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November 2023 by Laura Poet Currie
I was on my way to World Market with a friend, and stopped to get my grandson a doughnut at Kristy Kreme, while in line I smelled something burning from my car and noticed my car was overheating. I had just gotten an oil change and new brakes at an auto repair close to my home. We pulled into a parking lot next door to let the car cool down. It just so happened we were in the parking lot of South County Auto repair. We turned the car off and I called the place that did my oil change and brakes, I spoke with the mechanic who did the work and basically he was a bit defensive, I’ll just leave it there. I walked over to South County Auto Repair to ask for some water for the car. I was greeted by Sergio and explained the situation. He came over to the car asked if he could pop the hood and take a look. Of course I said yes. He open the hood and immediately found the problem, the mechanic that I had do the work the day before had neglected to put the cap back on my radiator as well and the oil…… he asked me to let it cool down and he would come back in 20 minutes and he would refill the radiator. He came back filled it with water, and even started the car, blasted the heater to make sure everything was okay before we left. I could not believe what a great guy and how much attention to detail he gave considering he didn’t cause the issue but came into fix it. I will definitely be going to Sergio with my future car needs. I’m so glad in this weird way I came to meet Sergio!!!! Thank you Sergio and Thank you South County Auto Repair!!
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November 2023 by Lu P.
I was on my way to World Market with a friend, and stopped to get my grandson a doughnut at Kristy Kreme, while in line I smelled something burning from my car and noticed my car was overheating. I had just gotten an oil change and new brakes at an auto repair close to my home. We pulled into a parking lot next door to let the car cool down. It just so happened we were in the parking lot of South County Auto repair. We turned the car off and I called the place that did my oil change and brakes, I spoke with the mechanic who did the work and basically he was a bit defensive, I'll just leave it there. I walked over to South County Auto Repair to ask for some water for the car. I was greeted by Sergio and explained the situation. He came over to the car asked if he could pop the hood and take a look. Of course I said yes. He open the hood and immediately found the problem, the mechanic that I had do the work the day before had neglected to put the cap back on my radiator as well and the oil...... he asked me to let it cool down and he would come back in 20 minutes and he would refill the radiator. He came back filled it with water, and even started the car, blasted the heater to make sure everything was okay before we left. I could not believe what a great guy and how much attention to detail he gave considering he didn't cause the issue but came into fix it. I will definitely be going to Sergio with my future car needs. I'm so glad in this weird way I came to meet Sergio!!!! Thank you Sergio and Thank you South County Auto Repair!!
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October 2023 by martha phillips
Sergio is the best, most honest, and hard working mechanic EVER!!!
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September 2023 by Enrique Martinez
Fast and efficient shop! Sergio knows his stuff! Thanks again!!
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August 2023 by Akram H.
I make to this place by luck. I brought my car for service. The technicians were very friendly and very professional. They checked the car and provided the service that I requested.They did not try to do additional work that is not needed. The price was very reasonable.I am planning to take my other cars for service there.Thanks.
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March 2023 by gil trujillo
They always offer options. Been going to Sergio for years. Even when I had my 67 Impala. Honest mechanic ☺️. Once you give them a try. You'll always come back
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November 2022 by Josh M.
This place unfortunately likes to take advantage of customers who either don't know better or are just in a tough spot. Plenty other reviews seem to have the same experience as me. I came into this shop on 11/7/22 for probably the 8th time over the course of the past 4 months and on each visit I've patiently waited over 30 minutes when it's not busy for them to reset my Intoxalock device. Not to mention the owner and other dude don't even really speak to me as a customer. They just charge me $25 and take forever & im on my way and I'm always polite about it. Long story short I had an issue with my device and then a separate issue with my car. My car had an oil leak and the engine power was reduced due to that so I couldn't drive it. I came in one day with the exact mileage & my device like I normally would. This time we got to talking and I figured I'd share the spot I'm in, not for sympathy but just as a talking point. I said how the situation I'm in just sucks, I can't drive my car and I have it just sitting at my main mechanic. The owner took this opportunity to tell me ohhh this time you actually have to pay $150 for the reset not $25. He said it's because my car wasn't with me, when we initially installed this device I was given a set reset price of $25. I was so pissed off all I said was, "I can't afford that man.." He said sorry in a tone that made me believe he wasn't actually enforcing any rule or policy. It was that sorry that sounds like BS. I left, decided to call Intoxalock and they told me no pricing is congruent across the board and the mechanic can price however they want. Essentially, they had an opportunity to have integrity with the business they run but they wanted to be crooks instead to someone who had minimal options. They could have gotten paid $300 for the removal, picked up the work on my car which I gladly would have given & got $25 for the reset. Now they get nothing and lose yet another customer. This is the first negative review I've ever written in my life. People who take advantage of others deserve to be brought into the public eye.
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September 2022 by Natalie T.
I only selected 1 star because i had to. I wish I would have read the reviews before taking my car to this place. SERGIO is the most RUDE person I've ever dealt with! I am in customer service, and for him to even have a shop is infuriating. I hope everyone and anyone who reads this takes into consideration this review and seek business elsewhere. I'd rather pay the extra $50 and get good service!!!
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March 2022 by David T.
My car was towed in by AAA. It would not start and AAA did not know why. So South County saw the car Monday morning. They diagnosed the fault, ordered a new part and fitted it all on the same day. My car is an old BMW so needs knowledge of its working that they understood. So it was all good. Recommended.!
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March 2022 by Da Bears Da Bulls
They are an authorized vendor for Intoxalock. Very responsive and informative
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January 2022 by Sandra
I was able to get a vehicle inspection in less than 20 minutes and it was right before they were going to close, which they could've said no but they didn't. I am so grateful for the fast and friendly service I received today. Thank you to all of the staff! I highly recommend this place to anyone reading this.
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August 2021 by Gina C.
You clearly have no idea how to conduct proper service, business or repairs. I am very concerned with not only your experience but also your knowledge in mechanics. It behooves you to fix your wrongs, and do the right thing for a "customer" You took my money for a repair which you didn't complete, and lied about the service you were able to provide. Not only that, but you stole MY documentation so I could provide it to a REAL facility.
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August 2021 by Ty M.
Don't even want to give a one star to this guy. Sergio is super shady he's only out to get your money. He doesn't do a good job on your car at all and just keeps increasing the prices. Look at the reviews most all of the good reviews are years old from when the old owner Andy was there. Sergio is the new owner and I wouldn't waste my time or Money on this place. There are so many more auto repair shops that will get the job done and do you right
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August 2021 by Danielle B.
Sad to even have to write this review but I need people to stay far away from this place! My poor mom got taken advantage from the owner Sergio. She has taken her car here in the past before Sergio took over and when her AC went out (not blowing cool air) she brought it back to this place. Sergio of course made it clear that he is the new owner and can't honor any warranty but he can fix the air conditioner by replacing the the AC compressor. She paid him over $600 for the repair and he worked on it all day. Right as she was pulling out of the parking lot she noticed it wasn't working and still blowing hot air. She brought it back in, he flushed something out and it worked. Next day it didn't work again so she made an apt to bring it back in. Was there for a few hours and said it needed another part. She bought the part and made another apt to come back. Today she brought it back in, all day working on it. She called to check on it and he said that it's not working, he has spent too much time on the car and not sure what to do. She can keep it for another day but he said she won't be smiling afterwards. Basically meaning he can keep it longer but it won't be working. What really upset me was he said that she isn't his customer and has wasted too much time and money on this. I'm sorry but how is she not his customer?! Didn't she pay him for the work, didn't he agree to work on it. I then spoke to him to clear up information and hopes to get more insight, all it did was make it worse saying the same exact thing and he hung up. He flat out used my mom, was rude to her and took advantage. Even at one point when she was in the waiting area for her car, Sergio and her were talking when he left another woman in the waiting room told my mom that she thinks he is jacking her around too. Sadly many of us don't know cars so when things happen we bring them in to a car mechanic thinking that they will be trust worthy and be the expert in what needs to be done. Sometimes even professionals make mistakes but they can always hold themselves with respect, compassion and honesty. After multiple calls and complaints he said my mom can pick up the car, he will refund the money and put all the old broken parts back in and we will have to find someone else to fix it. Don't waste your time money or trust on this guy. We have been locals for over 35 years we will let all our family and friend know to not go near this place! To make matters worse and add to the story I went down to the Place with my mom so she could get the reimbursement. he acted like he was a nice guy that he ended up letting us keep the new air compressor he put in and giving us the reimbursement. So my mom went to just ask more detail so that way she has as much information that way when she goes to the next place to get it actually fixed she knows and can keep them up to speed about what has been done. when she asked that then he reversed his words about giving us a new air compressor he said well that one that is in the car is completely broken and now the whole air conditioning unit is fully messed up and it's a $3000 job that she will have to do at the next place. The funny thing is is right before we drove down the last thing he said was we could keep it into the next day and he can try to work on it and put a new air compressor to see if that fixes it but he guarantees that we will be leaving without a smile but yet now he says that he knows what's exactly wrong and that we need a whole entire system. All he does is say one thing and then the next the icing on the cake was he gave my mom the check and my mom brought in the one receipt she had from the first time she brought it in for the $600 she only brought it in because she wanted to make sure when he writes the check that it was the exact amount that she paid he ended up taking the receipt that was hers and she asked for it back she said that's my receipt and I still would like to have that for records he took it and told her flat out he is
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January 2021 by Gregory Forster
I used them for Intoxalock installation. Very efficient and professional. Very trustworthy. I would choose them again.
