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February 2024 by Leo Nunes
5 star bike shop, super well equipped. Guys know their stuff and their trails.
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January 2024 by Derek V.
Great selection of parts and gear. And the best bikes: Specialized! Helpful and knowledgeable staff on hand.
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January 2024 by dirian m.
Hands down one of the best bike shops around. Haveing had bikes from 80s bmx to 2023 electric these guys have helped me work on them all and been amazing! Can't thank them enough!
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January 2024 by Paul Escamilla
Finally had my first ride on my first MTB! Gotta say getting this bike was a rocky start (no pun intended) but the people at Rock and Road Cyclery made it a great Experience. I had a great time riding the hills with this bike!Thank you everyone there and specially Stuart for having patience with me!
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November 2023 by Tune It Down
Did a great job for a reasonable price fixing up my bike
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November 2023 by Russel M.
Great staff, quick repair times. They work on all makes of bicycles. Went in for my annual tune up and the creaking noise from my cranks was finally sorted out.
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October 2023 by Chad S.
Just got my new road bike serviced, my shifting had some hesitation between some gears. They got everything running mint. Appreciate the professionalism and the knowledge to be able to fix my concern
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September 2023 by Benjamin Robinson
Wonderful bike shop and amazing staff! I made the drive from Riverside to check out a Specialized Chisel and had the pleasure of working with Parker. He and the entire staff were wonderful and really took the time to answer any questions I had, and make sure I was well taken care of. I will absolutely be recommending this shop to all my friends looking for a new road or mountain bike. Thanks again guys, oh and the bike has been awesome. Its an extremely fast hardtail. If XC is your thing and you want to be in front this is the bike to get.
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September 2023 by Christine C C.
I needed a part for my specialized thump jumper. I called the store ahead of time to save my self a trip and confirm the part was in stock . I spoke to a sales associate and I let him know the exact part I needed. He advised that I should bring in my bike, there was a box with a bunch of parts and a chance he might have something in there that would work. I confirmed if I can just bring in the wheel since that part was for the wheel only. He agreed. Once I arrived I spoke to the person I was on the phone with and mentioned I called about the part. Immediately after looking at my wheel he said "no we don't have that part, we have to order it" . He didn't even look through the box he told me about over the phone. My frustration came after I purposely called to avoid this situation and yet I still found myself here. I explained to the sale associate that I was told something different over the phone. After telling him the exact part I needed over the phone, why couldn't he just tell me that he did have it in stock and he would have to order it? This leads me to believe he was either being lazy or they didn't know anything about the part I was talking about. I'm writing a review because this is the 2nd time I've been in this position with this shop. I wasted time coming down to the store for a part they already knew right away was not in stock. Very frustrating and time consuming. They need to start listening to there customers or just being honest if they aren't sure what part a customer might be talking about.
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August 2023 by Stephanie L.
Crappy customer service when you try to buy a bike. Guy looked annoyed to be helping, didn't listen to our wants or needs, made you feel like you were a cheapskate for wanting something standard and spending $600. I'll gladly take my money and business elsewhere.
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June 2023 by Kimberly B.
Went here to get our tires repaired, twice. When we dropped off the tires, they gave an ETA, and didn't over promise. They over delivered each time, completing the work a day early. The staff were friendly and gave great recommendations.
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April 2023 by Leonardo Zevallos
They do a good job of having good products and providing good service. People are friendly and will work with you to work you into the repair and service schedule to get you back on the road as soon as they can. Only con is their pricing is a bit high, but it's the nature of the neighborhood and the brand carried. I will still use them.
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February 2023 by Veepul M
Staff are very helpful and friendly. Would definitely recommend this place.Just picked up a new Specialized Rockhopper!
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December 2022 by First Last
Worst experience ever. Over sold my wife on my son's bike. Extremely poor service, especially when escalated to the small minded manager.
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October 2022 by Troy Pigneri
Large selection and knowledgeable staff. I received great service getting setup on my first specialized mountain bike (stumpy alloy). The staff made sure I was fully equipped before leaving and dialed in the bike for me free of charge. Also they offered free 90 adjustments on my new bike which is super helpful.
