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November 2023 by imene belerhmi
Vêtements confortables et présentables
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July 2023 by cristy j.
Bought several items online, when I went to return one pair of jeans in the store, I was told they do not accept returns that have been purchased with paypal. I was told to call customer service and that I would be given a free t-shirt. I am not trying to get anything free, simply trying to do a return. (If you send a return by mailLucky charges you $8.) Customer Service is a joke, there is no live representative. You must leave a message and they will call you back. I went online to do live chat and was told by a representative that indeed that was not the policy. I screen shot the Lucky's return policy as I now had to go back to the store. I returned to the store and shared my experience with the manager, she was extremely unpleasant, after much conversation she returned the item. She stated, " I don't know if you will get the credit". She shared that paypal hasn't worked correctly since December in stores. Lucky will take paypal online but not credit paypal in store? I asked if it could be returned to the credit card that my paypal is connected to, she took such delight in saying no to me. I expressed this does not give me confidence that I will be credited, she simply said "you will have to check". To me this all seemed a bit unethical or at least a horrible business practice. Lucky takes allpayment online and allows returns in stores but not paypal? If this is true don't accept paypalonline or allow free returns. I then asked for the district managers or regionalmanagers phone number, she smirked and said " I would have to leave my info and they willcall me". No thank you, leaving my personal information with this employee is not an option. Sadly, after a decade of loyalty I will not be purchasing from this brand again. Two store visits, a phone call, and an online chat, to be told maybe I will get the credit. Kindness and business integrity still matter. Customers have the power to vote with their wallet, and I vote "No" Lucky.
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June 2023 by Leia A.
Adam was amazing! He had the best customer service. He helped me out a lot with my purchase. I really appreciate nice people working and smiling and you could tell he loved his job. He left me feeling great about the gift I purchased. Thank you Adam! You deserve a raise! Keep up the great service.
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June 2022 by Tony J.
Well, I have to admit that if you know why these jeans are popular when you unzip them, there's a phrase. On the pants themselves. The sizes are always correct, they don't vary they are actually true to what the sign says on the label. The jeans last a long time and I purchased quite a few of them. It's just nice to have an actual lucky brand store. That way you can try them on and know what you like. But I've never had a para lucky jeans that I didn't like!
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May 2022 by Chase C.
I was helped my a sweet woman named Terri! What a help!!!! Knew my size by just looking at me. I found the perfect jeans and also had a great time! Bravo
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April 2022 by Rad TheHunter
The employees there were awesome...pretty hot too, just sayin
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May 2021 by Ricardo Vivares
It was a very delightful experience. The costumer service was excellent! I highly recommend this store!!
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March 2020 by Gina Barber
Best jeans ever!? Fabulous service??
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November 2019 by D R
Never coming back to this location again. This is the absolute worst lucky brand store I’ve ever been to. From now on I will go out of my way to the Newport location just to avoid their horrible attitudes. Thanks so much for that. Don’t bother coming here if you’ve got an exchange, you’re clearly not worth their time of day. Every other customer, except you, will be greeted.I called ahead multiple times to make sure they had the item I needed to exchange. Was told by Sarah over the phone that she did put 3 of them on hold for me to try on, and that she would be in until 7 pm. I was told this by Sarah TWICE.Arrived to the store well before 7, and was greeted by absolute SILENCE from all 3 employees on the floor, INCLUDING the manager Julie. They just stood there folding clothes, did not even acknowledge me or that I had entered the store. Not a single other customer was present at this time. It was literally me and 3 employees. I had to approach THEM, or else they wouldn’t have said a single word.I asked if Sarah was there “oh no she’s gone for the day”... Ok.... Told Julie THE MANAGER that I had 3 items on hold, and acted like she had no idea what I was talking about. She tells me that they don’t have anything on hold for me. Well someone‘s lying. She ends up finding them pushed to the back of a rack, and continues being more busy conversing with another employee.I was treated like dirt, and a waste of their time because I needed to exchange a DEFECTIVE jacket. I hurry up out of there, trying on the items as fast I can.At the register, Julie dumps my “$449” leather Moto jacket into the bag. No tissue paper or effort to fold it whatsoever. I ask her if she can please wrap it in tissue paper at least, to protect it. She goes “oh yeah...sorry”.Finish at the register, and I tell Julie thank you. Not a SINGLE word out of the managers mouth. No “goodbye” no “thank you” NOTHING. She simply ignores me and moves on to the next customer. Mind you, the only other customers in the store at this point was a mother and daughter. These employees couldn’t be bothered to give me the time of day, it was disgusting. HORRIBLE customer service here. Compared to the other Lucky Brand at Newport, this store is an embarrassment. I would never be treated like this at the other stores.They were so keen on ignoring me that I decided to wave and say goodbye in an extremely obvious way once I got to the front of the store, to see just how far they would go to ignore me. Of course FINALLY, one of the girls folding clothes says take care and I just had to laugh. Never again.
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August 2019 by Deborah Maloney
Called in with some questions regarding merchandise,staff friendly,helpful and professional.
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June 2019 by Deanna R
Never coming back to this location again. This is the absolute worst lucky brand store I’ve ever been to. From now on I will go out of my way to the Newport location just to avoid their horrible attitudes. Thanks so much for that. Don’t bother coming here if you’ve got an exchange, you’re clearly not worth their time of day. Every other customer, except you, will be greeted.
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June 2019 by Aliah T.
Super helpful staff! Sam helped me find the perfect jeans. I got exceptional service here. Jean shopping is always a drag but they made it quick and easy. Super satisfied.
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June 2019 by Marie R
Never coming back to this location again. This is the absolute worst lucky brand store I've ever been to. From now on I will go out of my way to the Newport location just to avoid their horrible attitudes. Thanks so much for that. Don't bother coming here if you've got an exchange, you're clearly not worth their time of day. Every other customer, except you, will be greeted.
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June 2019 by Marie R.
Never coming back to this location again. This is the absolute worst lucky brand store I've ever been to. From now on I will go out of my way to the Newport location just to avoid their horrible attitudes. Thanks so much for that. Don't bother coming here if you've got an exchange, you're clearly not worth their time of day. Every other customer, except you, will be greeted. I called ahead multiple times to make sure they had the item I needed to exchange. Was told by Sarah over the phone that she did put 3 of them on hold for me to try on, and that she would be in until 7 pm. I was told this by Sarah TWICE. Arrived to the store well before 7, and was greeted by absolute SILENCE from all 3 employees on the floor, INCLUDING the manager Julie. They just stood there folding clothes, did not even acknowledge me or that I had entered the store. Not a single other customer was present at this time. It was literally me and 3 employees. I had to approach THEM, or else they wouldn't have said a single word. I asked if Sarah was there "oh no she's gone for the day"... Ok.... Told Julie THE MANAGER that I had 3 items on hold, and acted like she had no idea what I was talking about. She tells me that they don't have anything on hold for me. Well someone's lying. She ends up finding them pushed to the back of a rack, and continues being more busy conversing with another employee. I was treated like dirt, and a waste of their time because I needed to exchange a DEFECTIVE jacket. I hurry up out of there, trying on the items as fast I can. At the register, Julie dumps my "$449" leather Moto jacket into the bag. No tissue paper or effort to fold it whatsoever. I ask her if she can please wrap it in tissue paper at least, to protect it. She goes "oh yeah...sorry". Finish at the register, and I tell Julie thank you. Not a SINGLE word out of the managers mouth. No "goodbye" no "thank you" NOTHING. She simply ignores me and moves on to the next customer. Mind you, the only other customers in the store at this point was a mother and daughter. These employees couldn't be bothered to give me the time of day, it was disgusting. HORRIBLE customer service here. Compared to the other Lucky Brand at Newport, this store is an embarrassment. I would never be treated like this at the other stores. They were so keen on ignoring me that I decided to wave and say goodbye in an extremely obvious way once I got to the front of the store, to see just how far they would go to ignore me. Of course FINALLY, one of the girls folding clothes says take care and I just had to laugh. Never again.
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August 2018 by Theresa Williams
Love the girls there
