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February 2024 by Lindsay Kohl
Jessica at The Shops of Mission Viejo was very helpful. The entire team was available to answer my questions about everything.
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February 2024 by David Remington
Kira and Michael were great to work with and spent so much time with us as we worked through configurations and colors endlessly. I have been to several Lovesac stores and the no pressure, all service, experience is really remarkable in retail these days. We had our new sactional within 4 days and will be working to get it set up now - thanks Kira and Michael!
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February 2024 by All 3 IT Inc.
We purchased a large sectional from LoveSac Mission Viejo store, but there is a story here...We had it priced from another location and it was just too much and we weren't confident that the pricing was correct, so we decided to go see another store to see what they would quote, and how they would help us. Well, they did. We figured out some things we didn't need and found a couple of other ways to save and it made all the difference in the world. Finally in our budget, confident that we got what we wanted with nothing added, we were even able to add storage upgrades to 2 pieces! Thank you Jessica for taking the time and really teaching us about how we could accomplish getting a couch on our budget. After teaching me, while waiting for some color and discount things to happen, I got to help another couple who was buying at the time too! Shout out to my new friends Dean and Sheila.
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February 2024 by Philip MacQuitty
Jessica was professional, knowledgeable and just a nice person. She knew our needs as parents, pet owners and thoughtful designed a couch shape that worked for us.Keep it up Jessica!
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February 2024 by Chuck Grosvenor
Excellent experience, from inquiry, development of needed product, purchase, delivery and set-up. Support after delivery was quick, responsive and customer oriented. Highly recommended!
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January 2024 by R Kass
I had a great experience w Taylor in Santa Monica. I was on a mission to purchase my sofa and she helped me make it happen with a smile on her face the entire time.
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December 2023 by John Damiano
We had a great experience at Lovesac in the Mission Viejo mall. Jessica answered all of our questions on multiple visits and assisted in helping to build us the perfect setup for our new home. We can't wait to receive our new Lovesac!
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October 2023 by Pam Spesak
To say I love my new Lovesac couch and chairs would be an understatement!! So comfortable!! I read horrible reviews on how impossible it was to put together. To be honest, it was difficult for me by myself. Without my husbands help I wouldn’t have been able to get the covers on the side pieces. But everything else was easy to handle by myself.
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October 2023 by Tara Donahue
I’ve been going to the showroom for 2 years dreaming about this couch. Sell on Saturday and the great customer service convinced me now was the time! Anxiously awaiting my delivery!!!
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September 2023 by Kelli Greenfield
The first call to your customer support line was terrible. After waiting to reach a person I described my issue along with all the resets I had already performed on each piece as well as the whole system and they’re first words to me were ‘well let’s try another reset’. It’s incredibly frustrating after wrestling with numerous resets, explaining everything I’ve already tried to fix it myself and feel like I wasn’t heard. I was then put on hold for about 30 min with no more word from the rep. The call was ended or dropped with no response but a vague warranty email that didn’t mention anything about the stealth tech at all. I called the store in Mission Viejo to try and figure what was going on and it was only at this point did I feel like I was getting the customer service I expected from this company. The woman on the phone at the store was wonderful, she was able to look up my account and tell me what was going on.I highly recommend the products and the store employees but the customer service line was one of the worst experiences I’ve had in a while.
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September 2023 by Mike Steinke
Professional and friendly. Very organized and gave us lots of options and colors for the Sactional. Show us some cool functionality and we loved how flexible the furniture was; we ended up ordering during the labor day sale.
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September 2023 by Melanie Mathovich
We worked with Jehs at the Mission Viejo Lovesac and she was wonderful - extremely helpful, knowledgable and patient! We are very excited about getting a Lovesac sactional!!
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August 2023 by Bima Pras
Michael, MJ and Jessica really took their time and make sure that I am satisfied with the set up. Choosing type of covers, colors, materials, shapes, etc. could be overwhelming. They helped me with exchanging and maximizing my discounts. Lovesac, Lovestaffs. Get it? ?
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June 2023 by Suzette Harman
We had a great experience at the Love Sac store in Mission Viejo. Jessica was extremely helpful and understanding regarding our interest and when we want to buy it. Looking forward to ordering it once we know what colors the living room will be painted!
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June 2023 by Tondra Cicali
Jehsica was so helpful and patient with us! She answered all of our questions and helped us build just the right sofa.