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February 2024 by M R
Anthony! Awesome job today! I was VERY nervous about the fact that nothing fit in my original try on box. I drove up from Escondido, over an hour away and was completely helpless at what needed to change. You made such a stressful time much easier and I am very thankful for that. Thank you so much for being patient with me and for your expertise in an area that I know absolutely nothing about! I can’t thank you enough for setting me at ease and taking one more thing off my “to-do” list. I will definitely be a returning customer thanks to your amazing customer service skills and keen eye for what I needed to make my wedding attire look its best! Keep up the amazing work, sir! I’m forever thankful. -Ryan B.To Anthony’s supervisor: This guy knows his stuff and has the customer service skills to back it up! Promote him or give him a raise or something! I wish I had more employees like him in my business!
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January 2024 by Austin Wolfe
Excellent and fast service
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January 2024 by Nick Nielsen
Quick and easy. Very accommodating and professional.
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January 2024 by Alex Coast
They were very professional and did a quick and easy fitting for me.
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December 2023 by Jordan Idler
Incorrectly charged all my guests for a late return. Reported to California Attorney General for fraud.Edit: they refunded my guests and I. However, this never should have happened and had I not called, I do not believe it would have been rectified. This was confusing and worrying for everyone involved. I have been working with a member from California attorney General who is aware of others who have had similar situations and I highly recommend you report any issues you have so they can be addressed properly
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November 2023 by Andy Ballantyne
Great service.
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November 2023 by Andy Boice
I visited the Black Tux with high hopes based on their reviews and excellent marketing. To say that they fell short on all accounts would be an understatement. I made an appointment, showed up to an empty desk, tracked down a greasy teenager who had way better things to do than help with a fitting. He loosely measured my shoulders, handed me a limo driver shiny suit that was 10 sizes too big, a jacket of the same ick and some shoes that looked like they were made of plastic. This is the extent of “tailored customization” they have - he had me try on this ensemble and assured me that in 2-3 weeks I’d have a custom suit that fit like a glove based on my “measurements” - how? He was standing outside awaiting my credit card, no how no way. This place has 5 polyester suit colors on a dusty rack you can choose from, the fact that they identify as a custom/tailored option is preposterous. Stay far far away from this place and go literally anywhere else. Garbage!
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October 2023 by Michael M.
had a wedding and bridezilla set everything up with the black tux. we went online put in all of our sizes and it was something like $140 shipped to us. there were 6 of us and 3 of us had fitment issues. they were really helpful and sent out replacements the next day. upon returning we lagged on returning them because we had a several day party afterwards. we were charged late fees. we called in and explained that the party continued and they made it easy and canceled the late charge. they could use some sharpening on the sizes because 2 of them were wayyy off in size but their customer service was 5 out of 5
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September 2023 by Brett Bader
Chandler helped me out. I didn’t have an appointment but he squeezed me in anyways. Very efficient, professional, and he knew what he was doing. Thanks Chandler!
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August 2023 by Sash Mishra
Came in on a Saturday midday for a fitting. Getting fitted for my boy’s wedding. Chandler was helpful He answered all my questions for the sizes, fit and look. If I were to come back I’d definitely shall return to this location. Time was great too! In and out in bout 5min!!! Awesome job, Chandler!
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August 2023 by Josh Murao
John was amazing! He made sure that I did not leave with any question unanswered. He was extremely thorough and made sure that I tried on any size variation that seemed right. I would definitely recommend and would rate this experience a 10/10.
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August 2023 by Shaun Phillips
This is my second time using Black Tux. They’ve still got it! Chandler was very attentive, organized, and made the fitting process super easy. Thanks, Chandler!
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August 2023 by Alex Melgar
Black Tux is quick and easy! They took me in quick, got my measurements, and had me ready in 15 mins! Great customer service.
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August 2023 by Sina Sharifi
John was very professional, polite, and a had a great energy. I was late and he still honored my appointment and took care of all the items I needed for fitting. Definitely will recommend this place!
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July 2023 by Donovan Shreve
Chandler was super friendly, he is very professional knew exactly what he is doing. Was in and out super quick and now I’m going to look great for my boys wedding