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October 2023 by Bryan Cordero
Friendly helpful staff not following you around like a car salesman.There when you need them great showroom.
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June 2023 by Jo
Paul was super helpful and extremely nice . We needed a side chair and he found one very quickly. We are going back for some new couches soon. Ask for Paul !!
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March 2023 by Serena Essa
The manager is rude, sold a broken table with nothing short of cracks, scratches, and screws appearing from below. I called on behalf of a relative, and not once did he offer one alternative other than calling them old and asking them to return the table if they weren’t happy. Shame on him and this store for having a manager as disgraceful as him.
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November 2022 by Joel M.
Good choice of furniture at reasonable prices. But their customer service is mediocre. I came to pick up a furniture item and only 1 person was there to load the furniture into my car. You’d think they have a minimum of two people. So I had to help the guy. So this tells me once they make the sale, they really don’t care.
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September 2022 by Sophia M.
I came into this furniture store in hopes of finding a comfortable chair addition for my room. yet when i walk in around 1:30 on sept.10 these 3 employees did not greet us, ignored us and were constantly asking us if we needed anything. + their furniture was tacky! so never come here if you don't wanna wait ur time
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July 2022 by Sabrina H.
The worst place to get furniture I didn't even receive what I purchased at delivery and they wanted me to pay extra for there mistake :/ Will never go back.
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January 2022 by Flash A.
Sales girl was pretty useless, but I still bought couch and coffee table, on the day my couch came in they called to schedule the delivery but said they didn't have my coffee table anymore, the one I already paid for, then told me I should have got it earlier instead of waiting for it to get delivered along with my couch, they tried to show me some other garbage coffee tables but I just wanted my money back, never shopping there again!!!
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November 2021 by L G.
So Rude! The minute we walked in the door! Will not make that mistake again! There are too many furniture stores in Modesto to put up with that!
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June 2021 by Mary E.
I am very dissatisfied with the service. I bought a chair for my dad for his birthday. I live out of state and after trying to order online, I ended up calling and ordering over the phone because the website would not let me do store pickup. The man who helped me, Henry, was very friendly, but after I submitted my payment and he sent me a copy of the invoice, I recieved a call back stating that due to store policy, they could not accept my over the phone payment and would have to refund me the money. I then had to have my uncle, who was picking up for me, pay for the full cost of the chair instore, and I will now have to pay him back for the cost. It wouldn't have been a big deal if I had been told about this store policy BEFORE they charged my card. I find it unprofessional and odd that they were able to submit my payment info and it go through, just to refund my money. I won't be shopping with this company again.
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April 2021 by Claire J.
I just bought a couch and two recliners. One of the recliners wouldn't close correctly and leans to one side when you try to recline. I called Henry and told him the issue. He asked for my invoice number and said he would call me back. I waited 5 days, no phone call. I called Henry back and said I called 5 days ago. He said I don't know why I didn't call you. What is the invoice number. I gave it to him again. He said I will have to call and talk to them ( I'm assuming he means the distributor) I'll call you back next Wednesday. I said I just want a refund at this point. He said I have to call back on Monday to talk to the woman who sold it to me. Not sure why the wait when her days off are Wednesday and Thursday. Also strange that he's the boss but I need to talk to her. Long story short, if you have an issue you get the run around. Don't buy from here. Worst customer service!!!
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April 2021 by Y L.
Big THANK YOU to HENRY. We walked out with the sectional couch we wanted, color, size & model. We cannot wait to get it. Price was very reasonable since we had given a quote somewhere else for 1,000 more. Thank you thank you thaank you! Will update once we get it!
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April 2021 by KingAndrade91
I have bought 3 pieces of furniture for cheap here. They are very friendly and they will even deliver
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March 2021 by Lisa Clark
Purely a customer service review (haven't received furniture)Rep was friendly and helpful. Told us we would get a call within 2 weeks to schedule delivery. Almost 3 weeks later we have called to get an update. They couldn't find our invoice, then had the wrong items on the invoice. Now we've told it will be another 3 weeks before we'll get called to schedule delivery.
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March 2021 by Blanca Tatarakis
Great prices and wide selection of products. Outstanding customer service! Was greeted and taken care of right away :)
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March 2021 by D West
purchased a couch there , within 2 months they had to replace it. 1 year later the fabric is falling off and the recliner mech is broke. last couch we owned was 9 years old, worked great. it was an ashley brand
