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November 2024 by Carl Stice
Excellent communication with Matias and the installers were great. Great price on refrigerator too!
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November 2024 by Tammie Joyia
Loved our experience buying my new refrigerator from direct appliance! Our sales woman Jeanette was knowledgeable, friendly, and a delight to work with we can’t wait to shop there again!!
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October 2024 by Deena Pickering
Excellent service
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October 2024 by veronica hernandez
Had a refrigerator delivered, they were fast and friendly, thank you
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October 2024 by Good Citizen Ryan
Contacted Direct Appliance to purchase a Speed Queen washing machine. As this machine is expensive (but totally worth it), I had quite a few questions. Every time I called, Direct Appliance Staff answered all my questions. I finally got to the Modesto store and met with Dwayne. He was very polite and professional. He listened to all my concerns and answered every question. Never once placing any pressure on me to purchase. Thank you Dwayne! I ended up purchasing the Speed Queen TR7 washing machine and could not be happier. The TR7 puts the word "MACHINE" in washing machine. Clothes way cleaner than they everwere in my Samsung washer, Also, zero "out of balance" issues and clothes almost spin themselves dry! Thank you Dwayne and all the staff at Direct Appliance!
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September 2024 by Lana Roderick
I learned of Direct Appliance through the previous owner of a house we recently bought. I contacted them about having some matching cabinets made. Mind you they are in Modesto and I am in the Bay Area and they had done the job some 8 years ago. It all started with Darci who walked me through the process step by step, and initially getting approval from Sam. They gave me a quote and when I was ready I worked with Darci via phone and email and text to send pictures and measurements. Then Jeremiah, the cabinet maker, double checked my measurements with pictures, walking me through again, step by step. By the time the cabinets arrived I felt like we were old friends and they matched and fit perfectly. This group of people are wonderful to work with! They know what they are doing and are both pleasant and professional, not to mention reasonable. I wish I needed more cabinets just to work with them again. You won't be disappointed.
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August 2024 by Maria Coraci
Unfortunately, at the last minute I had to cancel my service call. When my appointment was made i spoke to Whirlpool as my washer is still under warranty. Whirlpool set it up directly with Dirct Appliance. All I received was a text measage specifying when my appointment was. When I called the gal who answered said I can pay $40 for canceling or be placed on the no service list going forward. I was not going to pay. I told her I was not aware of this policy. It was not communicated as all i received was a text from them. I asked her why should the client be punished when there was nothing verbally or in writing communicated. She was rude and ended up hanging up on me. AND she Susie is an owner!!!! If you need service BEWARE!!!
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June 2024 by Ann Rosasco
Direct Appliance delivered my GE Cafe Fridge 6/5/24. The guys were very professional, nice, and did a great job. It wasn’t an easy delivery either because of the size of the fridge and the space it went into but they took their time and were extremely careful! I’m very happy and I love my new fridge! Also RJ their salesman who sold us the fridge was great! He’s also another extremely nice person. My happiness was very important to all of them. ! I’ll continue buying all my appliance from them.
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June 2024 by Darci Hock
Awesome store
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June 2024 by theresa page
Friendly
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June 2024 by Monchy'z Castillo
Excellent customer service and product!!
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March 2024 by Diana Ocampo
Susie has always been consistent in being knowledgeable , helpful, giving outstanding customer service!
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March 2024 by Hangemhigh Ok
Direct appliance service was great!!!fast response!great repair price(cheaper to repair than to buy new)the repair man even had the part on his truck!!my refrigerator is working again!!thank you again!and of course thank you Susie (the call taker)for getting the guy out here fast!!!!
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February 2024 by Heather W.
I worked With Brandon Today And He was Awesome! We went in to buy a new dryer and gave us an amazing Deal but when we got home we realized we needed an electric dryer and not A Gas one so I called Brandon And he was able to exchange it out At no extra Cost I Definitely recommend them and will Be Back For All Our Appliances Needs(
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January 2024 by Cyndi Virtue
The delivery guys were very patient with all the appliances they had to deliver. And then when there was a problem with the cooktop, they didn’t act disgruntled. It was a pleasure working with them.
