptable in every way . Never shop Macys . I had worse trouble buying a bed at Macys Broadway plaza . Never again Macys !
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September 2022 by Friends S.
More Hilfiger than any other brand and outrageously messy. Limited sizes and options. I would not recommend shopping at this location
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August 2022 by Jojo D.
This review is simply on store browsing experience. My husband and I browsed the sofas here, but ended up not buying. It was a bit expensive when fees and delivery were added in. Staff was nice and helpful, we were assisted by Jane. She gave us all the information we needed to know.
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July 2022 by Theresa R.
I love Macy's I've shopped here as long as I can remember. But the other day I was shopping for sandals and they only had one person in shoes and they were really busy but the young lady working in the shoe department handled the busy rush so well an with such great customer service and a cool head .. employees like that is what makes me a life long customer!
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May 2022 by Denise M.
If I could give 0 stars I would. About a week ago I purchased a custom couch from Macys that would take about 20 weeks to make. The next day I found out the information the sales person gave me about shipping was incorrect and I had to spend 2 days trying to get that fixed. Then a couple days later I found out the information about how and when I would be charged was incorrect. I was charged for the entire purchase right away. It was supposed to be a deposit and a "pending" charge now and the pending charge would drop off. I was charged for the entire purchase right away. I have spent 2 days now trying to fix this issue. Half the customer service people I spoke to said yes, I was charged but there is nothing they can do about it and the other half said that I wasn't charged. My bank has assured me that I have been charged and it never came in as an "authorization" and the only way to fix it now is for Macy's to give a credit. When I was standing at the register i told the sales person that the register said it was charging and I was ignored. At this point, I don't even care if the couch is nice, it was not worth the rudeness of the customer service people and the head aches I have been through. I am sure I am not done either. This is going to be a long 20 weeks! We will never shop with them again. RUN AWAY AS FAST AS YOU CAN!!!!
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May 2022 by Steven M.
Delivery Service was the ABSOLUTE WORST EVER! They sent emails and text messages with delivery time and date. Each time no show and order showed cancelled. Went back to the store twice to try and resolve. Was allegedly handled...well today was scheduled to be delivered between 8 to 10 am...guess what...showed order cancelled. Are you .....kidding me Bottom line went back to the store this morning and nobody could give an explanation why this happened again. Oh by the way don't ever try calling cause you only get autmated run around over and over...cancelled the order..extremely frustrating...Called Living Spaces and my new recliner will be delivered TOMORROW Macy's you should be ashamed
