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March 2024 by Genevieve S.
Today I went in with the soul purpose of buying the Sprouts brand honey ham from the deli for my lunches. I like my ham shaved and I wanted a pound to last me a week for my lunches. After waiting 10 minutes to be noticed at the deli counter, a woman came to help me. When I asked for what I wanted another older lady told her that they could not slice that ham for me. So the girl that was helping me showed me to a shelf where they pre slice and package the ham and said i could buy that but not get the amount I wanted and that they don't shave the pre-sliced ham so I would have to have the normal cut. I told her I had just gotten this ham shaved for me last week and the guy did it without hesitation. The Ham is, after all, on display at the deli counter. She said some people do it but she would not. So I decided i would just get the pre sliced ham because I needed it. After checking what they had on the shelf, ai noticed that all of the ham expired in 2 days and were all only a quarter of a pound. I wasn't going to buy that and decided I would just go across the street to ralphs and get ham shaved the way l like it and fresh. On my way out i asked for a manager to let him know how his deli staff had acted and that I had no options because I wasn't going ti buy a product that is about to expire. I wasn't looking for anything to be free. And I was nice about it. I just thought he should know. He was immediately upset with hearing what had happened and said that was unacceptable and that there is no rule that they cannot slice the meat for me. The deli staff was just being lazy. He went and got me my ham at no charge. That was amazing customer service by the assistant store manager!! I was not planning on returning but he has made it so I will give them a second chance. The 5 stars is for the assistant manager and the cashier who told me she was glad I said something because they have been getting a lot of complaints about their deli staff. Here's to hoping the deli will stop embarrassing the store and fix their attitude and customer service skills
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February 2024 by Marshall M.
Good food, I like the manager Neil . He is very knowledgeable and built like a tank! Also the whole vibe there is great from the balloons to the shiny floors.
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November 2023 by See Mack
Why is there always such a long wait at the Service Deli? If you want some fresh sliced deli meats or deli products, prepare to wait. There have been too many times that I have waited for someone to acknowledge me for over 10 minutes. Or worse yet, after the 10+ minute wait, someone finally tells out, "Can someone help the customer?" to which, there's no reply. I end up annoyed, self conscious, and give up.I get that they're very busy, so maybe the solution is to increase staff?
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October 2023 by Heidi Lennard
I like the sprouts that I go to very much it's clean it gets a little crowded when you want to check it out but there's always someone to help you The galley and seafood and cheese and meat all in all the stories very organized clean and the food is good as fresh yes I do
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October 2023 by Shem Ishler
Sprouts helping me out with the goods I need to make a fantastic supper or two.
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September 2023 by Russel Greene
Personally did not have good experience here, hope it’s better for you
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July 2023 by Gabrielle M
My GO TO grocery store...stocked with all the best products. Including Vitamins.Skincare.Body Care. Best prices on produce including organics. I especially love the giant self serve bins especially for one off recipes. Bonus is the staff are Amazing and knowledgeable in every department and proactively go out of their way to help you. The management does a great job hiring perfect people for their store
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July 2023 by Tonansi Gallardo
Cashier Maunalee J was very rude, even after I helped her bag all of the items, when clearly it is not my job. Needs to work on costumer service.
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April 2023 by GS DawgSquad
Great shopping options & so many fresh & organic choices! The produce doesn't last as long as it should & often has bruises. Also there's a high theft rate & intimidation toward customers due to the many high schoolers loitering & stealing from bulk sections during their lunch & after school. The store has many videos & why aren't they doing anything to help keep there customers, let alone keep them safe!! It's not pleasant to be around & I used to be a frequent weekly shoppers......not anymore & maybe once every other month or so. Too bad, I used to like shopping there & being able to feel safe & comfortable while doing so.
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April 2023 by Zachary Zeiler
Incredible selection, fantastic customer service that knows their business and makes you feel welcome. Great selections that are closer than you think!
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April 2023 by Susan Cartt
Great food shopping! Also organic, gluten-free, oat drink and yogurt.
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March 2023 by Michele Leocadio
The Sprouts in Mission Viejo can be quite busy, depending on the day and time of day. There are consistent customers throughout the day.As soon as you walk in the store, there’s a beautiful display of fruits. They have excellent deals on their fruit.The flowers are so pretty. In this store, they are arranged beautifully.The employees are friendly and helpful, especially in the Vitamin department and the cashiers. The store itself is nicely displayed and the store has a great vibe.
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March 2023 by Rosemary Ryan
Sometimes I find the display of prices for certain bulk items and other bagged produce is difficult to determine and when I go to check out, what I thought was one price turns out to be much higher.
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February 2023 by Kayla P.
If you want a health code violation this is the perfect place to have one. This Sprouts establishment is probably one of the most unsanitary grocery store's I have ever stepped foot in. I was walking through the aisles in the late evening strolling through the produce section, gathering ingredients for my next vegan meal. When I hear a squeaking noise at the bottom of my feet a long rat tail. I bend over and peer underneath the grate of the produce section and to my discovery, small but numerous rat droppings. I was beside myself and shocked that a franchise that I've trusted for years would let their store get to this condition and not address it. I am NEVER shopping here again!!!!!
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February 2023 by Bridget F.
Cashier was tossing my groceries, no smile , just seem like she hated her job . I bagged my own groceries while watching her toss them my way. Long blonde hair, 60+ and a I hate this job attitude and face . Marsha... you need a come to Jesus talk from your boss. Be thankful for your job and the great place you work
