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November 2023 by Jorge C.
I had taken my Lexus to this location for about 3 years trusting them with my car. At a scheduled service, they tried to push unnecessary brake job on me by falsifying reports stating my brake pads were dangerously low. They tried to use scare tactic on me. An independent shop's evaluation revealed that my brake pads were not low at all. This dealership tried to gain my trust and tried to pull a quick one on unsuspecting customers. The service advisor tried to blame the mechanic stating that he has tried to push unnecessary brake jobs before, trying to distance himself. I reported them to several government agencies.They also tried to deny warranty coverage by denying any suspension noises when there was clear abnormal noise. Even after several times they tried to deny the noise and when they could no longer deny it, they started to claim all cars have suspension noises. It was later verified and acknowledged by Lexus executive office and fixed. The dealership and the Lexus brand engagement division tried to claim there is no suspension problem, even when I sent them videos. I had to contact Toyota/Lexus executive office. This dealership is shady from top down. I had sent emails to the general manager notifying them of these issues but they did not even reply or apologize.
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November 2023 by Natalie H.
After a horrible experience at Lexus in Riverside, I came to South County Lexus and was very happy with the entire experience. Sammy was helpful, prompt, and got me an amazing deal! Thank you to Sammy, Jim, and Juan for making this the best car buying experience I've ever had!
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November 2023 by Andrey Ivkin
I know you guys have at least years and I have first Experience with Matt Hasso, he is the greatest Menedger that I a ever met. I asked them to help me to bay another car from you. He was Day off but he recommended another Menedger his name is Enzo. He explained to me everything we did a test drive explain me how use all details about it. Finally, we got a new car from you, thank you so much South County Lexus. I leave you. I highly recommend this dealer with no hidden fees.
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November 2023 by Dawn D.
Car buying in 2023 is a special kind of hell. We must have looked at over 10 cars over a two week period, at numerous south OC dealerships. The cars that were advertised but didn't exist, but we have "this one over here that's similar" (but way more expensive). The advertised price going up by $3500 because of nonsense dealer add ons. The negotiations over price that left us frustrated and still without a car. Then we found South County Lexus. The car was advertised at 29995. And we paid $29995. No negotiations necessary, we had pre arranged financing with our bank and were able to close the purchase in hours not days. Had a small issue with the car and the service dept was professional and helpful and reminded us of why we love the Lexus brand and service. Thank you to our salesman Patrick for a stress free experience.
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November 2023 by Carl P.
Could not have asked for a better buying experience. Michael Flores is hands down the best salesman I've ever worked with. Super informative, patient, professional, and not at all pushy. Juan Sanchez in Finance was no different. Absolute top notch outstanding customer service!A big shoutout to Sean Manning in parts as well. I sincerely appreciate his outstanding customer service as well. His thoughtfulness and professionalism did not go unnoticed this morning while I worked through a credit card issue. Thank you Sean for all your help!I honestly can't say enough nice things about this dealer. I've been so super impressed!
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November 2023 by Andrew I.
I know you guys have at least years and I have first Experience with Matt Hasso, he is the greatest Menedger that I a ever met. I asked them to help me to bay another car from you. He was not there but he recommended another Menedger his name is Enzo. He explained to me everything we did a test drive explain me how use all details about it. Finally, we got a new car from you, thank you so much South County Lexus. I leave you. I highly recommend this dealer with no hidden fees.
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October 2023 by Michelle
Great experience, do yourself a favor and ask for Soren Darougar!! Talk about a car, I am a proud owner of a Lexus now, but first off let’s talk about who helps you; we all know the experience of buying a car can be a little overwhelming to say the least, but Soren wow, …. high performance; delivers honesty, integrity no high pressure sales consultant!! I highly recommend him!!I highly recommend South County Lexus everyone from the managing team, sales manager, It was a all-around amazing experience!! I’ve been to several dealerships in the last few week, by far at the very end of my search they literally shined.Thank you so much, Soren!! I will highly recommend you to anybody, friends family or even to a strangers that I hear might be looking for a Toyota Lexus, just go here save yourself time and energy!!Also, thank you to Houston, Mr. Garcia and Jason Thomas! May God bless you all!!
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October 2023 by G.S. C.
Had the absolute best experience at this dealership, thanks to Jeff Rawitch. He was responsive, professional, kind, patient, honest, and extremely thorough making this the smoothest auto buying experience I've had. If you are looking for a Lexus or any quality used car, you will not regret calling Jeff ("JR") and letting him find the best possible fit for you and your family. He will see you through the entire process, cut through all the typical exhausting administrative minutiae, and be available for weeks and months to come should you ever have a question or need assistance.
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September 2023 by Eileen C.
This morning I went to retrieve my Lexus. I had taken it in yesterday after being notified that the parts had arrived. Daven Anthony gave me a loaner in case the repairs took longer than expected. As promised, there was NO CHARGE!!! I am eternally grateful!
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September 2023 by Brandon H.
Zoe with South County Lexus was unbelievable in communicating with me while I was trying to purchase a vehicle over 300 miles away, sight unseen. Zoe sent photos, vehicle history, car fax report, any information I asked for was quickly communicated. Couldn't recommend her more, absolutely great service, in fact everyone at South County made purchasing my used car so easy. If you're in the market for a car, new or used, ask for Zoe and you'll have the same great experience I did!
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September 2023 by Ruben Regal
I recommend asking for James if you are looking to purchase a vehicle. He goes out of his way to get you the biggest savings. Hamid was very professional and courteous in financing.
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September 2023 by Krissy
First and foremost, I had an amazing experience here! My mother also purchased a vehicle here and highly recommend them.Jason Thomas, in the finance department, was extremely helpful. He went above and beyond with making the entire process so easy. He was able to answer all of our questions with finance and car details. I can’t express enough how much my husband and I enjoyed our experience here. Jason should defiantly have a promotion to management. I highly recommend anyone looking for a new vehicle to go here.I also worked with Zoe Shetly, with guest management. She made the experience here so pleasant. Her approach was very uplifting! She was the exact person I could relate and work with thru the whole process. I’m so happy she was the one to take me to my new car!Thank you again Jason and Zoe for making this whole experience so memorable!
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September 2023 by Glenda VanderZaag
My husband and I recently acquired an RZ 450e. This is the fifth Lexus our family has gotten in the last few years. it is always a pleasant experience visiting South County Lexus. We love our new electric vehicle and working with Enzo Impagliazzo made our whole experience easy and and enjoyable.
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August 2023 by Chris Manger
When i visited this dealership last, a few days ago, i was in a jam..... I had various appointments and a broken down car. If the issue was resolved ASAP, my day would be shipwrecked.The service team bent over backwards to fix my car and was able to resolve all problems in the unreasonably short time that i gave them. Kudos to Scott and the service team!The service here is always good, i can more than sense they put in much effort and care each time i visit. This last time they went above and beyond.It's refreshing to get such good customer service and be around people who really want to help. Thank you South County Lexus!
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August 2023 by Zohreh Rahimi
The staff was incredibly helpful and friendly, making the whole service process smooth. I'm extremely satisfied with their professionalism. I'll definitely be returning for any future automotive needs. Highly recommended!
