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March 2024 by Shevaun DeVille
This is the second time this has happened at this location. All the stalls were full, so I pulled up and waited, no acknowledgment from the employees. At the other Valvoline locations, the guys come out right when I pull up and ask what I need done. This place ignores me. Back to today... a few min later someone else pulls up next to me, we're both ignored for 10 or so minutes. Then when a stall opened up someone calls them over to that stall, even though I was there first, because they're not paying attention. Not acceptable. So I left and went to a better location.
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March 2024 by Ted C Straub Sr
took awhile (line to get in), but did terrific work
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December 2023 by Kaedi Peacecraft
Quick, straightforward, easy. Representatives give a clear and transparent breakdown of my car's current needs, but does not pressure me into any hard decisions. Treated me with respect too. It was an easy visit on a Saturday morning with little line to wait on.
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December 2023 by Marc JustMarc (360 Tourist)
Fast service , friendly and lively crew ..did not have to leave the car... Literally a drive-thru oil change... It took about 15 to 20 minutes so bring a snack or even have your lunch handy...
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December 2023 by Jay C
Special thanks to Isaiah for excellent service and help with my oil and transmission fluid change. Highly recommend for fast and friendly cat maintenance 10/10
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October 2023 by AFM
They pumped up the wheels but did not put one valve cap in place. They accidentally spilled some liquid on the car, then wiped it off with a rag, but there were stains. I had a low coolant level and didn't top it up because I thought they would. But they didn't.Update:This is ridiculous! I haven't even driven 2,000 miles, and the car is already displaying the 'oil change required' message!
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September 2023 by Justin Choe
Izaiah, Cody and Terrence helped me. They all gave excellent service. Izaiah especially was very knowledgeable, professional and customer-centric. I highly recommend this location and their whole team.
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August 2023 by Joel Pak
Worst customer service ever. That Manager Rob, he is pision to the staff there and should not be or ever allowed ro be in a service posion. Currently having my mechanic inspect my vehicle for possible damages to Rob and I'd so, a lawsuit will be filed against them. If you value your investment, don't go there.Service: Oil change
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Two weeks ago stopped in for oil change. Was told they were unable to remove my oil filter to take it to dealer. They did change oil but not filter. Drove over 200 miles to Palm springs . Went out this morning oil all over garage floor. Took to Toyota who informed me drain plug was only finger tight!
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August 2023 by Richard Thomson
I have been coming here for years. The attendants are always pleasant and efficient. No high pressure sales tactics.. When I say no, they leave it alone. I can't bring myself to go anywhere else..Service: Oil change
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August 2023 by Mikaela T.
I've been going to Valvoline for years now. You drive up, sit in the comfort of your own car while the attentive staff help you and get you back on the road. This time around I was helped by Izaiah who has the most respectful demeanor and kindness that he absolutely deserves his name on a 5 star review. Solid experiences like this keep us customers coming back. Thank you!
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August 2023 by Daniel Piña
This team of car technicians has figured it out. They are friendly and get you in and out quick. I've been coming here for several years in the experience is consistent every time. Kudos to the team, you'll not be disappointed.
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August 2023 by Kaferin Aceves
Service is excellent, I came to get an oil change around 4:30pm and got in and out in minutes. Staff is really attentive, polite and clean at their job. Will continue to visit this location for future car servicesService: Oil change
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August 2023 by Nancy Scholar
Hi, Valvoline in Mission Vieho was fantastic! I want to express my gratitude for your employee, Frederick Anaman, who went above and beyond in a superior fashion to service my car. First, I wanted an oil change, but he checked the mileage and the last oil change and said it would not be needed and would be a waste of money. Then he checked all my fluids perfectly. I then explained that Jiffy Lube on Main St in Irvine had done a tire rotation in March 2023 and it resulted in my two tires coming off my car while driving on highway after leaving Jiffy Lube! Wonderful Frederick Anaman from Valvoline checked the air in my tires thoroughly and spent 10 minutes making sure that ALL the lug nuts in ALL TIRES were .as tight as possible. No charge for all that work!!! I will definitely go back to Valvoline and ask for Frederick, a superb professional, most valuable employee who deserves recognition for being an asset to your company. He should get a promotion and be in charge of training all other Valvoline employees!
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July 2023 by Steve A.
Didn't even need to leave the vehicle. Great courteous service. In and out in 30 minutes.
