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February 2024 by Kevin Johnson
Scott at the service center is absolutely awesome! I really appreciate the whole team at Land Rover Mission Viejo and will continue to lean on them for all my questions and repairs. Thank you so much! (21’ LR Discovery)
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January 2024 by DustinC Christensen
Linda, my service advisor at Mission Viejo Land Rover Range Rover Jaguar was excellent. Her communication was inspiring. She arranged transportation to, and from my home for the vehicle for some warranty, software updates, and two new key fobs. I dropped the vehicle off before one in the afternoon, and I was called and updated that my vehicle was ready for pick up, at 5 PM the same day. I can’t say enough about Mission Viejo Land Rover, Range Rover.Dustin ChristensenRange Rover Spirt HSE Supercharged
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January 2024 by 1990HBS
I worked with Chris Lorentzen and his service and vehicle knowledge was excellent. He was friendly and honest and helped me navigate the process to buy an amazing full sized 2004 Range Rover. I had his expectations of the vehicle and the sales person. I was pleasantly surprised on both. I had spoken with close to a dozen dealers but Mission Viejo was the easiest to work with.
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January 2024 by christy tuverson
Linda makes getting my car serviced as easy as possible. She is quick to reply to my texts, arranges a loaner car when available, provides clear communication throughout the service, is kind and asks about my family, and I trust her!! It’s never fun to have car repairs but she makes the whole experience pleasant.
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January 2024 by Lindsay Desai
Linda was amazing! I got a flat tire this morning and was stressed about getting it fixed in between calls / meetings. When I called LRMV, Linda connected me with parts to make sure they had the tire in stock (thankfully they did!) and was able to get me in this afternoon to get it fixed. I was in and out in 90 minutes - probably the fastest tire change I’ve ever had. Thanks for making my experience such a positive one Linda - I really appreciate it!
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January 2024 by Frank DeLuca
Couldn’t be more thrilled with not only my “new to me” Defender, but to my purchase experience with Rocky & Angel ??Thank you for a COMPLETELY painless purchase!Will do again someday ?
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January 2024 by Adam Nieves
The dealership was great, very friendly and helpful. They were responsive, and made everything very easy and seamless. I was able to drop my car off, they were waiting; they had a courtesy car ready for me to go and when I picked it up my vehicle, it took less than 5 minutes as they had everything. I would highly recommend, my service consultant was Edward Cortez, I appreciate all his help!
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January 2024 by Todd Bell
Best dealership experience I’ve had. Brian was very helpful in selecting our Discovery. Supportive but not overwhelming or intrusive. Let us take our time with the decision making process and was very knowledgeable.
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December 2023 by Nicole M.
This review is a long time coming. I went here to buy a new car back in June, and i was working with Brian Smith. He was super helpful and knowledgeable. I came back today for service and worked with Cesar. He got me in and out quickly and arranged a ride to and from the dealership for me. Very happy with the way they treat me here and I will be coming back.
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December 2023 by Ehren B.
I was extremely satisfied by the service I received from my advisor, Eddie Cortez. He took my car in the same day I initiated the appointment, provided a loaner vehicle, promptly provided a quote, communicated very well during the repair and came in well under the estimate - I'm a big fan!!!
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November 2023 by James Ocean
Great experience dealing with Cesar & Brent. They quickly identified & fixed the issues with my vehicle, and professionally communicated throughout the process. Thank you for the great service!
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November 2023 by Dina S.
Was pleased with the service I received and being made a priority. Everything went smoothly - No headaches, no delays.I drove the distance to Land Rover Mission Viejo from my home in Newport Beach because I couldn’t get an appointment soon enough at Land Rover Newport Beach located just 1.5 miles from my home. No loaner car was available at either dealership even for an appointment made weeks in advance so I rented a car from Enterprise. It was all very easy. My service advisor is Cesar and he’s the one you want.
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November 2023 by Erin VanDerVeen
My service advisor Cesar was fantastic. I had to have my car towed unexpectedly to the dealership for service. He was super responsive and texted me to let me know it had arrived. He kept me posted on the progress and had my car back to me the following afternoon. An A+ experience with the service department at Land Rover Mission Viejo. Thank you!
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November 2023 by Denis Z.
If you have money to burn!After bringing my car for a transmission issue, the estimate was $1,700 to replace the gear shifter. In 5 min I got a quote less than half the price from a specialized Land Rover shop just a few miles away. Then they insisted on charging me $275 just to read the codes on the computer. Service was not responsive and after waiting 4 hours for a call back, I had to call the receptionist several times to get me an answer.... I would not recommend to anyone.
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November 2023 by Mitchell L.
Purchased 2023 RR Sports few months ago and traded in my MB SUV at the same time. A month and half later, received an email from MB Finance saying that I was delinquent in making payments. Apparently, Mission Viejo Land Rover DID NOT pay the car off to MB Finance, keeping the money and risking my credit history. Never heard a word of explanation or apology from the Sales Manager, the sales person Brian or the finance person Steve oh. The whole sales process unpleasant just as the review posted below. Constantly threatening about other buyers, horrible interest rates with was lowered after I inquired my bank, $20,000 markup above the MSRP and so on. Do not waste time at this dealership!
