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February 2024 by Alana H.
WHAT A SCAM!!! DOUBLE CHECK ALL PRICES WITH THE ONLINE PRICE Make sure to cross check the price online and what they ring you up on at the register. NONE of it aligned today during our visit and the cashier lied to us about the pricing on some items when it came to getting the balloons blown up with helium or buying them as is. No joke we got ripped off over $20 of overages. One example today that occurred was that one of the "Shamrock" balloons was priced at $10.80 in store, rung up at $11.00, and online it was only $6.50. She made us pull up the online price and show her to price match it. She told us that $10.80 price included the helium but we weren't even getting them blown up. If we walked away paying the $11, she wouldn't have said anything to us. We bought multiple other balloons as well and she told us since they were latex the price wouldn't be different. But that was also a LIE, we priced check the entire receipt and it was off. DOUBLE CHECK ALL THE PRICES WITH THE ONLINE PRICE
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February 2024 by Christine Martin
I love this party city. The staff is amazing. The store is easy to walk through and is always clean.Terri was awesome. She assisted me with a product and got a manager involved when necessary. It was a smooth and easy process thanks to Terri and her manager. Amazing amazing amazing!!
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December 2023 by Mia C.
I had an incident happen, it was definitely my fault and they totally help me out, they had the opportunity to say I am sorry but they really help me out, so thank you party city and happy new year!
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November 2023 by Kristi ..
Waiting for balloons while no one seems to be working here.? I asked the main lady on duty and she said no. They are short staffed. Be prepared to wait.
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November 2023 by Riley Mayhugh
Bought my costume Friday October 28 and was told I had 24 HOURS TO RETURN IT. Then the very next day I find out they don’t accept returns past the 24th of October? You need to teach the people who work here better, waste of my time and money.
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November 2023 by Lewis G.
I made a mistake on the order, called to ask to change the number and explained that I can pay online. They hang up on me and pretend they don't know what I'm talking about. Learn to value your customers
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October 2023 by Tragedy D.
How many people can say they've been at a company for 20 years? It's a huge feat and should be celebrated. Our work decorated a co-worker's area for her 20th work anniversary. We had no clue that you could have inflated balloons delivered on a specific day. So convenient! Party City's website allows you purchase and have a specific 2-3 hour window to have your balloons delivered. Make sure to add weights to your order, just in case you want to place the balloons on the floor instead of tying the balloons to something.
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September 2023 by Judy C.
I made a purchase yesterday at this store. When I went back today to exchange something and purchased more items. The girl waiting on me said if you fill out this survey from yesterday you'll get $5. Off. Today I said?? Yes I was busy but agreed. She said put HER name Terri in survey. I did. I didn't get the $5. She said sorry. I gave a raving review of customer service on my review as directed. The young lady yesterday should have received that credit.
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July 2023 by M F
Love this store and the people that work there are always nice!
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May 2023 by David Martinez
Terrible service! They have no desire to help! If we would not be pressed with the time for birthday party- I would walk away. I am not returning to this place.
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May 2023 by Maya F.
Came in to get some items for my daughter's upcoming birthday. I bought two of the popcorn containers ($11 each) and asked an employee where popcorn containers might be. He clearly had no idea so I had to look myself. Ok, that's fine, I can get something on Amazon. Today I was checking the container to see how much is in there and noticed DUST on the lid! I checked the date and they BOTH said "best by April 2022." Over a year ago. Why is expired food still on the shelves? So back they go. Also my husband bought some exploding baby reveal thing which didn't even work. So that ruined the excitement for our family two years ago. This place is a joke but then look at who works there.
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April 2023 by Rachel V.
Love this store ! Always have so many great things and customer service is great :) we come here frequently for our party needs !
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March 2023 by Totoro Neighbor
We came here without knowing what Party City is really because we have mostly just ordered stuff online through Amazon. Wanted to support brick and mortar stores as much as we could and came here to get supplies for a birthday.We unfortunately didn’t know that the service would be this bad that they would not bother to inform us about delivery options. Didn’t feel welcomed, felt like we were overcharged and looked down on because we aren’t familiar with the store. Please visit your next door neighbors at Trader Joe’s, there’s a lot you can learn from them w.r.t customer service.
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March 2023 by David Wayne 1111
This is one of my favorite Party City's to go to 5 star friendly and Easy to get in and get out.
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March 2023 by Laylanie’s World
Great customer service!Chris was very helpful and kind!