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“This is what I call excellent customer service. Having been an HR executive for years and also a customer service manager for a few years, I recognize the importance of great staff. A few days ago I asked for everyone's name because they are all outstanding: Lesley, Jennifer, Rachel, Ali, and Joseph. PS The store is well stocked and they have notaries. In fact Ali helped us with several documents. And, the plant in the store makes it so pleasant.”
“Best mailing store I have ever been too! Staff is very friendly and helpful. They have a wide variety of services offered to help with your personal and business needs. Highly recommend if you are in the Mission Viejo area!”
“Great UPS store! These are individually operated and managed from what I gather, and this team stands out from the 3 or 4 others I use. They always promptly greet with a smile, are efficient, the store is clean & tidy, and pack my belongs in my absence after leaving with zero issues.”
“Every time I've visited this store, the staff is friendly and helpful. This time, I needed a passport photo and wasn't sure if they offered that. It wasn't listed on the window display signs. Yes, they do. An employee took my photo and quickly processed 2 passport photos, with no issues. I had just spent almost 45 minutes at another place, but they couldn't get their printer to work. I will recommend UPS Store for passport photos in the future.”
“I was just checking store hours and saw all the negative reviews. Writing this to help them out. The old owners were hit and miss but still great if you got to know them. The new owners have been great from the start. I send packages here regularly because I live around the corner and have had no complaints. It would be a mistake to avoid this place because of the bad reviews, and I’m the type of person that always looks at reviews before going somewhere.”
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“I use this postal store all the time for shipping items that I sell online, gifts for family and friends or returning items. They are always so nice and welcoming in the store and very helpful.”