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March 2024 by Jennifer Weiss
Every time I've visited this store, the staff is friendly and helpful. This time, I needed a passport photo and wasn't sure if they offered that. It wasn't listed on the window display signs. Yes, they do. An employee took my photo and quickly processed 2 passport photos, with no issues. I had just spent almost 45 minutes at another place, but they couldn't get their printer to work. I will recommend UPS Store for passport photos in the future.
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December 2023 by G. Scott O'Connell
Have used this particular location numerous times. They are friendly and courteous at the same time they are fast, knowledgeable and efficient. They almost seem to know what I'm there for before I reach the counter. I went on the Thursday before Christmas and there was no wait.
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October 2023 by Lindsay Pizarro
Showed up 4 mins before closing and they turned me away. They close off shipping a certain time prior to closing time even though I was the only customer in for service. Staff eager to close up shop, didn't care I drove across town and rushed to get there...
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August 2023 by Sabrina Stiers
Stopped in here a couple weeks ago to return an Amazon package and ship something else out. I printed both labels in store and they ended up on the wrong packages. My amazon return was sent to someone’s house and my personal package has yet to be located. I’ve spoken to two associates, tried calling customer service which is impossible to get ahold of someone, and have spend hours trying to get my personal package located. I’m out way more money at this point than i should be for something that was not my fault. I hate to leave a one star review but nothing was done to help me and all i got was “our manager is out on vacation” and “i wish i knew how to help”.
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August 2023 by Aalap Shah
Literally spent 30 seconds dropping off a package, they quickly processed a shipping label and even provided packaging tape.
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May 2023 by Gal R.
I work at one of the business in the plaza and I am super shy and not from the area! But as stuttering and jittering as I was they helped me out so well and was so patient. (Which was weeks back I'm just writing the review late) During this time unfortunate for them, they had a difficult customer but they handled it so so well. It was an Asian American guy and American guy working the shift. They really deserve a raise for how well they handled the situation and how fast they work! I pass the store often and often see them inside, but next time will only stop by if 1 of the 2 are working.
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May 2023 by James Theel
I have used this facility for a long time, and they used to have a great crew. The new clerk does not know what a bag or box is. I would love to return when there is better staffing and training.
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April 2023 by Stephanie B.
The company asked for my identification to mail something. I explained that I didn't have my ID on me, but I could show it to him from my phone. The person said that they couldn't accept this as it was against store policy. I had mailed something a few weeks before and wasn't asked for my telephone number or ID. When I asked when this policy was put in place, I didn't get a response. No one else who came in was asked for identification; however, the woman next to me also swore she would not be returning. The business I work for primarily uses FedEx, but I had to send something to a PO Box. I'll be going directly to the post office in the future. They also couldn't understand the concept of using a business address for the return address and kept trying to use my personal information for the mailing
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April 2023 by Dominic Matias
They are very efficient and do a good job. I go here mostly to make Amazon returns and I'm satisfied by the level of service I receive.
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February 2023 by Taylor B.
The manager(I think he was the manager but I'm not sure) was very rude when I went back in to ask if I had scanned the right code. A different employee helped me and he was very kind and helpful. The manager interrupted us (leaving the customer he was helping hanging) to ask what my question was. The employee that originally helped me was already trying to help me by scanning the barcode again. The manager(maybe) took over and said that they can't be sure that scanning it and printing it out again would ensure that my package would still be sent out correctly with the right information on it. I kept trying to ask if he could make sure or if he knew how to find out if the new label was going to work and he just kept answering me in a rude tone "we have no way of knowing". He was not helpful at all and my package may not get to where it needs to go because of his impatience and temper.
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February 2023 by Majell D.
Went to drop off a package here. No lines, no wait. They even provided a shipping label. Free of charge!Don't even have a charge for delivery. Was out of there so quickly. From now on, going here for all of my e-commerce needs!
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December 2022 by Teresa J.
I'm not sure why such bad reviews. I have dropped off numerous packages over the last few years for returns and they are quick and friendly.
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November 2022 by Victoria V.
Not sure why this UPS store is rated so low. It's a quick in and out for me when I have Amazon returns. On one occasion I had to ship 10 packages for work and had to be rung up in a specific way. Charlie helped me so well and it did take a bit longer but he was attentive to make sure everything was done correctly and well.My only complaint is sometimes their system gets all wacky and that's hard to blame on the employees. Sometimes tools don't work but everyone has been kind to me and I get what I need done.
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November 2022 by Jojo
I don’t know why they have bad reviews. The new owner is very nice and personable. I have used the store for a notary, passport photo and shipping things. I have appreciated the help every time I’ve been in. Happy they are there to serve :)
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October 2022 by robert v
Just went by there today and the new owners are great . I think his name is Charlie and seems like they really put some love into it. New paint new carpets,, same great UPS service with new great owners. Will be back soon!!!
