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November 2023 by Loan Vo
I had two very positive experiences with your shop. The first was when I made an online apt only to learn that it was a glitch. Your front desk team made accommodations to service my car even though I had no apt. The second was when I brought my son’s car in for maintenance even though it was not due. Megan(?) not only checked the car tire pressure but also checked the oil level at no charge. I never felt “sold to” and received the utmost level of customer service. Kudos to your front desk team!
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November 2023 by Dave Morris
Took my F150 for break service john did all four breaks at very reasonably priced very satisfied with it.
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September 2023 by Aaron Oliver
I brought my Dodge Ram in because the air conditioning stopped working. Thanks to John he saved me thousands of dollars by fixing a wire that had come loose. I will never take my vehicle anywhere else.Service: Air conditioning
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September 2023 by Tyler McCourtney
Very friendly front staff, the owner(also mechanic) is very knowledgeable and pleasant to speak with, so I couldn't be happier. I brought in my SUV for an alignment and to find a strange rattling noise. Both solved at a decent price. Any further work is needed with my vehicles, I'm going here again.
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August 2023 by Brian J.
great service with a personal touch. Straight shooters who give you the details without the fluff. Much better option than the dealer and a fraction of the price and time for the repair. Always bring out family vehicles here when needed and recommend fully.
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August 2023 by Enrique J
I was very pleased with how John went the extra mile by showing me the work done while my car was up on the lift. I also appreciated his honesty by not unnecessarily replacing parts that were recommended replacing by a different shop. Megan and Gayle were super friendly and kept me in the loop while my car was worked on. I will definitely return for any future service.
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August 2023 by Kelly Kastanos Rodgers
This was maybe the best experience my husband and I have ever had with an auto shop. We are not from the area. We were driving through town on our way back up north from San Diego and our car broke down on the freeway. Aaa towed us to this shop. It was a Friday afternoon and we had a toddler who was not feeling well. The ladies in the office set us up so that my daughter could watch TV and was comfortable, even offering a popsicle. When it became clear that our car wouldn't be able to be fixed before 5, Gayle in the office was so helpful in ensuring that we would be able to get home. One of the ladies in the office offered to give us a ride to the train station but luckily Gayle was able to get enterprise to come pick us up even though enterprise was about to close. The next week, John called us to give us the bad news about our car which was that it required a lot of work. We decided to have the car towed up north to where we live and when the tow truck driver came, Gayle and John coordinated with the tow truck driver to get everything ready for our car to be towed. Oh and did I mention that they didn't charge us for the initial repairs that John did before we realized the full extent of the problem? Other shops would have charged for that. We only paid for the diagnostic. This shop is fantastic and if we lived in the area, this would be the only place we would take our cars to. We are business owners ourselves and appreciate the personal touches to help us out in a stressful situation. Five stars.
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May 2023 by Sam Brown
We have 2 cars and have been a customer of Laguna Viejo Auto Service for several years. Love working with John and Gail the owners. The service is always complete, efficient and reasonable in cost.Services: Auto engine diagnostic
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May 2023 by Richard Okida
I had my front differential fluid change on my 2019 RAV4 AWD (maintenance schedule item) and was very satisfied with the work and estimated time of completion. This was my 2nd visit and will continue to bring my RAV in for future maintenance items, and repairs vs. the Toyota Dealer (where I experienced inconsistency with technician inspection comments). As I mentioned, this was my 2nd visit at Laguna Viejo Auto, and I am very satisfied with John Esses and team. I plan on taking my RAV again for fluid change on the rear differential and transfer case.
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May 2023 by Angela V
Wonderful and friendly staff! They were able to get the job done quickly and without any problems. We will definitely being going back! ?Service: General repairs & maintenance
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May 2023 by Mashika Smith
The mechanic was efficient and accurate. Also, his office manager was very knowledgeable and helpful. Service you can trust!Service: General repairs & maintenance
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May 2023 by Thaer Mahmoud
They gave me a quick feedback on issue and estimate on solving the issue. Car was repaired on a timely fashion and I am satisfied
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April 2023 by Mike W
Got quoted $450 at another shop for a CV front left axle replacement on my Mazda that desperately needed to be swapped. Laguna Viejo Auto did it for $505 but it also included full inspection and alignment which would have added $160 to the bill. Got a list of other parts that needed replacing that I can handle on my own. Good value, punctual and thorough.Service: Steering & suspension repair
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April 2023 by Pilot Manny
I needed to have a Garmin Dashcam re-installed on my new vehicle. They had removed it from the old car and did an excellent job, so I decided to have them install it in the new one.The job was done well, done fast and at a reasonable price.Having been there twice and pleased both times, I wholeheartedly recommend anyone needing aftermarket addons to their vehicle give Laguna Viejo Auto Sound a try. You won't be disappointed.
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March 2023 by Lynn-z Woodfill
They were professional and did an amazing job fixing my Tahoe and not only were they great, it was the fastest repair I have ever had. Less than a day when I was planning for 3 days minimum!! I can’t recommend them enough!Service: General repairs & maintenance
