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October 2023 by Kathy B.
I go to the Vista U.S. Bank Branch. Throughout the Union Bank merger, the exceptional staff dealt with long lines of customers adapting to the change, asking questions, etc. The vibe inside was always positive and each teller, and manager I dealt with were friendly, knowledgeable, and kind. The outside ATM never works on weekends. Whenever i needed to get cash it was out of service- not cool! I gave this bank 5 Stars because of the people who work for the Vista U.S. Bank Branch! They genuinely care about each customer as if we were family- regardless of the stresses of the day! Thank you U.S. Bank employees, you're the best!
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August 2021 by Robert P.
Honored Veteran here, opened a MILITARY account and provided documentation, started the account with $200, recently checked and its near zero. 24.99 a month fees debited regular. So I goto the branch and provide docs again. They can't help with the fees. And now off the phone with customer service? They will only refund the last 90 days.. and have no other options available for me.. So they have basically given me the middle finger for my Military Account, that I have provided documents for my service? MILITARY, avoid USBANK if possible, everybody else I have a military account with bends over backwards to ensure we are satisfied customers? US Bank took $100 with a smile and a one finger salute. So this is a one star review for US Bank from the Marines
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August 2021 by Raider Dave L.
This particular location has the slowest employees. They still want appointments and claim understaffed. Hire people! Lol.... All the current bankers are just so slow and rude. This place is a dump. Please get new employees and replace the current ones. Manager just sits on his butt. Lake Forest branch is much better.
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September 2020 by Rob W.
This is a great branch with a perfect location. The staff at this location was quick and efficient. It's hard to figure out which branches are open during these crazy times. It was nice because there was no line and I just walked in and conducted my business and left. They were not offering any coffee or dum dum suckers for the time being until things get back to normal.
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December 2019 by Richie D.
after being with US Bank for 10 years and depositing over $1 million since opening the account I am taking my business elsewhere. They are predatory. I accidentally deposited a check into the wrong account and continued using an account for about 10 days before I realized it was overdrawn. They continued to authorize the transactions and charged me $36 per transaction a total of 18 times! How is this legal! Turns out it's not. This is actually against the law as of 2010 unless you opt in and want them to authorize transactions when there's a negative balance they are supposed to decline it by default. U.S. Bank doesn't care that it's against the law. After going back-and-forth for a week I learned the bottom line is they want to get overdraft fees from you. After much much research here's what to do everyone. Join a credit union. If they are nonprofit legally they can't charge you overdraft fees unless it's a check or draft check. US Bank as well as probably many other big banks want to get overdraft fees from you. It's part of their business model. Goodbye US Bank! Oh and good news one of the dads on my son's baseball team is a class action lawsuit attorney. I had a brief conversation with him and we are going to get a class action lawsuit going against US Bank. We're going to do paid ads to find other victims of this predatory bank.
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December 2019 by Chris N.
Poor customer service. Not worth coming to this branch. Had a recent interaction with the branch manager. Tone was rude and dismissive. I'd rather drive further and continue working with the branch on Lake Forest.
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December 2018 by Christina L.
I have had a great experience with US Bank since we switched over, however AVOID THIS BRANCH! The Branch Manger Lilia is very sneaky and not clear in her communications. She put an unnecessary hold on my paychecks right around the holidays! There was an easy way I could of gotten around the hold, deposit my checks separately. But instead she just glosses over the hold when she does my deposit and when I called back to ask her why, she just says no matter what the hold had to happen regardless if it was one or separate transactions. To add more insult, when I called US Bank customer service they confirmed she lied about the hold being put on my paychecks if I did it as two separate transactions. For 2 years now I've deposited my paychecks without any issue, except for this location. So avoid at all cost!!!!
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March 2018 by Janett M.
I went to US Bank to do some banking and get some paper work notarized. I was greeted by Melissa Kumalaputra. She excelled in answering my questions. She was dedicated, reliable, with a driven attitude to her job. I believe that caring for your customers is of primary importance. She was friendly yet professional. Regrettably, outstanding customer service such as Melissa's, very rarely exists with big companies anymore. Keep up the splendid job. I appreciate you!!!!
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November 2017 by Greg H.
Out of all the US banks, this is equally as bad or worse than the one on Alicia parkway in Laguna Niguel. (See my review on that branch) I went in there to cash a check and because I was not a "customer" I was told they would have to order the cash because they didn't have enough to cash a $4000 check. Completely ridiculous, and they really didn't want to help me. The clompany I work for banks with them and yet they won't honor a payroll check drawn on their bank?!? Just for that reason alone I would never even open an account with US Bank. This is the second branch that I've had this type of problem with the other being on Aliso Creek Road in Laguna Niguel. The exception to this rule is the branch on Town Center Drive in Laguna Niguel. Ryan, who is the teller coordinator there is always more than happy to help and exemplary in every aspect of professionalism... what you would expect in a banking institution. I don't know how management trains their employees with regard of helping customers but the two aforementioned branches are pitiful when it comes to customer service and garnering new business/customers.
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June 2016 by Sal K.
Another shitty experience here So I needed to make a withdrawal early. I get to bank at 855 as they open at 9. The tellers don't open the doors until 9 05. Anyways. Get in line and try to make a 3k withdrawal and the lady says 2500 is the max. This place sucks Closing my account soon.
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July 2015 by Joel C.
I stopped here with a check given to me by my client and they wanted $7.00 to cash it! Their response was open an account or go to your own bank. This type of banking arrogance is unacceptable to me.
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May 2015 by Mark R.
Normally love this bank, and the folks working there. I've been a customer there as long as US Bank has occupied this building, since they took over Downey Savings. Went in today to have a simple one page document notarized, and was told they wanted $10 for this, even though they have notarized things for me in the past at no charge, based on the totals in my accounts. I was told this was a big money making opportunity for US Bank, charging for notary service. Unfortunate that the business is being run in this manner, and they definitely seem to be looking for more and more ways to charge for services that others do not.
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April 2015 by Leo O.
Absolutely great customer service! I've been banking here since it was Downey Savings and though the experience was better then (more personal) the staff has managed to keep this branch very welcoming!
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April 2015 by Alex O.
This bank has a wonderful staff and you never have to wait for service. I won't go anywhere else!
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March 2015 by D C.
This place is horrible. And the manager Lilia Obaya is worst managers I ever have seen at any bank. So it explains why the cashiers act that way because the manager don't care. This person refuse to listen to me and ask me to leave and looks at me like a weird way since I'm Asian. Do a favor and skip this branch. Any other branch is good.
