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February 2024 by Alex F
Very bad. All five windows are always closed, no people working. Takes hours to perform simple tasks.
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September 2023 by Art3mis
manager does not know customer service, my Euro order was delayed in spite of an extra day and the manager just brushed me off like he didn't care. I ordered early in the week and was told to come back the following day, I came 2 days later due to work and my order was not ready and was told to come back again. I ordered my euros early in the week since I was traveling on the weekend. I was told they'll refund me if they can not fulfil my order by the weekend. my point is If they can not guarantee my order they should have not taken it so I could have shopped around different banks.
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May 2023 by A K
ONE star it too generous (ZERO stars is more accurate). I agree with the other reviewers. This branch has the most incompetent Wells Fargo tellers. Can't multiply. Scary! Besides the lack of math skills, there is also a lack of customer service. The younger female has an attitude problem all the time. Why? You chose to have a customer service job.Who hires these people?Why are they still there after all these complaints from your customers? The manager should be held accountable.I stopped going there, because I do not feel comfortable having them handle my money or have access to my personal information.
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April 2023 by Rachele S.
Made an appointment to open a personal checking account, arrived with all the proper documentation and proof of identity. Upon providing all this information was told I could not open an account at this time "Further back ground information was required. I've never experienced such difficulty in opening a personal checking account, this makes no sense, take your money somewhere else
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March 2023 by Hanieh Alipanah
We were just very happy with TRAVIS.He was very helpful person.
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February 2023 by Vahidreza M.
We had an appointment with Travis Poteet to fix our big problem with our business account.He was very helpful and he fixed our problem.Wells fargo is very lucky that he has as part of it's team.Thank you so much Travis.
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January 2023 by Shawn Jenei
Longest wait every single time..... Terrible service.
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January 2023 by Jj Seb
Thanks Nathan for the help with my credit card! He is fantastic!
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November 2022 by Cindy Ramus
Worst customer service at this branch- only one teller with 6 people in line and other bank employees standing around on cell phone talking..it took us 28 minutes to get served.
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July 2022 by Javi S.
Scheduled an appointment for 11am and was seen in a timely manner. Spoke with David B. to open a checking account and he was extremely kind, professional, and efficient. He made great conversation and made sure to respond to any question thoroughly. The tellers were also very friendly. Don't feel discouraged by the previous reviews and give this location a visit if you bank with Wells Fargo.
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December 2021 by saadat Foroushani
We were helped by Aidreana. She was patient, knowledgeable and very helpful. Thank you so much!
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November 2021 by Diana B.
Not much to say about this location. Very cold atmosphere. Not welcoming. Sour service. And uncaring. Maybe when new management comes things will improve
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October 2021 by Kris L.
While I was waiting, one banker left for lunch and then other banker refused to help me. She said she had an appointment coming up and that I'd have to try again tomorrow. I have been a Wells Fargo customer since they bought out my small town bank 20+ years ago. I was trying to open a savings account for my toddler son. You think they would love a future long term client, but now I'm off to my Credit Union to open the account.
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October 2021 by stacy h.
Maybe be the only bank that should have the tellers run it and the management (if there is any there) fired! They're either closing, moving, on vacation, deaf, d*** and/or stupid or most likely just plain lazy and rude. I was so politely told two days ago ( believe it or not someone actually pick up the phone on this day!) that a manager would shortly be getting back to me regarding securing an appointment to open a new business account. Two days later still Crickets... Was told by a National customer service rep on the phone today that making online appointments is so much easier. Went online to book an appointment (at my branch) and was prompted this lovely loser's message..."There are no dates available for select location. Please select another location." Well at the least they're consistent in their non service and admitted as bankers they are severely handicapped from the neck up. I just went there in person and was greeted by a super accommodating teller, but yet again hung out to dry by no-one from management coming out front to speak with me about the issue of not being able to speak with anyone! So if you're unable to open new accounts, not able to speak with anyone, and don't receive promised return calls from a branch you've so loyally supported for two decades, one might deduce extreme executive ineptness here as well as a complete disregard of the needs and ever so minute requests of their customers. Why trust them with our money while they hide behind automated telephone prompts, make liars out of subordinates and neglect their customer base like unwanted step children? I regret ever walking into that so called "branch" and even more-so my mistaken belief that they possessed any level of competence or customer respect. Perhaps we all should take Wells Fargo's advice if today (as quoted above) and absolutely avoid this toxic waste of mismanagement and space ... Update: Once again just for off the phone with a National customer service rep and she confirmed there are zero appointments available now or in the foreseeable future at this bank branch
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September 2021 by Fulya Y.
If I could I would give a 0 !!! I went to the branch today because I received an email saying my contact information has been updated and if I didn't make this request to immediately contact them. I was concerned about possible fraud , came to this branch as its close to my house and David approached me not asking if he can help but what I want. After I told him about the email and my concerns he said there were no bankers in the house and I had to make an appointment for next week. I told him again if this is a fraud on my account that I can not wait until next week. I asked if he can help me and he said no I am waiting for my own appointment . Branch manager was not available and I couldn't believe that this guy was working for a bank. He was too lazy to look into my concern of fraud !!!