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January 2024 by Jose Hernandez
Visited Commercial. Good service and knowledgeable staff.
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December 2023 by Aaron Strait
Friendly, helpful, informative, guy spent time to actually listen to me, and then provided valuable insight. Excelsior ?
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September 2023 by Ruben Salomon
Staff took care of me fast in & out thankz
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August 2023 by Araceli Chit Penalosa Mercado
This store is amazingly organized and people are so professional and helpful !
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June 2023 by A Soja
On 6/21/2023, customer service was absolutely terrible. Employees could care less if you’re standing at the counter. Three walked by multiple times and did not even ask if they could help. Had to ask if someone would help me. Told them what was needed, provided year/ make/ model of vehicle but still received the wrong parts. Heard employees complaining about another customer that was “harassing” them and also heard the way one of the employees had spoke to the customer on the phone, it was very rude and a disrespectful way to handle a customer that had already been upset. It was probably for a similar reason that I am writing this review. A general manager should really step in and review (3) out of the(4) employees that worked on this day.
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June 2023 by Domingo Vasquez
Bosses car started running sluggish. We stopped there and grabbed what his VW car needed for a Tune - up. Stopped at my house. Used my tools and we were on the road in 15min. Car just needed AutoZone and a Lil TLC.
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June 2023 by Adam DeBlasio
We all know that Autozone carries just the basics at best. The same could be said for O'Reilly. It’s all the same stuff with just slightly different names and packaging. Regardless of which place I'm going to, I affectionately say that I'm going to "O'zone's". No matter what it is that I need, I always have to order it. I own a Toyota not a Ferrari, why is it impossible to have a part in stock? I understand that space is limited but, I think that they could probably clear out the dusty floor Matt's and tools. That would free up some space. But that's just me thinking. But, there really isn't anywhere else to go so, it is what it is. I do really appreciate that there is an Autozone open until midnight here in town. That, in of itself has saved my butt a few times. And that's why I'm giving it 4 stars.
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June 2023 by Danielle Hinkle
I have to give a big shout out to Leonardo at Auto Zone on McHenry! Arrived with a completely dead car battery. Leonardo was incredibly helpful to assist me with a new one including installing it for me!! Super helpful. Thank you Leonardo and Auto Zone!!
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May 2023 by Amy Trost
We called around looking for a specific part for our pickup and this was the only place in the area that had one. We had a lifetime guarantee on the last one we bought and they had this info on their computer, so we didn't have to pay anything. The men who helped us were nice and did their job. We were in and out and on our way.
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May 2023 by Everardo Ramirez Jr
Went to do exchanges, refunds and purchases for water pump and tools, alternator and camshaft belt. Pretty much confusingly moment but not for Anthony. This young guy really knows his mechanical skills. Don't let his age fool you. I can't remember when I had someone that actually knows what they are talking about. I got what I needed and recommendation on saving money ?.
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May 2023 by sheila moradi
I can't begin to thank the young man named Anthony, long story short, my car wasn't passing smog it had a great deal of issues he directed me , to everything possible I needed to have done and where I need to go it was a great deal of help, I have never had such great experience everywhere and anywhere I've ever gone thank you AutoZone for hiring such great customer service before I have gone other places where they have been passive but not at AutoZone here with Anthony thank you so much
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May 2023 by Frank Guerra
They didn't have the part I was looking for and said that I couldn't even order the part, which is the craziest thing I've ever heard. If they don't have a part in stock, you should be able to order it.
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May 2023 by Katharine A.
Clerk was friendly and answered all of my questions with patience. The store was well maintained and clean. I would return for parts, even if their warranty periods are less than they used to be for some Duralast products.
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January 2023 by Amber McElroy
Nice guys! Helped put wipers on in rain and another time ran free check engine light testPrinted what part I needed to buy too!
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January 2023 by Mike Pacheco
Gotta say the gentleman was knowledgeable. Place was clean and had what I needed. Line was long but moved at a steady pace.
