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“In the past when I shop for my pets I'm usually running around to multiple stores, because some have better prices than others and not all pet food stores carry the same items. Lately I have been coming here because even though they are more expensive than the bigger store names like Petco and Petsmart they have been price matching for me, so I can get all my items in once place without having to pay the higher price tag, which I really appreciate (thanks Jennifer) and as long as it stays that way, they will continue to have my business. I prefer to spend my money at smaller local stores anyway.
In addition to that, when I'm there the staff (thanks again Jennifer) is really good at asking you if you are finding what you need. And if you are not finding what you need, offering to order it for you and get it in stock. Customer service is sooooo important in any sales related job or business but it is the #1 most overlooked thing. When I am at the big stores like Petco or Petsmart no employee ever asks if I'm finding what I need or offers to help. And even when you try getting any employee to help they can usually be hard to track one down or get one that doesn't seem annoyed to help. So thank you Pets Plus for actually caring about the customer's needs and not just making a buck. We notice the difference!”
“If you want to go to a place people like doing what theyre doing, Hala's Paws is the store you want to be at. Great advice from the store manager about my cat's diet. Theyre always attentive”
“Amazing place for your little ones! The staff is so welcoming and actually caring for your pets. It is inside a pet hospital, so it was a bit confusing, but it isn't like it's hard to find. Their food options are good for picky eaters! Good variety, and they will let your little one try it out before buying!”
“They take good care of the animals. The cats were so sweet and there’s everything you need for your pets in there. I got the duck feed for when I go to parks and feed them”
“Giving 5 star for the excellent customer service. Whenever I place an online order, this location usually have my items ready within an hour or less. Yesterday, I had an issue with my online order but Julia and Eddie really went out of their way to make sure I am taken cared of. They employees here are always so friendly and helpful!”
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“They're always friendly and very knowledgeable about each and every product that they sell. And if I have any type of issues with my babies I can ask them for their advice on what I should get and they usually have good things to point out for me to buy. Their prices are reasonable and they have a very good variety of brands from which to choose.”