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March 2024 by Debbie M.
have called and left a couple of messages, emailed in regards to a trip we would like to take. was not sure of all details was hoping Theresa Couto could answer and help us. had 2 response from her and nothing. not sure why she's there or maybe she only wants clients who know exactly what they want.
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March 2024 by Diane D.
Nice people and have been with AAA for over 40 years and the road side service is the best.
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February 2024 by Ed S.
Never was told that I need to have water in my above ground pool which is a $400 pool from Costco small pool but they need you to have pump in it year-round and have water in it round. They just canceled my homeowners insurance. I just signed up with them couple of weeks ago. Now I have to go look for other home insurance.This is bad business these people are crooks they don't tell you nothing when you are signing up with them and giving them all the money. I would stay away from this insurance company. Look at all their other reviews they are correct one star they are crooks and misinform you.
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January 2024 by Mike S.
Worst travel agent ever do not spend your money with Teresa. I've been calling this lady for the last month. She won't return my calls. I go into the office. They say she only sees people by appointment but won't call me back. After my To previous bad experiences with her. I decided to give her another shot anyways. Those first 2 experiences were I scheduled a trip to Jamaica right before the pandemic. The pandemic canceled my trip and they didn't want to give me my money back for the room. Just for the fight. I literally had to go through my credit card company and dispute the charges. Then last year I decided I was gonna try to go to Jamaica again. Same thing she will not return my calls no matter how many Messages I leave. Don't waste your time. Spend your money elsewhere.
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November 2023 by Matt M.
They remodeled the lobby since the last time I was there and I was impressed. You used to wait standing in a line for DMV services and now there are chairs, tables, and a restroom. What an improvement over the previous lobby. The member queue screens let you know when it's your turn.
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August 2023 by Ron M.
AAA is known for their professional services and competitive prices. My grandson ran my truck battery down. One month after getting out of Rehab I needed my truck and the battery was down. AAA sent a tow truck out to charge the battery, quick job and no charge. It made my day after a couple of months in the hospital.
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July 2023 by Joanne R.
The staff there are very friendly and fast service thank you The place is very clean. We didn't wait long before we got helped thank you AAA!
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July 2023 by Jaz M.
Our agent quit and they won't assign us anyone new until our renewal comes up! Such B.S.! Not our fault the agent left and now we are stuck having to call and talk to random people until we get a solution! They should reassign us to someone else or at least notify us that our long time agent left!! Only finding out because we no longer are getting responses to our many messages!!
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June 2023 by Jordan M.
Always Quick DMV service and they have a few people always working at once, which when I had to change my plates from a truck to a car, when the first person didn't know how she asked for helped and got it fixed
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January 2023 by Kimberly H.
You are all doing an outstanding job...! In and out of there in less than 5-10 minutes, without any appointment... Staff is friendly and knowledgeable....
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December 2022 by Keith A.
I've used this place for years usually just to get my sticker for the registration. That always goes smoothly. However , today I decided to get my international drivers permit. It went so smoothly and I didn't have to wait in line . Always my preferred way for dmv dmv, and for all the other services they offer.
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December 2022 by Jazmin P.
I visited this branch yesterday looking to add a vehicle to my existing policy. I was greeted cheerfully by Mr. Vargas, and as we made small talk everything seemed fine. He gave me a business card which he set on desk. Things started going south when he realized I was not a new member. I do not have a great driving record and he made sure I was aware of it. He proceeded to make comments on how insurance for my vehicle was going to be out the roof. Gave me 2 quotes I asked if could have them print out in which he said to just take a pic of monitor. He quickly told me I should shop around with other company's that I would get a better quote. He was dismissive and unprofessional. As we ended the conversation he took back his business card and said I would not need it since I already had an agent in my profile. I was in shock and walked out confused. After years of being a loyal customer I'm looking into taking my business elsewhere.
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December 2022 by Nina H.
Friday I went to the AAA office in Modesto to renew my vehicle registration. In addition to that task, I also had to remove a name both from the registration and from the vehicle ownership. I was fairly certain that provided with the proper paperwork, AAA could perform tasks one and two; but I was extremely and favorably surprised to learn they could also assist with task three. I left the office after a 5 minute wait and perhaps10 minutes of business transactions with a friendly, courteous, and helpful employee, and with all three tasks accomplished.
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November 2022 by Janet M.
Bad experience with AAA roadside assistance whatever you do don't purchase it it's way too expensive and they don't help you they leave you hanging. We were stranded in a parking lot at the Wyndham hotel in San Jose California when we came back from a trip;to get back to Modesto our tires on the left side of the car were slashed. Both my husband and my son-in-law called AAA for help and could not get any help. They said we were too far to get home they couldn't take us in their flatbed. We had too many people in our party there was four of us; my son-in-law also got a case #. The whole experience cost us over $1000 to get home . We had to pay for a flatbed truck we had to buy used tires we had to buy new tires after I got home and no assistance roadside assistance. My husband called them the next morning and he told them to cancel our roadside assistance. because of what happened to us they didn't even want to know why he was canceling it they just said OK. I did a follow up with AAA roadside assistance and told them what happened and they said they check into it. After three weeks of waiting for a response I was called by AAA roadside assistance of Modesto and they said oh we have good news we're going to reinstate your cards and pay for it for a full year. I said well what about all the costs incurred because you're not helping us they said I'm sorry you'll have to take care of that yourself. I was contacted from some lady called Melissa at AAA just yesterday and told me to email her my phone number in case number and she never called me back either. They write this on my review so people can see it like they're going to help me and they don't call us back they're liars.
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October 2022 by Pat M.
After waiting 90 minutes with 2 updates on aaa coming to my location I received a phone call that battery services in my area were not available. Nice going aaa. You could have told me that when I first called.