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February 2024 by John Moore
I tried the "fancy" Ralph (aka Ralph Fresh Fare) for a change.At the butcher shop they proudly display dry aged rib eyes so I decided to give it a shot: but apparently the stuff is just ornery: they have to age it for 15 days, and they only sell it for one day. Nathan, the guy serving at the butcher shop said he doesn't know when they put it in or when it is ready. What in the name of the holy duck are they expecting the customer to do, show up every day praying that that will be their lucky day when Ralph sell steaks?Very disappointed, I decided to downgrade to some non aged rib eyes that were on display with a big sign saying "Glad to cut!". I told Nathan I would like a thick cut for about 1 inch thickness.Again I was shocked to hear that he cannot cut it, despite the sign.Apparently only the big bad butcher is allowed to cut stuff. When asking around when is the primadona butcher supposed to make an appearance, I got mixed responses: he usually comes in the morning and leaves around 2-3pm said Nathan. The girl at the checkout said Mel the butcher leaves at 4pm.Are they expecting customers to take a day off work for the immense privilege to shop at their _PATHETIC_ butcher shop?I ended up picking up some random rib eye they had, when I unpacked it at home it had a pungent sour smell, it was clearly treated with vinegar to hide that it was going bad.My advice is: If you want some steak, save yourself some trouble and time and go to a real butcher.I'm never going back there.
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January 2024 by Santiago Farias
Carlos manager makes me uncomfortable and is always rude when i buy a lot of stuff.
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November 2023 by Maryam Taali
Store is very clean all the products are dry good but I am never going to this store again because I had very bad experience with customer service staff mane was Marybell , she was very rude with me and other and had bad attitude trough me when I asked her questions. That’s the last time I shopped at this store.
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November 2023 by Priscilla Eiler
I love this Ralphs.Its clean most of the time they have what im looking for.Employees are nice and helpful
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November 2023 by Nancy Murray
I love Ralph's, they have the best choices and their plant department is amazing
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October 2023 by Michael Feldman
The hot case has had a real nasty problem lately. The mac and cheese was unbelievably disgusting! It was legitimately inedible, and tasted like the people working there had never washed the tray they used to make it. It literally tasted like rusted, old chicken-flavored metal, and after two bites my wife and I had to throw it out. Even the smell when we took the top off was just wrong, like old, burnt chicken skin. It was really, really bad and we were really disappointed.
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September 2023 by Josh Griffin
A great neighborhood Ralphs. Staff is familiar and has been there a long time. Maria is an all star.
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July 2023 by Kenneth Borland
Pretty much get everything I need from the store except they're cutting back on employee.. I had to wait about 10 minutes for somebody to open the meat department for me. I guess the buzzer doesn't work. Add go up and tell the manager.
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May 2023 by shadow moon
Ralph's in Portola Plaza Mission Viejo you have a cart in the Del Lago schools lower field. Please come and get it.
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February 2023 by Jason Daniel
Mystery ballz. Don't buy beef and pork meatballs. I confirmed they were beef and pork with the employee. After cooking, turns out it was other. Chicken, fish, who knows. Didn't taste good either. Should have known better.
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January 2023 by Mike Gawers
Christmas Eve, wife’s bday on Christmas Day so I wait until the day before to get a fresh bday cake, crazy busy, line is 40 people deep. Bakery staff was on lunch, but the manager Jamie came over and helped me out. I was very impressed with the service.
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January 2023 by Joel Basiliere
Very close to my house but at peak shopping times in the evening, i find that more often than not, they are severely under staffed. This could be employees calling out, but in the evenings, checking out takes awhile. They had 2 cashiers and only one side of the self checkout open so it took almost 20 minutes of waiting in line to get out of there.
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January 2023 by Felipe Galvan
It's says everywhere online and there customer service that they close at 5 today but in house management decided to close early and not post it or let anyone else know. I asked for a manager an they refuse to come and talk to us. There lots of people in the front Wondering why they won't let us in we are here 40 minutes before closing and they won't let us in. If you have a schedule stick to the dam thing. If you signed up for work than get to work. But closing early and trying to hush the whole thing by refusing to give a reason or explanation is very unprofessional
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November 2022 by Louisa Carter
Amazing selection of fresh produce and the prices were reasonable. Staffs were friendly and the products were organized.
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November 2022 by Elsie Reynolds
Wonderful employee named Kayla, only seventeen years old but mature beyond her years. Super friendly and helpful. I will be coming back to this Ralph’s because of her.