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April 2024 by Jessica S.
Basically, do not shop here. Especially if you plan to come in with your family and are hoping for a nice little shopping trip to see your child's wide eyes as they look at toys. What was supposed to be a fun and cute experience for my baby turned cringey and is something I will remember FOREVER. I WILL NEVER SET FOOT IN HERE AGAIN AND WILL TELL EVERYONE I KNOW TO SHOP ELSEWHERE! You would think a toy store would have much friendlier employees and better customer service! I came in with my husband and 11 month old daughter last night and there was a stuffed animal horse that caught her eye. She got so excited seeing this stuffed animal she was reaching for it and babbling so excitedly! I took it off the shelf for her to hold and she immediately squeezed it tight and gave it a big hug. IMMEDIATELY after this happened (must have been maybe 5 seconds) an employee pops up and says "can I hold that at the front for you?". Obviously I wasn't going to take it from my 11 MONTH OLD BABY as she's hugging the stuffed animal so I let her know "no it's ok, I don't think we'll be purchasing it". This girl just stood there and stared at my baby girl as if we were going to steal this $15 horse. She also checked under our stroller like we were going to make a run for it through their cluttered store. My husband and I looked at each other awkwardly as she still stood right next to us watching my baby. We put it back on the shelf and this girl still lingered around us watching us! We ended up purchasing the horse stuffie for her, but I regret buying it here when I could have gone somewhere else.
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November 2023 by Hshshs Bates
Sold me 6 packs of fake korean pokemon cards. They lied to me and refuse to give me a refund. They were supposed to be a gift to my little brother.
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October 2023 by Hellen M.
Avoid this store if you are shopping with kids, They are rude and very bad customer service as all we want were looking for toys to purchase and they don't like to answer or willing to help searching for item. Not even say Hi if u walk into the store.
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July 2023 by N S
My 15 month old daughter was choosing between a couple of stuffed animals. The manager came over and got angry that she was hugging the stuffed animals. I was going to purchase one but instead immediately left and will never buy anything from this store.
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May 2023 by Misa D.
i was about leaving for a trip and looking for easy toys for my toddler so we came here without looking on yelp.I should have read the reviews before entering this nightmare store, the worse manager named Maria that treat my kid under 2 years old was so bad and we had to call 911 to rescued us for touching their stuff and demanded to pay for it while they was trapping us inside like thief, lol She said the only way to contacted the owner was leaving a bad review so that they could contact you.Really? it looks like the movie, right? but it happened at this store.
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April 2023 by Ladan Hariri
Terrible place to take your child. I took my 2.5 year old in and he was very nicely deciding between the two Thomas the tank engine toys and the store manager…a plus sized woman, came over and started yelling at us about our dog (who was in a zipped and closed dog stroller)—she scared my son and we left immediately, she was so confrontational. This is not the type of area where I have ever had to deal with such aggressive and low class behavior. This is a nice family suburb, but you wouldn’t know it by her gangster behavior.
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March 2023 by Steve O.
Staff:Uh, so so. Walked in and one of the employees stared at me with a blank face which was odd. The kid at the register was pretty nice. Quality/Quantity:Tons of really cool toys here. A lot of nostalgic memories in this place. Prices;Seemed fairOverall:I'd come back as there are not a lot of true toy stores left.
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January 2023 by Fennec B.
The employees are nice and kind, but there was this mean old dude who I found out to be the owner who was literally yelling at the employees infront of customers. I don't know how this guy got his position as a store owner but its kinda ridiculous, I originally was just not going to come back but after reading reviews it boggles my mind that the store actually replies to reviews calling a lot of them fake which is a massive red flag, dont shop here its not worth it, its genuinely better to just goto FYE which is a walk away from this store.
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December 2022 by Dan A.
Bought a motion sensor bird as a Christmas gift. recipient didn't care for the gift so I went back to store to return. Everything was in the box except for a piece of plastic that covered the bird. The store refused to give a refund and wouldn't even offer a store credit because of a missing small hunk of plastic that had nothing to do with the item itself.Worst customer service I've ever seen. Will never enter that store again.
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December 2022 by William Schreiber
The worst experience of my entire life. My two year old is trying to find his favorite doll in front of the store. This old store manager came and said stop playing with the toys and you’re blocking the door. The store manager is the worst type of human being, you can encounter—a cold, wicked, grumpy, worthless human being— the last person who should be working at a toy store. I left the store after having several choice words with this incredibly rude, and mentally ill person. AVOID THIS STORE!!!
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December 2022 by John D.
The worst experience of my entire life. My two year old is trying to find his favorite doll in front of the store. This old store manager came and said stop playing with the toys and you're blocking the door. The store manager is the worst type of human being, you can encounter--a cold, wicked, grumpy, worthless human being-- the last person who should be working at a toy store. I left the store after having several choice words with this incredibly rude, and mentally ill person. AVOID THIS STORE!!!
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December 2022 by Elizabeth Fanous
Beware if you have children, avoid this store unless you’re alone. The worst possible store manager in the world! He is old and has no patience for kids and complains clearly about every little thing. My daughter almost fell from a toy that was not placed properly and he complained that she’s hitting boxes. My boy was excited about a toy and to the manager, I needed to control my child. The sickest old man I have ever encountered. I’d rather go to Target or Amazon, better priced toys- this store is very OVERPRICED and it’s obvious it doesn’t belong in this great community. I’m surprised the store is still in business to be honest. Not worth wasting your money!
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December 2022 by Elizabeth G.
Beware if you have children, avoid this store unless you're alone. The worst possible store manager in the world! He is old and has no patience for kids and complains clearly about every little thing. My daughter almost fell from a toy that was not placed properly and he complained that she's hitting boxes. My boy was excited about a toy and to the manager, I needed to control my child. The sickest old man I have ever encountered. I'd rather go to Target or Amazon, better priced toys- this store is very OVERPRICED and it's obvious it doesn't belong in this great community. I'm surprised the store is still in business to be honest. Not worth wasting your money!
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April 2022 by AYD3N
Staffs were cool and stuff but come on, they have GOOD squishmallows and toys but some were overpriced? I went today and saw a squishmallow I liked, it was a brown cow called "Ronnie" it was a big size and I asked the worker how much it was, and when I tell you, my eyes widen!!!!!!!!!! They said it was 100$$?????????????? Come on optimus toys, do better. The cow is NOT rare, even if its hard to find it doesnt make it rare. FYI the cows and SQUISHMALLOWS got popular because walgreens would sell cows for 10$ if no one would buy it. A tiktoker made a video about it and it went viral and everyone wanted the cow. The squishmallows are popular because of the type of material they use and how soft it is. Optimus toys would not carry squishmallows till now because how popular it is. soooooo optimus toys is basically scamming you. This is what the cow looks like.
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March 2022 by Rima M.
GO TO SANRIO IN IRVINE- not a rip off like this place Sanrio store also offers memberships in varying levels & reward systems & coupons for return shoppers & you won't find that here! Apparently the owners wrote to other yelpers saying "go shop somewhere else" lmao Sir/Ma'am if you plan on saying that to me with all the balls in the world HIDING behind your keyboard- let me be the first to say, that ship has sailed- I'm happy to spend my money where it's fair, not a rip off & the owners are actually grateful for their customers who are paying & bankrolling YOUR way of life & based off these prices, your heightened standard of living while ripping people off. Maybe if the owners actually called customers back- they would have a good business. But if they do say they don't want me or anyone other customers, in their store because I or anyone else exposed their poor business practices on yelp to further protect other people from their astronomical prices, then maybe they should contact the mission Viejo mall security & just start banning people from their store. Let's see how well that goes for them. Lmao you can't kick out your potential customers for giving you advice on your business- especially when the general consensus on Yelp shares the same opinion as myself, who is going to fund your lifestyle if anyone who has any kind of opinion on your store will suddenly be banned from shopping in there lmao make it make sense. It just tickled me so much to see that the owner is petty enough to reply to people in a rude way, but will never take the time to actually contact potential customers or return customers back regarding items or their experience in the store, the worst business practice he could have as an owner of any kind of business. Warning for anyone trying to shop here- especially hello kitty fans- you can get it cheaper somewhere else, this place is a money grab. It's a nice looking store with a good selection- don't get me wrong. I'm a huge hello kitty fan. But it was super off putting when I went in and saw The XL hello kitty Squishmallows from Costco which are about $25 being sold for $60 here... they're not supposed to be resold - especially in a bonafide business - especially seeing as they sell out so quickly at Costco because either collectors are buying them or scalpers are & selling them on OfferUp/ fb market place for upwards of $60+.... I mean, do your thing, if you want to hussle & rip people off, by all means- But don't act like you're the only place that sells hello kitty, Sanrio & loungefly exclusively & don't act surprised when people call you out on your lack of morals. I remember asking the staff for a certain loungefly hello kitty wallet I was looking for, They told me I could leave my name, number and a brief description of the item I was looking for for the owners and they would get back to me. Mind you I had gone three times after leaving my name the first time, with no reply and ask them about it two other times, which I was given the same form to fill out again because clearly the owners don't care about what you want, even if you are willing to pay over MRSP, aka top dollar, because to be honest I'd be willing to pay upwards of twice to three times retail value for a specific wallet that I was looking for that I had gotten here years ago, but the owners don't care, so when it comes to a quick buck and ripping people off on Squishmallows from Costco, they're more than willing but when it comes to actually locating an item for a long time patron/ customer of their store, they don't care so I've given up on this place, not to mention that you could find the lounge fly they sell bags here on Poshmark for much cheaper brand new. it's kind of weird when you see a specific bag or backpack from loungefly being sold on their website or a third-party website that they are associated with for around $65-$70 but at this place the same item will