-
February 2024 by Edgar Valencia
Horrible customer service at the Sisk store in Modesto!!! We had to drive to a second store to receive help.
-
January 2024 by John M.
I recently signed up with A.T&T and my service has been shut off twice and my bill is'nt even due yet. I personally had to go into the A.T&T store 2 times over the same crap. Yet not even 24 hours later my phone Is no longer working again. I am going back to Verison, simply because I never had a problem with them for the 20 years me and my ex-wife had them. Very Un-happy A.T.&T Customer. You lost my business and interest in your products.
-
January 2024 by Tasty T.
Great customer services, everyone friendly and ready to help each guest walked in the door
-
November 2023 by Jim Pappas
I walked into the Modesto store on Sisk Avenue about 2 or 3 months ago to see what kinds of alternatives AT&T Mobile offered to my existing service.I was told about the availability of an unlimited talk, text, and data plan for all 4 of my lines that would equal $140 to $150 per month.I also had just had home internet installed from AT&T.I was then asked by one of the store managers if I owned a business and I replied that I did in fact own a small home-based business.She replied that I could have a plan with the same price, roughly, if I signed up for a business plan, but I would have more hotspot bandwidth. I confirmed that by "same price", we were talking about a price of around $150 per month. She replied, "yes".I went back a few days later and signed up. I was told that there would be some additional fees, but those fees would be offset by discounts so that, in the end, I would receive the quoted rate of around $150. Now, in my mind, "around $150" might mean anywhere between $145 and $155, which would include the additional fees and taxes (the additional fees were always included in my restatement of the final price estimate and their subsequent confirmations).Shortly after signing up, I started getting fee notices of much higher amounts.I was concerned about this issue so I walked into the same store to confirm that I would end of receiving my quoted price.I was assured by another manager and another sales person, the sales person who I actually met first during my original visit, that I should not worry because, in the end, when all credits and discounts were applied, I would be charged my quoted price of around $150.Please bear in mind that at all times, I would restate the $150 price and they would agree that I was correct in that I would receive this price in the end. This representation was made by two different managers and two different sales people.In the end, during my first billing month, after all credits and discounts were applied I was charged $327 for the first month with a rate of $173 for future months.Not even close to "around $150!"Wow!As I pointed out to AT&T Business Mobility Customer Service via telephone last week, this amounted to either a repeated and willful misrepresentation of material facts by store personnel. AND / OR poor training by AT&T of its store management and sales people.Either way, I was overcharged at least $150, if not $200.The customer service rep I spoke with via telephone resolved the issue going forward, even providing me with a $40 credit on my current charges, but said she could not credit me for the original overcharge.Is AT&T going to resolve this issue, I will soon find out.
-
November 2023 by Jacquelyn Forte
The representative was friendly, knowledgeable, and engaging. He allowed me to express my complaint, offered remedies, and made sure I understood.
-
November 2023 by Susan Medina
No regrets of stopping by just to inquire but ended up switching to them
-
November 2023 by JP C.
I walked into the Modesto store on Sisk Avenue about 2 or 3 months ago to see what kinds of alternatives AT&T Mobile offered to my existing service. I was told about the availability of an unlimited talk, text, and data plan for all 4 of my lines that would equal $140 to $150 per month. I also had just had home internet installed from AT&T. I was then asked by one of the store managers if I owned a business and I replied that I did in fact own a small home-based business. She replied that I could have a plan with the same price, roughly, if I signed up for a business plan, but I would have more hotspot bandwidth. I confirmed that by "same price", we were talking about a price of around $150 per month. She replied, "yes". I went back a few days later and signed up. I was told that there would be some additional fees, but those fees would be offset by discounts so that, in the end, I would receive the quoted rate of around $150. Now, in my mind, "around $150" might mean anywhere between $145 and $155, which would include the additional fees and taxes (the additional fees were always included in my restatement of the final price estimate and their subsequent confirmations). Shortly after signing up, I started getting fee notices of much higher amounts. I was concerned about this issue so I walked into the same store to confirm that I would end up receiving my quoted price. I was assured by another manager and another salesperson, the salesperson whom I actually met first during my original visit, that I should not worry because, in the end, when all credits and discounts were applied, I would be charged my quoted price of around $150. Please bear in mind that at all times, I would restate the $150 price and they would agree that I was correct in that I would receive this price in the end. This representation was made by two different managers and two different salespeople. In the end, during my first billing month, after all credits and discounts were applied I was charged $327 for the first month with a rate of $173 for future months. Not even close to "around $150!" Wow! As I pointed out to AT&T Business Mobility Customer Service via telephone last week, this amounted to either a repeated and willful misrepresentation of material facts by store personnel. AND / OR poor training by AT&T of its store management and salespeople. Either way, I was overcharged at least $150, if not $200. The customer service rep I spoke with via telephone resolved the issue going forward, even providing me with a $40 credit on my current charges, but said she could not credit me for the original overcharge. Is AT&T going to resolve this issue, I will soon find out.
-
August 2023 by Samantha Floyd
AT&T has been absolutely awful lately. I have been through literal hell trying to upgrade my phone. I pay the extra money every month for the Next Up so I can upgrade early. I did it online first. They took my money there. Then demanded I pay a second time for the same phone in store. So now I’m out double the money. Of course when I call, I’ve been given the run around and told everything under the sun except for that they’ll refund my money. It’s amazing that they can take it so fast but down right refuse to give it back. They forced me to take a bill credit which I does not help me at all whatsoever. When I was charged a second time I was assured that the first charge was a hold that would drop right away. Now I’m being told 17 days to get my money back for the first charge. Then, I was told to mail in my trade in. I went into this location to ask for a shipping label. The guy helping me tried but the manager basically sat across the room, arms folded and said aloud “sorry can’t help her. Her phone would have to be blah blah blah to connect to our printer.” Like ok? Help me on your end then. Someone somewhere has this shipping label! Or I could have texted it or emailed it to one of them. But nope. This has been a nightmare and I’m going to tell everyone I can about the awful experience I have had with att overall. If I wasn’t locked into a contract I’d be going back to Verizon. Today.
-
July 2023 by Souf WeSt
I was greeted by Eddie before I could even walk through the door. Eddie was very knowledgeable and helped by move from one carrier to AT&T. The process was quick as well. Eddie knew the assignment ?
-
July 2023 by Amanda Hopper
No help! Even had my grandfather going through chemo come in and was disrespected and told I can gladly get service somewhere else! You guys don't care if a long term loyal customer stays or not and don't help with any solution! You guys are well trained to treat you customer like dirt and it's time too say goodbye ? At&t / Direct Tv/ at&t u-verse! That's all such a mess no communication with everything!
-
March 2023 by Marvin Jay
Jessica and gabby were extremely determined to get my phone working and worked tirelessly for 5+ with me to unlock my phone and succeeded with a smile on their face I’ve never met more effective and efficient people in an establishment.
-
March 2023 by Gramps Lee
Rav is one heck of a salesman. Went in to close our AT&T account and move to T-Mobile because we received a discount through AARP. Rav jumped right on that, got us a better deal and I ended up closing the T-Mobile account, too funny!!!
-
January 2023 by gio mar
Lis was amazing, and very helpful. She had sooooo much patience
-
November 2022 by Glynis Dove
Thank you to the store rep that informed me of available options for my poor, often nonexistent landline service. Discontinued that service, transferred the number to a new mobile line and now have a more convenient way to allow guests to enter my gated community.
-
November 2022 by Elliott Mello
JUSTIN!!! - Sir, you made my entire week, if not more, by the service you provided me and my mother today! Justin was able to remotely connect my phone via an e-SIM while abroad in Spain... not even in country (after I foolishly tried to change my phone plan while not being in the U.S. ...)Seriously blown away by the help and kindness you have provided me. What an amazing employee who goes above and beyond to ensure the best possible outcome. Thank you, Sir. Will be coming to this store with any and all further issues I have in the future. Bless you!