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January 2024 by Elizabeth S
Was on hold for over an hour! It hung up on me several times, a staff did answer (after calling the front desk) but put me back on hold before I could even speak, the staff that assisted me had a bad attitude, and interrupted me when I would speak. He also SLAMMED the phone when he hung up. My Prescription was denied due to last name change. They never called to talk to me about it. They never informed me of anything. They made it seem like it was on the doctors half because they never sent the prescription because they just didn't want to make the call. The staff also IGNORES the calls when customer's call. They almost always have a bad attitude for absolutely no reason, being short staffed is NOT a reason to take it out on customers. However, the front desk is helpful.
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December 2023 by Maureen D.
Last year I wrote a warning about the CVS on McHenry and I want to remind people again this year about the scam that they ran out of their store. I bought a Home Depot card from them for my mom. When she tried to use it there was no money on it. I took the card to Home Depot thinking she might have become confused but they also said it showed a zero balance. I went to the store but of course they couldn't help me. I contacted the main office and after multiple calls and request for my receipt I finally manage to get one. I went back to the Home Depot and they ran the card again. As I walked away the woman called me back and asked if I had the receipt which I did. She checked the number on the back of the card against the receipt and the numbers didn't match. She said this happens all the time because people don't check to make sure the card hasn't been switched. She suggested that if you buy a card buy it from the store itself. Since we buy Amazon cards I have learned not to leave the counter until I make sure the card and receipt match. It gets busy and many times there is a line but you have to take the time to insure the card you bought is the one you are receiving. I would avoid the CVS stores when you are buying your gift cards but no matter where you buy them remember Buyer Beware!
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November 2023 by Zohan Zohan
I went there on Monday 10:56pm, feeling very sick, the pharmacist name was Jeff, very rude very racist, unprofessional shouldn’t work at a pharmacy. I asked about medication, he told me to read the directions and closed the window.
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November 2023 by Alisha Rodriguez
They don't accept Indian health insurance so we had to pay with cash. We didn't have enough money so we told her to take one prescription and she proceeded to tell us it will be the same price. So your charging us for two prescriptions and giving us one. Then you proceed to be rude and say that's what you get for not having insurance. We have insurance you won't expect. Keep scamming your customers.
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September 2023 by David N.
I didn't think it would be possible, but this establishment is worse than Walgreens. I really hate being lied to, and that's exactly what happened just now. I get a text 2 days ago informing me that my meds are ready for pickup. I verify this online. I wait in drive thru for over an hour, only to be told brusquely that the meds went back to the shelf because 2 weeks had passed! I still have another day's worth of meds! It could not have been 2 weeks. I check online, and they have covered their tracks and deleted the order status that shows that they are lying to me. I have the texts on my phone. CVS sucks, and I'm going back to Walgreens.
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July 2023 by sheila moradi
I have been with CVS for so many years filling lots of prescription there's. 2 of my prescriptions were filled at in Turlock for years. But a flotter kick me out, because I wasn't from Turlock however my primary doctor is. Now this Pharmacy here where all my prescriptions are filled are not feeling my prescription that I need. They are bundling me up to my face as an addict as a criminal they put me on a red flag they said that I'm a hopper with their own Pharmacy I don't understand what their issue is. They have made multiple excuses instead of the doing their job and just feeling a medication they are diagnosing me, and that is not their job, they have embarrassed me and broke the HIPA law in front of other patients that are standing in line there's so much more that has occurred with this CVS it's unbelievablyThe floater in Turlock embarrassed me as well do not come to to this Pharmacy. I have had multiple surgeries and I suffer from epilepsy that's the least to say.
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July 2023 by Carlos R.
I can't believe that this type of service is acceptable to anyone. This pharmacy is just an incredibly poor excuse of an establishment. The pharmacy staff is rude, they seem understaffed and seem to get off by treating people who are truly in need as if they are degenerates. You are not there to question why someone is prescribed their medications. You're there to fulfill the scripts and provide consult to ensure people are educated on how to properly administer their medications. This pharmacy is withholding meds and prioritizing drugs as they see fit. Being without medications that affect someone's quality of life for over a month after the refill date is disgusting. To anyone looking for a pharmacy, you're definitely better off going to any place other than CVS. If you're that desperate and decide to or keep coming here then make sure it's for something simple. I wish you luck.
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June 2023 by Jonathan Raithel
I had a haircut scheduled elsewhere in the shopping center and had a 15 minute wait, so I came in here to kill some time. So I was wandering around the store looking around, and one of the employees acted like I was a shoplifter and started treating me like such. She did not accuse me, but she made it very clear what she was thinking. I will think twice about coming here again.
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June 2023 by Alex Lindsey
I had prescriptions from the hospital that I needed, and I guess they did not receive my insurance information. Instead of calling and asking, they simply let me go without.
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May 2023 by Chris H.
I was in a bad accident that left me with two huge scars on my head and screwed up my neck. 37 staples in my head and 17 stitches in my face. I have been prescribed pain meds cause I can barely walk without them. There are a couple people that work in this pharmacy that are so rude and disgusting and they think there god holding a prescription that my doctor prescribed me over my head.you call in with a simple question about what day your prescription will be ready and they are completly rude and just hang up on you. If I could go somewhere else I would but I'm stuck at this pharmacy because this war on pills has put my life at there mercy. They think they know better then my doctor who went to school for ten years to be a doctor it's disgusting. They told me in front of a lot of customers that I shouldn't be taking this medication. So loud everyone was looking at me and I was completely embarrassed. What happened to my right to privacy? This is just some of what I've had to put up with since I was forced to go to this pharmacy. Don't go here if you value your self respect cause they don't value it and will treat you like a drug addict.
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May 2023 by Bryan M.
This pharmacy used to be sooo good but in the last couple of years has just turned to crap. The worst part is they could care less. People are rude and it takes forever to get your prescriptions. I literally just waited one hour in the drive through and then it was closed and we were all asked to come inside
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May 2023 by Keith L.
The customer service in the back at the pharmacy is horrible!!! I went for covid shot and the woman that checked me in never told the pharmacist I was there and waited 25mins. When I went to retrieve my vaccine card because when I checked in she took it. They said sorry sir but never offended to give me my vaccine. This CVS is near my home but I'll be going elsewhere.
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April 2023 by Craig Davis
I don’t no what was her name in drive through between 4 to 6pm with her dirty makeup hold the line for 1 hour and she was busy on his own stuffs selfish @CVS Hire a professional stuff I don’t wanna come i want to change my pharmacy soon
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April 2023 by Lisa C.
Pharmacy does not answer the phone, on hold over 30 minutes, had to drive into store to refill a prescription.
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March 2023 by Ann Marie
Pharmacy usually has really rude guys working who just hang up on you in the middle of your sentences. I have had great experiences with the female staff though.
