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January 2024 by Aram Haroutounian
We settled in Modesto 1977. Cruse Lucas over these decades has been outstanding and exemplary of what a honest knowledgeable professional and compassionate business serving our community over half a Century. That in itself speaks volumes of the integrity of all at Cruse Lucas.Now we are blessed with second ànd third generation of those Family continuing the values that has sustained that establishment for all these decades and many more to come.Thank you.
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January 2024 by alice boring
Kruse Lucas is a place that I can trust to repair my car. They did great work on my Volvo. Thank you to all who worked on my car.
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January 2024 by Ken Rattenne
I took my 2002 Toyota Tacoma into K-L on a Monday to have them address pulling to the left when braking. I also asked them to check my steering as it felt 'squirrely. They had my truck for a week (which is why they get 4 stars and not 5). Bottom line is all issues were addressed and my 253,000-plus mile truck now drives like new. The staff are friendly and kept me in the loop at all times.
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January 2024 by Marisol Garcia
I brought my 2005 Audi A4 here. The staff was so friendly, informative and respectful. I was able to get an appointment very quickly. They were honest and upfront about the car and costs to fix it. I had been having issues with the car but was able to get an answer on it quickly because of them. I was also having a rough time and they helped me out which I am so grateful for. They reminded me that good people still exist and you will find them here at Kruse Lucas Imports.
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January 2024 by Jingo Adams
Happy New YearKruse Lucas Imports.Thank you for the good work your repair shop did on my son's BMW Z3. It runs great now. And it passed smog. You will be getting my business again real soon. ?
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January 2024 by Glenn Spyksma
Took my Porsche in for oil change. Work was completed on time. Found an issue with timing cover and repair that also. Solid work, timely and friendly.
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December 2023 by Joe Ramirez
Tam and Tab are the best! I had a hard time finding a reliable place to take my Lamborghini Gallardo and came across Kruse Imports and decided to give them a try. I am so! Happy I did. They are so friendly and helpful. I will be a returning customer. Side note, the shop mechanics answered all my question and concerns. I really appreciate that ?
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December 2023 by Mary Dutra
I highly recommend Kruse Lucas. I am a first time customer and will be a repeat customer. Loved the friendly and honest service. Even called on Monday morning to check on the the car.
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September 2023 by Jasmeen T.
EVIDENCE ATTACHEDI would like to start off by saying how hurt and disrespected I have felt by not just Kruse Lucas as a whole but mainly by Tabitha (aka tabby). Tabby is the front desk receptionist who I have been seeing for the past 2 years for my oil changes on my Alfa Romeo. I am going to be completely transparent because I am not lying on this review and I will attach proof to prove so. I went in for an oil change and was told that my water pump was leaking. Me being someone that knows the bare minimum about cars, I informed the men in my life about this. (And this is important because me being a female, tabby was convinced she could fool me with her nasty tactics due to my lack of knowledge on such topics). I was quoted nearly $2500 for the job which was fine because I have warranty that covers EVERYTHING (parts and labor). Tabby gives me a call to tell me that I would have to pay the difference which was going to be around $700 because she stated that "warranty does not want to pay for the parts in full and they do not want to cover the Freon" This was a bit confusing so we contacted warranty ourselves. She also stated that the parts are back ordered by 2-3 months and that we would have to leave my car there. I asked her to email me the invoice that Alfa Romeo sent her just because I wanted to personally compare the two invoices and she states "I cannot send that because that is an in house invoice". Suspicious right? When we went back to pick up my car because we had decided that we did not want to fix the water pump just yet, Tabby says "oh so you guys are picking up your car after all... well Goodluck finding a place that will do it for cheaper" when not once had we been been rude to her in ANY way. Obviously she was mad and hurt that she lost out on extra money that should have not been there to begin with. Come to find out she up upchraging parts, labor, and everything else. We ended up finding another shop that got the part in 2-3 days and had my car ready for me today. She was also very rude when I had to call her again and ask her to cancel her claim with my warranty that way the new shop could put in a claim and she responded with "well to be honest I've already wasted time with your warranty so It will be a waste of time for me". And even after that I still stayed respectful and told her to do it within the next two days because I need it done. And what did I have to pay with this new shop? Only about $125 which was my deductible. So Tabby, if you're reading this review, please explain to me how we go from $700 to $125? And thanks for your Goodluck, worked out in my favor. Do better.
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September 2023 by Kevin B
Customer for life. You will never find a more honest auto repair shop.
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September 2023 by Chris Hewitt
I want to give my utmost thanks Kruse Lucas Imports. I took my 1999 Porsche 911 to them after another nearby Porsche mechanic FUBAR'd my car after having it for two months. Chris and Tam at Kruse took care of me right away. They showed empathy for my situation and made me feel comfortable from the start. They and their staff are the epitome of professionalism in the industry, and that is apparent by the number of Porsche and others imports they had in the shop. Kruse Lucas can be trusted and counted on to take care of you and your vehicles. Thank you, Chris and Tam from the bottom of my heart!! There now is no other Porsche indy shop or dealership that I will trust with my "baby". C. Hewitt, Sonora, CAServices: Steering & suspension repair
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September 2023 by Rita Irmini
There isn’t enough space to convey my appreciation for this outstanding business! To Chris (owner) and your amazing staff, thank you so much for taking care of this nearly stranded out of towner and assuring my safe trip home. I was befriended from hello, made to feel important and my car issue was diagnosed and ready to roll in short order. Modesto: how lucky you are to have this business in your town. Kruse Lucas is what customer service is all about. And they know their stuff. Many thanks!!!!Service: Auto engine diagnostic
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August 2023 by Ann Zepeda
I took my Porsche Cayenne down to schedule an appointment to install my front license plate , CHP pulled me over for not having it on so I was anxious about getting it done soon. I was so excited when I arrived to schedule the service when they offered to install it right then!! It was so nice not to have to come back again. I appreciate them fitting me in! I am so grateful !! They have always been kind and courteous when I have been there for other services on our vehicles, they are amazing!!!
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August 2023 by Grandma Judy
My Grand daughter drove my classic 1989 vehicle from Modesto to Seattle and I had major concerns that the vehicle could make the journey. Grandma angst! Kruse Lucas checked every part of the car making it journey worthy and even suggested going to another place for a few other checks for driving that length over high hills and hot terrain. She made it just fine with the SL and I am very thankful for the Kruse Lucas careful check of each part of the car. Thank you Kruse Lucas!
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August 2023 by George
Honest shop with integrity. It's not the fastest shop, but it's definitely worth the wait if you want the job done right. Excellent customer service, and their pricing is fair. I've been bringing them my Mercedes C63 AMG, my son brings them his Mini Cooper, and my uncle brings them his BMW suv.
