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December 2023 by Nicole M.
This review is a long time coming. I went here to buy a new car back in June, and i was working with Brian Smith. He was super helpful and knowledgeable. I came back today for service and worked with Cesar. He got me in and out quickly and arranged a ride to and from the dealership for me. Very happy with the way they treat me here and I will be coming back.
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December 2023 by Ehren B.
I was extremely satisfied by the service I received from my advisor, Eddie Cortez. He took my car in the same day I initiated the appointment, provided a loaner vehicle, promptly provided a quote, communicated very well during the repair and came in well under the estimate - I'm a big fan!!!
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November 2023 by Denis Z.
If you have money to burn! After bringing my car for a transmission issue, the estimate was $1,700 to replace the gear shifter. In 5 min I got a quote less than half the price from a specialized Land Rover shop just a few miles away. Then they insisted on charging me $275 just to read the codes on the computer. Service was not responsive and after waiting 4 hours for a call back, I had to call the receptionist several times to get me an answer.... I would not recommend to anyone.
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November 2023 by Mitchell L.
Purchased 2023 RR Sports few months ago and traded in my MB SUV at the same time. A month and half later, received an email from MB Finance saying that I was delinquent in making payments. Apparently, Mission Viejo Land Rover DID NOT pay the car off to MB Finance, keeping the money and risking my credit history. Never heard a word of explanation or apology from the Sales Manager, the sales person Brian or the finance person Steve oh. The whole sales process unpleasant just as the review posted below. Constantly threatening about other buyers, horrible interest rates with was lowered after I inquired my bank, $20,000 markup above the MSRP and so on. Do not waste time at this dealership!
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October 2023 by Shahpour Z.
This dealer ship is off Marguerite parkway in the City of Mission Viejo. I took my company car, a 2019 Range Rover, for an oil change, tire rotation and air filter change. I was quoted $495.00 . I ended up paying $1,200.00, with no tire rotation done, and a no charge bill for warranty service on the rear CV axle, which I never authorized. I personally checked under the vehicle, couple days after, to find out it was not replaced ! I am mechanical engineer and familiar with mechanical repairs to a large extent. I complained to the service writer the following day, and the answer was that he had verified with his mechanic when he was given the completion report and confirmed that the work done. I find that very unusual! I would not recommend their service department to any consumer and have relayed my complaint to Range Rover headquarters, which have not yet heard back from them as yet. I am also on the process of filing a complaint with the BBB to intervene and come up with a resolution as well as look into the suspicious warranty work performed, since the axle CV joints are leaking and I may be out of warranty!
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August 2023 by Johnny W.
To say that Eddie and service was a godsend would be an understatement. I have to be careful how glowing I make this review so that it is not considered fake! LOL. But seriously Eddie really went to bat for me with my warranty company which was an aftermarket warranty company. He saved me thousands and thousands of dollars. He did not give up and was very persistent. Stayed right on top of the process every step of the way and kept me informed of all decisions. Thanks again Eddie
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May 2023 by Casey S.
I had given up on Land Rover brand after numerous awful experiences at Land Rover Newport Beach. This place is different. I brought my nearly 10 year old Land Rover in for flood damage to be repaired that I did not purchase there . They rolled out the red carpet. My experience has been exceptional. Consistent updates, help dealing with insurance, and even a loaner car which was something they had no obligation to offer. Shout out to my service advisor Linda for going above and beyond! DO NOT GO TO LAND ROVER NEWPORT BEACH! If you are are going to spend your hard earned cash on a luxury vehicle, get what you paid for! Go to Land Rover Mission Viejo!!! Service?Linda is your girl, top notch professional!!
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May 2023 by Jerry M.
Hands down the BEST service in the industry. I recently just purchased my 3rd vehicle from here and the salesman Christopher, and the Sales Manager Brian were amazing! I will continue to purchase from here, and I recommend that everyone do the same! Thanks again guys!!
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March 2023 by Corinne E.
My car was loosing power on the freeway. Mission Viejo Land Rover was the closest dealership. LINDA, the service advisor answered my call. She was so caring, flexible on my needs, and communicative on all my options. I felt reassured to leave my car, knowing it was in very good hands. She worked diligently with the extended warranty that I had purchased, trying to get as much of it covered as possible. She gave me an awesome rental that my kids loved more than my own car! Lol, missing the seat massagers today for sure! She was in constant unsolicited communication with me during the time my car was in the service dept. Her kindness and transparency gave me such peace of mind! Highly recommend Mission Viejo Land Rover, ask for Linda
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February 2023 by Khalde F.
I am a working woman I trusted that I am being taken care of buying my BMW X2 a certified car from a reputable local dealer Less than six months later my car needed service oil change, brakes, new tires, dying battery would trip the cart alarm. Shame on the manager and their mechanics to allow a customer be so disappointed A certified car that ought to have forty or more points of inspection assuring the buyer of a sound reliable transportation I reached out to them but they neglected to admit their responsibility or meet me half way I advise not buying a certified car from Land Rover Mission Viejo it basically means they failed to check out the car
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February 2023 by Jill S.
Just bought a Range Rover Evoque from Land Rover Mission Viejo and we had an AMAZING sales rep. JIM MARUTSOS. Wow! Talk about being knowledgeable and super helpful! If you get a chance to work with Jim I highly recommend it!
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December 2022 by Jacob K.
Just bought my 4th Range Rover from Maria! She's the best! In a world of Over sticker they were super reasonable. Can't wait for my 5th!!
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December 2022 by Christina S.
Purchased a car in July, still waiting for the 2nd set of keys. They only want the 1 sale and they're done. No follow through, JP (sales) and Fred (sales manager) both don't know how to text/call with updates.
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November 2022 by Monica Z.
There are so many reasons why this is the dealership I will always use! I live in Newport but will make the drive to get the impeccable service offered by MV Land Rover. Linda, Maria and Kevin are worth the drive along with all of their kind colleagues. They care and don't treat you like a number the way Newport Beach Land Rover does. I am sickened by Newport Beaches service and will never purchase a car from them again. If you are looking for above and beyond you have found it at Mission Viejo Land Rover.
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October 2022 by Christine M.
Scott in the service department was great and made the recall service pain free. He was able to get me a beautiful brand new Jaguar loaner car while they worked on my Land Rover LR4. Worth the drive from Huntington Beach for the outstanding service vs going to the Newport Jaguar Land Rover location, as I couldn't even get a call back from them after three attempts.