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November 2023 by Jason C.
If i ever need work done again on any vehicle, I own I would 100% go to MVAC. Family-Owned business and you can tell. I delt with Todd and Brad and what a pleasure...from MVAC getting a rental for me to the last steps of going over the vehicle it was a pleasure and nice dealing with a company that cares and wants you as a customer to be happy. Thank you !
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October 2023 by Ang
The autobody work was great. Lena at the office is outstanding and was such a pleasure to work with. I had an unprofessional experience with Ferdinand and that tarnished the experience a bit, hence the 4 stars.
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October 2023 by Jan C.
They did a wonderful job restoring my car to like new condition. They are professional and prompt. I highly recommend this company.
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October 2023 by R Lopez
Wow! They have the nicest receptionist I think I’ve ever encountered. So pleasant, it brightened my cruddy day. The car was done perfectly, and they washed it inside and out. This was truly five star service and I highly recommend this place..
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October 2023 by Krystle B
MVAC did some fabulous body work on my For Taurus. Lena at the front desk is AMAZING! I will definitely be recommending them to anyone who needs work done.
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October 2023 by Sjr F.
Overpriced, takes too long to get your car back and Max was a liar. Definitely DO NOT recommend.
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October 2023 by Sonny S.
I came to MV Auto Collision after seeing the stellar reviews on Yelp. I was not disappointed....my son's late model Range Rover Sport's hood was starting to fade...I figured I would need a new paint job but the HONEST folks at MCAC said a good "buffing" would do the trick and did this for me on the spot. Any no charge....wow, just wow.I havent seen exceptional customer service like this in a very long time. I was so gracious of this small business and the care they gave me. I will definitely be coming here for all my automotive needs (my son still needs some bumper work!) in the future...They are absolutely amazing. Trust worthy, community oriented and of course a small business we should all support. Forever thankful for them and I can recommend them enought!
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September 2023 by J.J E.
Had some work done to my rear bumper. The staff there were awesome. Really appreciate there effort, professionalism, and work.
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September 2023 by Stephen G.
I wish it were possible to give this business more than 5 stars. The customer service and professionalism shown to me would be the envy of any business organization. Great communication, fast service, and perfect results. One never wants to have to visit a collision repair company very often, but when the time comes, it is great to know that Mission Viejo Auto Collision is there and responsive to the situation! Thanks from a very happy customer!
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June 2023 by Kyle Sulli
I was able to walk in without an appointment to get an estimate for body damage on my car (a dent on the driver front fender). Although I hadn't decided at the time whether I would handle through my insurance, they wrote up an estimate reflecting the discounted rates they would charge my insurance. Ultimately I decided to pay out-of-pocket and have Mission Viejo Auto Collision do the repairs. There were some delays getting the repairs done, & they weren't very proactive about calling me to update me on the process. However, the actual body work turned out great and came with a full lifetime warranty. Finally, I want to compliment Lena, who was always friendly and helpful.Service: Body & Trim
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June 2023 by Jason D.
My 2019 GTI was hit by an unfortunate baby deer and was in need of most of the front-end to be repaired/replaced. Being an avid car enthusiast and only wanting the best quality work for my car, I read through many positive reviews about Mission Viejo Auto Collision and decided to give them a shot. From the very beginning to the very end, I had a pleasant experience working with everybody from this team. The kind and knowledgeable "Kip" was quick to communicate with and put my mind at rest whenever I had a concern (trust me, I had many)... Although my insurance wasn't the easiest to work with, Kip worked his magic and found solutions to all of my concerns. The majority of the work needing to be done ended up being OEM replacements, which is exactly what I desired.Following the initial repair, Kip advised me that my car was too low to be aligned with his rack, and that I would need to take my car to another alignment shop, pay out-of-pocket, then get refunded by MVAC since my insurance had already paid them for the job. I waited many months to get this alignment done, but when I finally did, I emailed Kip for reimbursement. Without any hesitation, Kip quickly replied and followed through sending the promised payment.I would highly recommend anybody who cares about honesty, integrity, professionalism, and ultimately their car, to consider Mission Viejo Auto Collision!
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May 2023 by Erich McIntosh
They're all so friendly and their work is second to none. They've been in business for over 15Years. They're honest and efficient. I will trust them to paint my cars
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May 2023 by Michelle T.
I have worked with Mission Viejo Auto Collision on two separate occasions within the last 7 years. The first time that I came here was when my car was towed to this location after being totaled. I had heard great things about this collision center but up until this point, I didn't have an opportunity to see what capabilities they had to make a vehicle look like it was never in an accident. Mission Viejo Auto Collision (MVAC) is in the city of Mission Viejo, off of Via Fibracante. This street has several collision centers so make sure that you read the signs carefully, MVAC shares a parking lot with other businesses so parking can be scarce during busy times. You can also park on the street, if necessary.Anyway, my second visit to MVAC was due to an incident on the freeway. Basically, another driver failed to secure a large trash can in the bed of their truck and it flew off and landed in front of my vehicle. I didn't have an opportunity to stop or change lanes, so I ended up hitting it head on. The damage was done and I needed a new bumper.After contacting my insurance company, I decided to go with MVAC. Their work was going to be under warranty because it was in State Farm's network. I emailed the documents over to MVAC and set up an appointment to bring my car in for repairs. They were pretty booked up so it was a few weeks before my car was able to go to their shop.When I dropped my vehicle off, MVAC had already been in contact with State Farm. They did a quick vehicle inspection in which they marked off where there were an scratches etc. I asked how long it would take and they said that they wouldn't know until they took the bumper off and conducted a thorough inspection. I was also concerned about their ability to get the parts for my vehicle since supplies have not been plentiful during current times.I got a call within 10 days stating that my vehicle was ready for pickup. When I stopped by, I noticed that my car was fully detailed. Also, you could not tell that my bumper had been damaged. I had a new bumper, grill, and some clips had been replaced. My car was back to its old self and I was very pleased with the work that they had performed.The rapport that I had with the lady at the front desk was great. She made sure that everything was in order and that I was fully satisfied with how my vehicleturned out. I don't want to become a frequent flyer here but if it happens again, I wouldn't hesitate bringing my vehicle over here so that they can bring it back to its near original condition.
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April 2023 by Marina Filatova
What an absolute delight to work with. Such a caring, professional, and very communicative shop. Kip and Lena are so wonderful. My car had really bad damage from an accident, and they were so prompt at everything. I can highly recommend them to absolutely anyone. They really take time to explain everything, and their honesty is something I really valued throughout this process.Services: Electrical
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April 2023 by Gail
Family owned. Clean waiting lounge with fountain water available. Quick quote while I wait. Long repair time!!
