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August 2023 by Parpar M.
This review is for Diana who worked with us to get an amazing price on the floors we wanted which are top quality Monarch engineered hardwood floors. Made in California and known to be of the highest possible quality. Resist the urge to go to floor places that seem cheaper but give no customer service and don't work with you on price.Thank you Diana i will recommend you to all of our friends/real estate agents in California.
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July 2023 by Hortensia A.
Me and my sister walked in, stayed looking to purchase carpet..never were we acknowledged, one young man ask, as we were leaving if we found what we were looking for...my sister told him, no thank you , we will take our business elsewhere. We will never shop or refer anyone to this business
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June 2023 by John M.
While the store is nice and has the most to choose from the customer service at the store was mediocre at best. They're entirely too concerned with who should be talking to who and what desk you should sit at which I assume can only be because of commission work. After the install, they forgot to collect payment and followed up with two phone messages. After my wife and I called no less than a combined 5 times to make payment (calls went unanswered) we stopped trying to run them down. Well, they sent a certified demand for payment which is comical because we had been trying to pay them for weeks. I would suggest they reexamine their policies and procedures before that ridiculous step which sealed their fate for this review.
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May 2023 by Mav R.
I'm giving this location three stars based on their large selection. They lose two stars based on customer service. This location is fairly large and there is a lot to choose from between flooring, cabinets & countertops. If you are in the market for remodeling, chances are you will find something you like here. For the bad: When we walked into the store, the gentleman behind the counter did not acknowledge us at all. Lucky for us, we were just looking at their flooring options and did not specifically need help at the time. however, a simple hi would have professional. We were in the store for a total of about 30 minutes. There was one other time an employee walked past us and did not acknowledge us to inquire if we needed assistance. We ended up not finding the specific floor tile we wanted. As we walked past the sales counter on the way out we were not acknowledged again. Bottom line: If you need help, you will need to go look for it.
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February 2023 by J G.
Installation turned out great but the salesman Jim prichard is a snake and a liar. Waited until after the job was complete to try and over charge for labor. Also tried to overcharge the flooring. Although the crew did a great job, they took 3 hour lunches and breaks every 30 minutes. A job that should have taken 4 days took 11 days. I would not recommend the lying snake Jim or flooring liquidators. This clown likes to try and take advantage of people.
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November 2022 by Dan K.
I don't often do critical reviews, but the way Flooring Liquidators handled my issue just angers me. My wife and I selected a high-end LVP Laminate floor plank with an attached rubber underlayment from Flooring Liquidators and were told we did not need an underlayment, even on our concrete slab. The Floor was installed, and it sounded and felt cheap and made a "ponk ponk ponk" sound as you walk across it.This is not something I am wanted to live with, so I talked to our rep who then talked to the Flooring Liquidators owner about the problem. He told me they would stand behind their product by providing replacement planks if needed and a quality cork underlayment, and I agreed to pay the re-installation fee which was the bulk of the cost. Instead of a cork underlayment as we discussed, they provided a cheaper underlayment they stocked and said would work. It improved the issue somewhat, but not much.My wife and I are so disappointed with the floor that we will likely re-install with a quality cork underlayment, or completely replace the floor at some point.Three stars instead of one because the staircase, upstairs laminate, and carpet are terrific.
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December 2021 by Jim Tillman
Lots of choices friendly staff
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November 2021 by Google user
Lots of choices friendly staff
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October 2021 by Christina R.
Went to the Flooring Liquidators on Mariposa a couple months ago and was very impressed by Daniel's customer service. He went above and beyond to help us pick out a remanent that was perfect for our home. He even helped us load and secure it in our truck. We will definitely be back to this location because of the friendly customer service Daniel provided.
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September 2021 by Mrs S.
I walked around for 30 minutes trying to figure out where the type of floor I want was located in their store. There were salesmen helping others, and some behind the counter just staring at me. I finally got the hint and went to the counter asking for help. They looked at eachother and one came to help. He did not introduce himself or ask for my name. He did give me some info rushing around the floor then back quickly behind the counter when the pizza showed up. I went back to the counter to finish asking my questions about installation etc. I found a couple samples but the ones I was most interested in we not stocked.Sure some prices are cheaper. But the service is the attitude that they dont care if they get your business. I went elsewhere and purchased flooring for my whole house. I suggest you do the same.
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May 2021 by Eric B.
Two parts to my review:Flooring was awesome, came in and talked with Jeff. He was straight to the point and I didn't feel like I was being sold. Bought my flooring and he lined me up with installers " Big H flooring (which I highly recommend)".Counter tops is were it went sour, sent out Brandon which I am told is the only counter salesman. He came out on a Friday to take measurements, told us we would have the quote before the end of the day. The next Wednesday still no quote, called left him a message got the quote the next day. Talked it over and decided to go ahead with them, so we called same day and left a message with no response. Called again Monday no response all week. Called and spoke with the manager the next Monday, asked if we could work with someone else since he wasn't interested in our business (nope have to deal with him). After calling the manager Brandon sent our contract over the next day, 2k over quoted price! At that point we were done. Went to stone crafters saved money and treated like they wanted our business!
